Fabiola Pascacio
Weiser
Summary
Customer Service professional bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills; with knowledge of service delivery and proven multitasking abilities. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.
Overview
8
8
years of professional experience
Work History
Dispatcher Office Assistant
Comfort Zone Heating And Cooling
05.2023 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Directed dispatching, routing, and tracking of fleet vehicles.
- Processed orders, ran bulk pick sheets, processed, and printed invoices and created daily shipping logs.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Increased customer service success rates by quickly resolving issues.
- Performed wide-ranging administrative, financial and service-related functions.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Ordered and distributed office supplies while adhering to fixed office budget.
- Proofread and edited documents for accuracy and grammar.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Served as corporate liaison for finance, IT and marketing departments.
Patient Service Representative
Valley Family Health Care
10.2017 - 03.2022
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Built and maintained positive working relationships with patients and staff.
- Answered incoming calls, scheduled appointments and filed medical records.
- Followed document protocols to safeguard confidentiality of patient records.
Customer Service Representative
Telmate
12.2015 - 04.2017
- Worked closely with both inmates and their friends and family to facilitate both phone calls and video visits.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided primary customer support to internal and external customers.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
High School Diploma -
Weiser High School
Weiser, ID05.2013
Skills
- Job Analysis
- Ground Transportation
- Operational Procedures
- Paperwork Submission
- Office Equipment Operation
- Customer Experience
- Administrative Procedures
- Document Organization
- Client Satisfaction
- Operational Efficiency
Languages
Spanish
Native or Bilingual
Timeline
Dispatcher Office Assistant
Comfort Zone Heating And Cooling
05.2023 - Current
Patient Service Representative
Valley Family Health Care
10.2017 - 03.2022
Customer Service Representative
Telmate
12.2015 - 04.2017
High School Diploma -
Weiser High School
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