Gede Suarthadana
Denpasar
Summary
Dynamic Villa Manager with extensive experience at The Mulia, excelling in guest relations management and luxury service standards. Proven track record in enhancing guest satisfaction through personalized service and effective problem resolution. Skilled in Microsoft Office, leveraging technology to streamline operations and improve service quality.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Villa Manager
ADAYA Boutique Villas
04.2024 - Current
- Pre-opening preparation
- Budgeting meaning, expenses and equipment.
- Spearheaded daily operations, ensuring optimal guest satisfaction and operational efficiency.
- Solicited feedback through questionnaires to evaluate levels of guest satisfaction.
- Organized staff schedules, balancing workload and operational needs.
- Inspected hotel rooms and public spaces to determine cleanliness and need for room updates.
- Handled guest complaints and offered complimentary services for hardship cases.
Duty Manager Mulia Villas
The Mulia, Mulia Resort and Mulia Villas
07.2022 - 03.2024
- Responsible to daily operation of Mulia Villas, part of the Emergency response team.
- Room assignment, reviewing arrival and email correspond.
- Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
- Created positive work environment for employees and delivered exceptional customer service.
- Took care of customer problem escalated by other staff members.
- Handled employee problems in absence of general manager.
- Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions.
- Collaborated with upper management to improve productivity of operations.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
Executive Butler at Mulia Villas
The Mulia, Mulia Resort & Mulia Villas
12.2014 - 06.2022
- Responsible to enhance guest memorable experience during their stay.
- Through offering quality itinerary, personalized service and preferences.
- Incharge for pick up and send guest laundry.
- Supervise all the staff who servicing the villas guest.
- Such as In Villa Dining, Housekeeping team who cleaning the Villas and maintenance from engineers.
- At past 11 months I also taking role as Duty Manager incharge.
- Overlooking Mulia Villas operation.
- Such as handling sites inspection, facing and resolving complains, preparing reports for Excom, Finally check all guest bills, monitoring and follow-up defects in villa area.
- Nusa Dua
Villa Butler
Rixos Premium Belek, Antalya Turkey
05.2014 - 10.2014
- Create memorable experience for guest, providing food and beverages service in villa and club lounge, tailored their itinerary also guest preferences.
Executive Butler at The Mulia
The Mulia, Mulia Resort & Mulia Villas
03.2012 - 04.2014
- Pre-Opening team
- Departmental Trainer
- Creating memorable experience for guest by maximizing personalized service, pick up and send guest laundry.
- Nusa Dua
Villa Host
Banyan Tree Ungasan Bali
10.2009 - 03.2012
- Pre-opening team
- Enhance guest experiences who are staying at Presidential Villa and Private Collection villa
- Responsibility for check in and checkout include cashiering at reception desk
- Providing detail information and reservation about all hotels facilities and around Bali activities.
Server
BVLGARI Hotels and Resort Bali
08.2006 - 09.2009
- Pre-opening team
- Departmental trainer
- Providing foods and beverages service in villa
- Service the romantic dinner at designated area
- Banquets and minibar service.
Villa Butler
Des Indes Villa by Laksmana Property
10.2005 - 08.2006
- Check in and check out guest in villa
- Service food and beverages in all occasions
- Maintain the cleanliness of the villa
- Helping chef to prepare meals.
Waiter
La Lucciola Restaurant
Badung, Indonesia
06.2005 - 08.2005
- Daily worker, handle foods and beverages service including incharge in private functions at private dining room.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
Banquet Waiter
Ritz-Carlton Resorts and Spa Bali
07.2004 - 04.2005
- Apprentice, incharge same role as permanent staff.
- Take care banquet functions such as Romantic Dinner, Themes Night Dinner, Wedding Ceremony and Wedding Reception.
- Foods and beverages service, setup buffet counter, tea coffee station including meeting room.
Waiter (Trainee)
Ritz-Carlton Millenia Singapore
08.2002 - 12.2003
- Incharge at 3 different outlets:
- Snapper Seafood Restaurant - Restaurant service, Wine service, Restaurant reservation.
- Chihuly Lounge - Beverages service, Bar duties, Bartending, Cigar service, Cashiering.
- Greenhouse All Day Dining - Restaurant service, Buffet setup, Wine service, cashiering.
Education
Diploma - Food And Beverage Supervision
Guilford Traning Centre
Singapore12.2003
Certificate Of Diploma - Food And Beverage Service
GSP International
Denpasar03.2002
Certificate -
SMAN 2 Denpasar
Denpasar06.2001
Certificate -
SMPN 9 Denpasar
Denpasar06.1998
Certificate -
SDN 1 Renon
Denpasar06.1995
Skills
- Microsoft Office
- Word
- Excel
- PowerPoint
- Guest relations management
- Technology troubleshooting
- Luxury service standards
Certification
- Certified as Butler, Guild of English Professional Butler, Hotel Mulia Senayan
- Certified as Barista, 9Bar Coffee Academy Italy, BVLGARI Hotels and Resort Bali
Languages
English
Indonesian
Balinese
Hobbies and Interests
- Music
- Travelling
- Sports (Running and Basketball)
References
- Nengah Nana Mega, +62 819-9933-6005, https://www.linkedin.com/in/nengah-nana-mega-63571617
- Setia Budiarto, +62 811-3972-900, https://www.linkedin.com/in/setiabudiarto-b89b372a
- Rahmat Julyanto, +62 887-3353-147, https://www.linkedin.com/in/rjulyanto
- Dinan Firmansyah, +62 813-3806-1661, https://www.linkedin.com/in/dinan-firmansyah-5818a344
Personal Information
Date of Birth: 01/12/83
Affiliations
3-time finisher, full marathon, Maybank Bali
2nd place Racing the Sun Race 2024
3rd place racing the sun race 2025
2nd place Altitude Run Series-2 Puncak Tedung 15K 2023
Timeline
Villa Manager
ADAYA Boutique Villas
04.2024 - Current
Duty Manager Mulia Villas
The Mulia, Mulia Resort and Mulia Villas
07.2022 - 03.2024
Executive Butler at Mulia Villas
The Mulia, Mulia Resort & Mulia Villas
12.2014 - 06.2022
Villa Butler
Rixos Premium Belek, Antalya Turkey
05.2014 - 10.2014
Executive Butler at The Mulia
The Mulia, Mulia Resort & Mulia Villas
03.2012 - 04.2014
Villa Host
Banyan Tree Ungasan Bali
10.2009 - 03.2012
Server
BVLGARI Hotels and Resort Bali
08.2006 - 09.2009
Villa Butler
Des Indes Villa by Laksmana Property
10.2005 - 08.2006
Waiter
La Lucciola Restaurant
06.2005 - 08.2005
Banquet Waiter
Ritz-Carlton Resorts and Spa Bali
07.2004 - 04.2005
Waiter (Trainee)
Ritz-Carlton Millenia Singapore
08.2002 - 12.2003
Diploma - Food And Beverage Supervision
Guilford Traning Centre
Certificate Of Diploma - Food And Beverage Service
GSP International
Certificate -
SMAN 2 Denpasar
Certificate -
SMPN 9 Denpasar
Certificate -
SDN 1 Renon