Hastriani

Company Overview: (MANAGEMENT OFFICE SUDIRMAN TOWER CONDOMINIUM)

• Oversee tenant fit-outs and renovation projects.
• Analyze data to gauge tenant and visitor satisfaction.
• Manage daily operations of tenant relations and customer service.
• Conduct tenant satisfaction surveys to assess building management performance.
• Evaluate complaint resolution and work request outcomes.
• Prepare and manage the budget for tenant relations and customer service.
• Coordinate tenant relations and customer service activities with other departments.
• Build and maintain strong relationships with tenants and customers.

Company Overview: (MANAGEMENT OFFICE CIKINI GOLDEN JEWELRY SHOPPING CENTER)

• Expatriates documentation filling & follow up.
• Filling & updating data Customer.
• Handle customer complaints.
• Check list open/close store.
• Service Exellent for customer and tenant.
• Visiting tenant.
• Controling customer service: pagging and car call,promotion tenant.

Company Overview: (MANAGEMENT OFFICE TRANSERA WATERPARK)

• Addressed and resolved customer complaints efficiently.
• Conducted store opening and closing checklists to uphold operational standards.
• Executed stewardship duties with diligence and attention to detail.
• Conducted regular tenant visits to foster strong relationships and communication.
• Controlled customer service operations, including paging and car call systems, and promoted tenant initiatives.

Company Overview: (MANAGEMENT OFFICE BLU PLAZA SHOPPING CENTER)

• Addressed and resolved customer complaints efficiently.
• Processed data input for Revenue Sharing and turnover metrics.
• Conducted store opening and closing checklists to uphold operational standards.
• Delivered service excellence to customers and tenants, enhancing satisfaction.
• Executed stewardship duties with diligence and attention to detail.

• Handling Complaints
• All recapitulation complaints that come and go either by phone.
• Make a reply after receiving an answer from the relevant division or by telephone for a reply from the written or oral from management.
• Handle handover houses to estate management.
• Making the financial statements of income and expenditure Estate Management.

Company Overview: ( MANAGEMENT OFFICE MALL BEKASI CYBER PARK SHOPPING CENTER)

• Managed expatriate documentation and ensured timely follow-up.
• Maintained and updated customer databases with high accuracy.
• Efficiently addressed and resolved customer complaints.
• Delivered exceptional service excellence to customers and tenants.
• Conducted regular tenant visitations to foster strong relationships.

• Trained new operators on machine functions, safety procedures, and company policies.
• Performed routine maintenance and troubleshooting on production equipment to reduce downtime.
• Collaborated with production team to meet targets and optimize workflow processes.
• Documented production data, including output rates and incident reports, for process improvement.
• Operated production machinery, ensuring adherence to safety protocols and efficiency standards.
• Conducted quality control inspections to maintain product integrity and minimize defects.