Hendra Wijaya
Head of Operations (Indonesia)
Summary
Experienced operations leader with over 12 years of expertise in managing large-scale service delivery, workforce performance, and operational excellence. Proven ability to oversee multi-site operations, improve process efficiency, and ensure consistent service quality while meeting demanding client expectations. Recognized for building high-performing teams and delivering operational improvements that support sustainable business growth. Currently serves as Head of Operations (Indonesia), managing Indonesian delivery centers and ensuring operational efficiency, SLA compliance, and workforce performance.
Overview
12
12
years of professional experience
Work History
Head of Operations (Indonesia)
Outsource Global Development
01.2022 - Current
- Oversees the daily operations of delivery centers across Indonesia.
- Ensures operational efficiency and adherence to client service level agreements (SLAs).
- Leads workforce planning, performance management, and employee development initiatives.
- Implements process improvements to enhance productivity, quality, and customer satisfaction.
- Monitors operational metrics and drives continuous improvement across all service functions.
- Collaborates with executive leadership to support business growth and operational excellence.
Education
Bachelor of Business Administration (BBA) - undefined
01.2011
Skills
- Operations Management
- Service Delivery
- Workforce Management
- SLA Compliance
- Performance Management
- Process Improvement
- Operational Excellence
- Team Leadership
- Business Continuity
- Quality Assurance
- Resource Planning
- Stakeholder Management
Languages
Bahasa Indonesia
English