Herri Gusfrianda
ICT and Telecommunications Professionals
Bekasi Selatan,West Java
Work Preference
Summary
Dynamic telecom expert with over 20 years of experience in the ICT and telecommunications industries, specializing in the design, deployment, optimization, and management of network operations. Proven track record of successfully completing numerous projects while implementing operational excellence concepts. Committed to embracing new technologies, particularly in leveraging artificial intelligence for business analysis, and dedicated to driving business growth through innovative solutions. Highly organized and dependable, adept at managing multiple priorities with a positive attitude and a strong willingness to take on additional responsibilities to achieve team goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
28
28
years of professional experience
1
1
Certificate
Work History
ICT and Telecommunications Professionals
PT. PC24 Telekomunikasi Indonesia
01.2025 - Current
- Providing lease capacity as transmission solutions to lastmile or BTS for 2G, 4G and 5G telecommunications as front haul transport for RAN with Quality of Service that has been guaranteed between Core and RAN.
- Providing layer 3 transport to HRB (High Rise Building) for Internet Services and front haul transport (2G,4G,5G) in building system.
- Create business case for any new expansion and opportunity.
- Create product price.
Head of Operation and Product Development
PT. POPNet Indonesia (Persada Group)
02.2024 - 01.2025
- Managing POPNet as well and ensure business growth.
- Periodically report to stake holder for business update and growth.
- Responsible with POPnet business operation.
- Created innovations product for enterprise and retail that have increased productivity for FTTX in internet services and private network for Telco Industries (4G&5G) such as cellular providers (XL Axiata & IOH).
- Starting from increasing revenue, efficiency in the operations and improving existing systems and SOPs. Currently, it is in the process of automation to make things easier on the operations side in terms of increasing response to customers and increasing efficiency on the operations side.
- I also created innovation in enterprise business as a product development which has more profitability for market expansion and revenue growth.
- I manage 4 subs of department as follows.
- NOC (Network Operation Canter)
- SOC (Service Operation Canter)
- Service Delivery (project delivery and management)
- Engineering (new deployment)
- Managed strict KPI by use the data analytics tools to analyze anomaly on the network for preventive maintenance, reporting, increase CX (customer experience), reduce the churn rate and market trend.
ICT Network and Transmission Expert of Strategic Operation and Automation
PT. XL AXIATA Tbk
01.2013 - 01.2024
- I am an expert in mastering end to end transmission from Core (HRAN) to last mile (LRAN) and involve in SRV6 implementation and SDN controller.
- I do analysis network performance that using geo analytics method for network anomalies and the effects, create continues improvement activity and optimize also converting to automate in some repeatable improvement area.
- I have successfully battle of Investment Capex / Opex vs Capacity and Experience delivered to customer has a bold highlight consideration in maximizing revenue and gaining more customer in Telco (2G,4G,5G), FTTX and ICT industry for Enterprise.
- I have successfully demonstrated continues optimization improvement prior limited capacity(capex+opex) vs high demand in data service experience both in telco (4G/5G) and enterprise business.
- Achievement;
- Successfully created a dashboard for digitalization end-to-end transmission performance in national coverage to the district and site levels, which impacted all XL Axiata businesses.
- Successfully contributed to improving Facebook latency and winning the Open Signal award for best network 2021-2022 report by enhancing BRIX data testing to improve transmission city by city latency.
- Successfully improving performance in enterprise business by making differentiation End-to-end QOS for multiple services in the same network for excellent convergence for Business Solution resulting zero complaint in ATM Banking services 2022 – implanted in national level and copied to other bank solutions.
- Successfully saving >200Mn (IDR)per Month payment after Network Optimized in Papua.
- Successfully implemented 5G network infrastructure to fulfil the government's operational feasibility permit.
- Successfully supports Tribe Enterprise (2021-2022) to accelerate revenue, rewarded as top 5 contributor in TRIBE Squad.
- Successfully improved capacity with low cost by prioritizing and migrating (national level) Mega to Gigabit from NE to RBS connection and being used as a new standard development starting in 2022.
- Successfully increasing network availability by improving end-to-end QOS framing to increase multi-service quality without other investment.
- Successfully improved and optimized the network that uses a VSAT (satellite) network.
- Successfully improved and optimized the network that uses High Throughput Satellite (HTS) network.
- Successfully in maximizing the fiber optic network as a sweet asset.
- I have successfully improved the fixed cloud ICT network after optimization by reducing intercity latency.
- Successfully implemented STAR LINK (SpaceX) for fulfilling LTE transport at Papua and Ambon.
- Successfully implemented FSO (free space optic) 10 GBps transport as last mile for fulfil LTE transport from High-Risk Building to Core transport.
Transmission and IP Core Specialist
PT. XL AXIATA Tbk
07.2007 - 01.2013
- As a specialist in network engineering, I did both short-term and long-term planning and development for network dimensioning.
- Make technical requirements for RFP purposes and assess bid proposals. The right technology, and whether it should be applied to existing networks, is mandatory for my decision to choose the right supplier or vendor.
- Prioritizing efficiency without compromising the reliability and capability of a technology is my outstanding ability to develop the network.
- I have handled end-to-end transport, including MPLS, leased lines, DWDM, Microwave, ISP distribution (Last Mile), and NAP.
- Strategic planning, design of transmission IP core infrastructure.
- Design network requirements for the RFP document, including technical requirements for new and expanded networks while working with the commercial team.
- Managing deployment and implementation.
- Technology selection for new deployment and creating a POC concept for any new technology before implementing it in a live network.
- Achievement ;
- Deployment has successfully delivered product expansion for the telco business.
- Deployment has successfully delivered a new product for corporate business.
- The network expansion that has been built has fulfilled the needs of future technology development.
Network Planning
PT. XL AXIATA Tbk
09.2005 - 07.2007
- I am supporting enterprises or corporate businesses for network planning and development, referring to the product development roadmap.
- Make the technical requirements for RFP purposes and assessment bid proposals refer to the product development requirements.
- Making the solution for new corporate customers and business development the main responsibility and selecting the right technology to meet the requirements.
- Prioritizing efficiency without compromising the reliability and capability of a technology is my outstanding ability to develop the network.
- The network developments that I have handled are MPLS, leased lines, DWDM, FTTX, ISP distribution (Last Mile), and NAP.
- Short-term and long-term strategic planning and design for corporate (enterprise) networks.
- Ensuring the project is according to plan and delivered on time.
- Network design and make the RFP document include technical requirements for new network expansion while working with the commercial team.
- Managing deployment and implementation.
- Technology selection for new deployment and creating a POC concept for any new technology before implementing it in a customer network.
- Achievements;
- Deployment has successfully delivered product expansion for enterprise businesses.
- Successfully deploy the VOIP gateway, ISP, and NAP.
- Successfully deployed WiFi access for the public, which integrated with GSM services for offloading.
- The network expansion that has been built has met the needs of future technology development.
- Contribute get Banking customer.
Co-Founder
PT. Trans Hybrid Communication
10.2004 - 01.2006
- Led the establishment of PT. Trans Hybrid Communication to obtain NAP, ISP, and landing right license for direct internet streaming to Tear-1 through submarine and satellite partners.
- Developed strategic partnerships with overseas satellite providers to ensure seamless internet connectivity for clients.
- Implemented innovative data services solutions to enhance customer experience and drive business growth.
- Achievement;
- Having an ISP License.
- Having a NAP License.
- Having a Satellite Landing Right License.
- Having an NVRO License.
- Getting the contract to provide a private network through satellite for the online Bank Syariah Mandiri and ATM system.
General Manager
PT. Thareq Habibie Communication (THC)
07.2004 - 09.2005
- Managing network planning, development, and operations as well.
- Managing engineering and product development.
- Managing NAP network availability to tier 1.
- Create a partnership with NAP providers at the Tier 1 cloud.
- Provide a solution for a new opportunity.
- Managing the Data Canter operation as well.
- Achievements;
- Getting a contract to provide an internet network through VSAT for Pemda Sulsel.
- Deploy upstream connection through Speedcast (satellite communications provider) as an international partner to provide internet connections from the IDC cyber building directly to Tier 1.
IT Operation and Development Manager
PT. Balindo Network Nusantara (BNN)
12.2003 - 07.2004
- I led the development of IT operations and network infrastructure to support the company's market expansion efforts.
- Providing innovative solutions to prospective customers and driving business development and growth.
- Managing network operations.
- Managing network planning.
- Managing project implementation.
- Provide a Solution for the Customer.
- Planning, Design, and Technology Selection.
- Achievements;
- Successfully activate online system through satellite for adminduk Depdagri.
Fiber Backbone and Access Project Leader
PT. Indonesia Comnet Plus (ICON+)
08.2003 - 12.2003
- Lead fiber optic projects for corporate customers and internal which consistently meet the target.
- Designing fiber optic distribution from the backbone to the distribution nodes.
- Ensure the fiber optic project is in accordance with the design.
- Project management leader to ensure the fiber optic can be delivered on schedule with cost efficiency.
- Supporting marketing for product expansion.
- Achievements ;
- Successfully deliver fiber optic from Gardu induk karet to Menara BNI 46 for Synchronous Digital Hierarchy distribution.
IT Development and Operation Manager
PT. Info Asia Global Technology Tbk
01.2003 - 07.2003
- Managed network operations maintained good performance, and proactively approached customers for their feedback. In my role.
- I successfully managed IT Development and network operations, ensuring smooth performance and proactive customer engagement.
- By deploying Internet POP and VoIP Gateway in various cities, I supported business continuity and expansion efforts.
- Managing network operations (installation, maintenance, and monitoring).
- Network planning for business expansion as a strategic company business roadmap.
- Achievements;
- Zero complaints after a proactive approach to customers and preventive maintenance.
- Successfully deployed some repeater microwave and POP at some high-rise buildings.
- Successfully deployed a VoIP gateway at Cyber Building in Jakarta.
Network Operation Supervisor
First Media / Link Net (Broadband Multimedia Tbk/PT. First Media Tbk)
01.1998 - 01.2003
- Led a team at PT First Media Tbk in Lippo Cyber Park, overseeing Internet services and optimizing performance.
- Implemented strategies to enhance network efficiency, resolve connectivity issues, and ensure smooth operations.
- Achieved seamless connectivity and optimal performance for Internet services.
- Actively learning about new technology and taking initiative to respond to customer needs.
- Handling network performance, fixing problems with remote equipment, is my regular activity as preventive maintenance to increase customer satisfaction.
- Achievements;
- Successfully keep SLA by supervising network operations for Fiber optic, leased line, terrestrial, and satellite communication (VSAT).
- Successfully maintain the stability of the internet connection to Tier 1 (upstream).
- Successfully maintain stability, maintaining the SLA of the VPN connection for corporate customers.
- Successfully setup and monitored end-to-end transport performance (satellite communication system) for the internet upstream, vpn corporate customer, and HFC (Hybrid Fiber to Coax) for direct-to-home business and mobile telecommunication (AXIS/Natrindo).
- Successfully maintain stability, maintaining Voice Gateways for Corporate and mobile Businesses (Natrindo Telecom Selular).
Education
Master’s degree (S2) - Management of Information System
Budi Luhur University
01.2003
Bachelor’s Degree (S1) - Electronic Telecommunication
Sekolah Tinggi Teknologi Dirgantara
01.1996
Skills
Leadership
Network Planning and Design
End to end network HRAN and LRAN in GSM technology
End to End network technology for GSM (cellular)
RAN technology
End to End Fiber optic network
PON technology
Wireless and microwave Technology
Laser technology for first in the world used as free space transmission
Strategic planning
End to end VSAT Technology
Team management
End to end Radio Transmission
Problem solving
Network improvement
End to End ICT network
Internet of think for industries
Digital transformation
Artificial Intelligent
My SQL for Performance Analysis
Strategic Thinking
Innovative
Good analytical using tableau as tools
Good analytical using power BI as a tools
Good analytical using OSS tools
Good initiatives
Operation Excellent
Project Management
Product development
Business development
Business analysis
Organization and time management
Managed of service
Flexible and adaptive
Good initiative
Teamwork and collaborations
Internet Services management
Agile methodology
Map Info for Distribution Analysis
Certification
JNCIS-M, JPR91021, Juniper Network Certified Specialist
Training Histories
- Optical Fiber Monitoring System, Huawei (Shenzhen)
- Infinera DWDM, Infinera (London)
- BRIX Monitoring Advanced, Brix (Bangkok)
- IP in WCDMA Radio Access Network (Microwave), Huawei (Hangzhou)
- Code of Conduct, Disprz
- Anti-Bribery and Anti-Corruption, Disprz
- AWS for DevOps Performance Optimization Best Practices, Disprz
- Career Wellness Nano Tips with Shadé Zahrai, Disprz
- AWS Automation and Optimization, LinkedIn
- Network Automation Quick Start, LinkedIn
- 5G E2E Network Evolution and Key Technologies, Ericsson Indonesia
- SRv6, XL Axiata In-house by Huawei
- Workshop Awareness & Internal Audit Integrated Management System, XL Axiata In-house by HCD
- Microsoft Excel for Employee, XL Axiata In-house by HCD
- T3 - Ms Excel App for Advance, XL Axiata In-house by HCD
- Assertive Communication, XL Axiata In-house by HCD
- WorXLife Synergy - Digital Empire, XL Axiata In-house by HCD
- Negotiation Skill, XL Axiata In-house by HCD
- LTE 15 Radio Network Design and Tuning, Ericsson Indonesia
- Emerging Leadership, XL Axiata In-house by BEC (PT. Britania Sejahtera)
- Competency Development, XL Axiata In-house by HCD
- XL New Technology Update, XL Axiata In-house by HCD
- LLPM Network Access and Backhaul, XL Axiata In-house by HCD
- PP.Querying Microsoft SQL Server 2012, XL Axiata In-house by BEC (PT. Britania Sejahtera)
- Satellite Communication, Assosiasi Satelit Indonesia
- WORKSHOP TROUBLESHOOTING 3G ACCESSIBILIT, XL Axiata In-house by HCD
- Powerful Presentation Skill, XL Axiata In-house by HCD
- WorXLife Synergy, XL Axiata In-house by HCD
- SDH Transport, Huawei
- PDH Transport, Huawei
- Information Security Awareness Batch 23, XL Axiata In-house by HCD
- SGSN 2013B, Ericsson
- Leadership Seminar Six Immutable Laws, XL Axiata In-house by HCD
- Problem Solving & Decision-Making Batch 1, XL Axiata In-house by HCD
- SMARTCARE, Huawei
- Blogging workshop batch2,19-july-12, XL Axiata In-house by HCD
- XL Axiata, In-house by HCD
- IX-RAVE, Ixia
- IP RAN (Transport) End to End Workshop, Ericsson Indonesia
- Asyiknya ANDROID, XL Axiata In-house by HCD
- Net-Net 9200 Configuration Basics, Acme Packet
- BRIXWORX Workshop, XL Axiata In-house by HCD
- API Database Interface Training, Lintas Teknologi
- IT-IL Foundation V.3, Datacraft
- SHREX, XL Axiata In-house by HCD
- K-Day: Mobile Broadband, XL Axiata In-house by HCD
- XL Ericsson K-Day: When Quality Meet Price, Ericsson
- Telco Security Baseline TR & Workshop (2b), XL Axiata In-house by HCD
- BRIX VOIP Monitoring, EXFO
- BRIX Monitoring Fundamental Workshop, Lintas Teknologi
- Hosted PBX & Electronic Numbering, Lintas Teknologi
- Integrated Business Conversation Plus, Mark Plus
- Placement Test English Language Training, XL Axiata In-house by HCD
- Sniffer IP Analyzer Training, Ixia
- Building Scalable Cisco Internetworks, Cisco
- Wireless Internet gateway, Aptilo
- Kiat menjadi karyawan profesional, XL Axiata In-house by HCD
- Hacking & penetration training, XL Axiata In-house by HCD
- Route Server and VoIP Training, Acme Packet
- ISP Server Training, Datacraft
- APTILO BRAS programming, Aptilo
- SS7 Fundamental Training, Acme Packet
- VoIP Dahysat - Ono W. Purbo, XL Axiata In-house by HCD
- Hands on IPV6 Training, APJII
- IMG 1010 VoIp Media Gateway, Dialogic
- Cisco ATM, Cisco
- Asynchronous Transfer Mode (ATM) TRAINING, Cisco
- MPLS Advance Training, Inixindo
- Signalling Converter Training, Acme Packet
- Fiber Optic Operation and Maintenance Handling, First Media In-house by Link Net
Awards
The Best of XL Individual, 2020, Huawei Tech Investment, for strategic initiative categories. Subject: End-to-End Transport Optimization With no Capex
Languages
English
Bilingual or Proficient (C2)
Software
Microsoft Office
Power BI
Tablue
Edraw
Visio
OSS
Archicad
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 200 staff members.
Quote
It is never too late to be what you might have been.
George Eliot
Interests
Change from a traditional to the digitalization
Timeline
ICT and Telecommunications Professionals
PT. PC24 Telekomunikasi Indonesia
01.2025 - Current
Head of Operation and Product Development
PT. POPNet Indonesia (Persada Group)
02.2024 - 01.2025
ICT Network and Transmission Expert of Strategic Operation and Automation
PT. XL AXIATA Tbk
01.2013 - 01.2024
JNCIS-M, JPR91021, Juniper Network Certified Specialist
01-2010
Transmission and IP Core Specialist
PT. XL AXIATA Tbk
07.2007 - 01.2013
Network Planning
PT. XL AXIATA Tbk
09.2005 - 07.2007
Co-Founder
PT. Trans Hybrid Communication
10.2004 - 01.2006
General Manager
PT. Thareq Habibie Communication (THC)
07.2004 - 09.2005
IT Operation and Development Manager
PT. Balindo Network Nusantara (BNN)
12.2003 - 07.2004
Fiber Backbone and Access Project Leader
PT. Indonesia Comnet Plus (ICON+)
08.2003 - 12.2003
IT Development and Operation Manager
PT. Info Asia Global Technology Tbk
01.2003 - 07.2003
Network Operation Supervisor
First Media / Link Net (Broadband Multimedia Tbk/PT. First Media Tbk)
01.1998 - 01.2003
Bachelor’s Degree (S1) - Electronic Telecommunication
Sekolah Tinggi Teknologi Dirgantara
Master’s degree (S2) - Management of Information System
Budi Luhur University