Herri Gusfrianda

Work History

ICT and Telecommunications Professionals

PT. PC24 Telekomunikasi Indonesia

01.2025 - Current

Company Overview: ICT and Telecommunications Professionals
Delivering lease capacity as transmission solutions to last mile or BTS for 2G, 4G, and 5G telecommunications as front haul transport for RAN with Quality of Service that has been guaranteed between Core and RAN.
Delivering layer 3 transport to HRB (High Rise Building) for Internet Services and front haul transport (2G,4G,5G) in the building system.
Create a business case for any new expansion and opportunity.
Create product price.
Self-motivated, with a strong sense of personal responsibility.
Excellent communication skills, both verbal and written.
ICT and Telecommunications Professionals

Head of Operations and Product Development

PT. POPNet Indonesia (Persada Group)

02.2024 - 01.2025

Company Overview: Head of Operations and Product Development
Managed POPNet as well and ensured business growth.
Periodically report to stakeholders for business updates and growth.
Responsible for the POPnet business operation.
Created innovative products for enterprise and retail that have increased productivity for FTTX in internet services and private network for Telco Industries (4G&5G), such as cellular providers (XL Axiata & IOH).
Starting with increasing revenue, efficiency in the operations, and improving existing systems and SOPs. Currently, it is undergoing automation to simplify operations, enhance customer response, and increase efficiency.
Created innovation in enterprise business as a product development, which has more profitability for market expansion and revenue growth.
Managed NOC (Network Operation Center) Department.
Managed the SOC (Service Operation Center) Department.
Managed Service Delivery (project delivery and management) Department.
Managed the Engineering Department.
Managed strict KPI by using the data analytics tools to analyze anomalies on the network for preventive maintenance, reporting, increasing CX (customer experience), reducing the churn rate, and market trends.
Worked flexible hours across night, weekend, and holiday shifts.
Worked effectively in fast-paced environments.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Managed time efficiently to complete all tasks within deadlines.
Strengthened communication skills through regular interactions with others.
Organized and detail-oriented with a strong work ethic.
Resolved problems, improved operations, and provided exceptional service.
Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Head of Operations and Product Development

ICT Network and Transmission Expert of Strategic Operation and Automation

PT. XL AXIATA Tbk

01.2013 - 01.2024

Company Overview: Service Operation Management
I am an expert in mastering end-to-end transmission from Core (HRAN) to last mile (LRAN) and involved in SRV6 implementation and SDN controller.
Analysing network performance that uses geo analytics method for network anomalies and the effects, create continuous improvement activity and optimize, also converting to automate in some repeatable improvement areas.
Self-motivated, with a strong sense of personal responsibility.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Skilled at working independently and collaboratively in a team environment.
Passionate about learning and committed to continual improvement.
Worked effectively in fast-paced environments.
Worked flexible hours across night, weekend, and holiday shifts.
Demonstrated respect, friendliness, and willingness to help wherever needed.
Service Operation Management
Successfully created a dashboard for digitalization end-to-end transmission performance in national coverage to the district and site levels, which impacted all XL Axiata businesses.
Successfully contributed to improving Facebook latency and winning the Open Signal award for best network 2021-2022 report by enhancing BRIX data testing to improve transmission city by city latency.
Successfully improving performance in enterprise business by making differentiation End-to-end QOS for multiple services in the same network for excellent convergence for Business Solution, resulting in zero complaints in ATM Banking services 2022 - implemented at the national level and copied to other bank solutions.
Successfully saving >200Mn (IDR)per Month payment after Network optimization in Papua.
Successfully implemented 5G network infrastructure to fulfill the government's operational feasibility permit.
Successfully supported Tribe Enterprise (2021-2022) to accelerate revenue, rewarded as a top 5 contributor in TRIBE Squad.
Successfully improved capacity with low cost by prioritizing and migrating (national level) Mega to Gigabit from NE to RBS connection and being used as a new standard development starting in 2022.
Successfully increasing network availability by improving end-to-end QOS framing to increase multi-service quality without other investment.
Successfully improved and optimized the network that uses a VSAT (satellite) network.
Successfully improved and optimized the network that uses a High Throughput Satellite (HTS) network.
Successfully in maximizing the Fiber optic network as a sweet asset.
I have successfully improved the fixed cloud ICT network after optimization by reducing intercity latency.
Successfully implemented STAR LINK (SpaceX) for fulfilling LTE transport in Papua and Ambon.
Successfully implemented FSO (free space optic) 10 Gbps transport as the last mile for fulfilling LTE transport from High-Risk Building to Core transport.
Successfully battling Investment Capex / Opex vs Capacity and Experience delivered to customers has a bold highlight consideration in maximizing revenue and gaining more customers in Telco (2G,4G,5G), FTTX, and the ICT industry for Enterprise.
Successfully demonstrated continuous optimization improvement before limited capacity(capex+opex) vs high demand in data service experience, both in telco (4G/5G) and enterprise business.

Transmission and IP Core Specialist

PT. XL AXIATA Tbk

07.2007 - 01.2013

Company Overview: Transmissions Engineering (Network Planning and Development)
As a specialist in network engineering, I did both short-term and long-term planning and development for network dimensioning.
Make technical requirements for RFP purposes and assess bid proposals. The right technology, and whether it should be applied to existing networks, is mandatory for my decision to choose the right supplier or vendor.
Prioritizing efficiency without compromising the reliability and capability of a technology is my outstanding ability to develop the network.
I have handled end-to-end transport, including MPLS, leased lines, DWDM, Microwave, ISP distribution (Last Mile), and NAP.
Strategic planning, design of transmission IP core infrastructure.
Design network requirements for the RFP document, including technical requirements for new and expanded networks while working with the commercial team.
Managing deployment and implementation.
Technology selection for new deployment and creating a POC concept for any new technology before implementing it in a live network.
Maintained strict adherence to regulatory guidelines and industry best practices to ensure consistent compliance with relevant standards.
Provided comprehensive support throughout the product development lifecycle, from initial concept to final delivery of completed products or services.
Implemented robust quality control measures that ensured all deliverables met or exceeded expectations in terms of accuracy, functionality, and overall excellence.
Evaluated system performance consistently, identifying opportunities for optimization and implementing necessary changes.
Managed multiple projects simultaneously, ensuring timely completion while maintaining exceptional attention to detail.
Established clear communication channels between team members across departments for seamless collaboration towards shared objectives.
Oversaw resource allocation effectively, ensuring optimal utilization of available assets while minimizing waste.
Transmissions Engineering (Network Planning and Development)
Successfully delivered product expansion for the telco business.
Successfully delivered a new product for corporate business.
The network expansion that has been built has successfully fulfilled the needs of future technology development.

Network Planning

PT. XL AXIATA Tbk

09.2005 - 07.2007

Company Overview: Enterprise Business Solution (Busol)
Make the technical requirements for RFP purposes and assessment bid proposals refer to the product development requirements.
Supporting enterprises or corporate businesses for network planning and development, referring to the product development roadmap.
Making the solution for new corporate customers and business development the main responsibility, and selecting the right technology to meet the requirements.
Prioritizing efficiency without compromising the reliability and capability of a technology is my outstanding ability to develop the network.
The network developments that I have handled are MPLS, leased lines, DWDM, FTTX, ISP distribution (Last Mile), and NAP.
Short-term and long-term strategic planning and design for corporate (enterprise) networks.
Ensuring the project is according to plan and delivered on time.
Network design and make the RFP document include technical requirements for new network expansion while working with the commercial team.
Managing deployment and implementation.
Technology selection for new deployment and creating a POC concept for any new technology before implementing it in a customer network.
Reviewed current industry trends and best practices to inform future network planning decisions, continually adapting strategies as needed.
Leveraged strong interpersonal skills to liaise with vendors, contractors, and key stakeholders throughout the network planning process.
Streamlined processes to enhance efficiency in network planning and management activities.
Enterprise Business Solution (Busol)
Successfully delivered product expansion for enterprise businesses.
Successfully deploy the VOIP gateway, ISP, and NAP.
Successfully deployed WiFi access for the public, which integrated with GSM services for offloading.
The network expansion that has been built has successfully met the needs of future technology development.
Successfully getting a Banking customer.
Contributed to cost savings by identifying opportunities for resource optimization within the FTTx network planning process.

Co-Founder

PT. Trans Hybrid Communication

10.2004 - 01.2006

Led the establishment of PT. Trans Hybrid Communication to obtain NAP, ISP, and landing rights license for direct internet streaming to Tear-1 through submarine and satellite partners.
Developed strategic partnerships with overseas satellite providers to ensure seamless internet connectivity for clients.
Implemented innovative data services solutions to enhance customer experience and drive business growth.
Streamlined operational processes for improved efficiency and cost reduction.
Established foundational processes for business operations.
Secured lucrative partnerships by establishing strong relationships with key Tier 1 internet providers.
Managed financial operations, ensuring fiscal responsibility and maintaining profitability during periods of economic uncertainty.
Recruited, interviewed, and hired new staff members and developed training materials for employees.
Conducted comprehensive market research to inform product development and competitive positioning strategies.
Analysed industry trends and tracked competitor activities to inform decision-making.
Initiated a strategy to drive company growth and increase market share and profitability.
Getting an ISP License.
Getting a NAP License.
Getting a Satellite (VSAT) Landing Right License.
Getting an NVRO License.
Getting the contract to provide a private network through satellite for the online Bank Syariah Mandiri and ATM system.

General Manager

PT. Thareq Habibie Communication (THC)

07.2004 - 09.2005

Managing network planning, development, and operations as well.
Managing engineering and product development.
Managing NAP network availability to tier 1.
Create a partnership with NAP providers at the Tier 1 cloud.
Provide a solution for a new opportunity.
Managing the Data Canter operation as well.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Monitored financial performance, set budgets, and controlled expenses to provide financial stability and long-term organizational growth.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Managed budget implementations, employee evaluations, and contract details.
Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately. Formulated policies and procedures to streamline operations.
Developed and implemented strategies to increase sales and profitability. Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Improved operational efficiency by streamlining workflow processes and adopting cutting-edge technology.
Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
Getting a contract to provide an internet network through VSAT for the South of Sulawesi Government.
Successfully deploy upstream connection through Speedcast (Internet through satellite communications provider) as an international partner to provide internet connections from the IDC cyber building directly to Tier 1.

IT Operation and Development Manager

PT. Balindo Network Nusantara (BNN)

12.2003 - 07.2004

Led the development of IT operations and network infrastructure to support the company's market expansion efforts.
Providing innovative solutions to prospective customers and driving business development and growth.
Managing network operations.
Managing network planning.
Managing project implementation.
Provide a Solution for the Customer.
Planning, Design, and Technology Selection.
Implemented robust documentation practices that facilitated knowledge sharing within the development team and improved overall productivity.
Supervised team duties related to decision support and business intelligence for business users.
Reduced time-to-market for new features by adopting an iterative approach to software development based on user feedback loops.
Streamlined deployment process, enabling quicker release cycles and enhanced product stability.
Successfully activate the online system through satellite for the Population Data Administration of the Minister of Home Affairs.
Successfully improved overall project efficiency by setting clear goals, milestones, and expectations for the development team.

Fiber Backbone and Access Project Leader

PT. Indonesia Comnet Plus (ICON+)

08.2003 - 12.2003

Lead Fiber optic projects for corporate customers and internal, which consistently meet the target.
Designing Fiber optic distribution from the backbone to the distribution nodes.
Ensure the Fiber optic project is in accordance with the design.
Project management leader to ensure the Fiber optic can be delivered on schedule with cost efficiency.
Supporting marketing for product expansion.
Aligned with staff members to develop, identify, and achieve assigned goals and initiatives.
Collaborated with team members to develop, identify, and accomplish assigned goals and objectives.
Managed team meetings and discussed the project's goals and objectives.
Consistently met deadlines by diligently tracking progress and implementing effective time management strategies.
Observed progress of each project, examined risks, and coordinated contingency plans.
Optimized budget allocation by closely monitoring expenses and identifying cost-saving opportunities.
Monitored project progress, identified risks, and took corrective action if needed.
Successfully deliver Fiber optic from Gardu Induk Karet to the BNI 46 tower for Synchronous Digital Hierarchy distribution.

IT Development and Operation Manager

PT. Info Asia Global Technology Tbk

01.2003 - 07.2003

Managed network operations, maintained good performance, and proactively approached customers for their feedback. In my role.
I successfully managed IT Development and network operations, ensuring smooth performance and proactive customer engagement.
By deploying Internet POP and VoIP Gateway in various cities, I supported business continuity and expansion efforts.
Managing network operations (installation, maintenance, and monitoring).
Network planning for business expansion as a strategic company business roadmap.
Accomplished multiple tasks within established timeframes.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Developed and maintained relationships with customers and suppliers through account development.
Established team priorities, maintained schedules, and monitored performance.
Zero complaints after a proactive approach to customers and preventive maintenance.
Successfully deployed some repeater microwave and POP at some high-rise buildings.
Successfully deployed a VoIP gateway, Data Centre, and Internet Service Provider at Cyber Building in Jakarta.

Network Operation Supervisor

First Media / Link Net (Broadband Multimedia Tbk/PT. First Media Tbk)

01.1998 - 01.2003

Led a team at PT First Media Tbk in Lippo Cyber Park, overseeing Internet services and optimizing performance.
Implemented strategies to enhance network efficiency, resolve connectivity issues, and ensure smooth operations.
Achieved seamless connectivity and optimal performance for Internet services.
Actively learning about new technology and taking the initiative to respond to customer needs.
Handling network performance, fixing problems with remote equipment, is my regular activity as preventive maintenance to increase customer satisfaction.
Implemented routine maintenance schedules that reduced instances of unscheduled downtime and improved overall network stability.
Maintained network hardware and software and monitored the network to support network availability to end users.
Streamlined processes for network maintenance, improving overall efficiency.
Reduced downtime with efficient identification and resolution of network problems. Enhanced network performance by proactively monitoring and troubleshooting issues.
Collaborated with cross-functional teams to improve infrastructure design and implementation.
Mentored junior staff, guiding best practices in network operations management.
Optimized network configurations to support increased bandwidth demands and user growth.
Conducted regular audits of network systems to identify areas for improvement and ensure compliance with industry standards.
Successfully keep SLA by supervising network operations for Fiber optic, leased line, terrestrial, and satellite communication (VSAT).
Successfully maintain the stability of the internet connection to Tier 1 (upstream).
Successfully maintain stability, maintaining the SLA of the VPN connection for corporate customers.
Successfully set up and monitored end-to-end transport performance (satellite communication system) for the internet upstream, vpn corporate customer, and HFC (Hybrid Fiber to Coax) for direct-to-home business and mobile telecommunication (AXIS/Natrindo).
Successfully maintain stability, maintaining Voice Gateways for Corporate and mobile Businesses (Natrindo Telecom Selular).

Technician Team Leader

PT. Citra Sari Makmur (CSM)

08.1996 - 12.1997

Responsible for VSAT implementation from various vendors and satellites.
Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
Developed cost estimates and project specifications for proposals.
Streamlined permit acquisition process for new projects, working closely with local authorities to ensure compliance and timely approval.
Streamlined project delivery processes, implementing agile methodologies that improved team collaboration and efficiency.

Summary

Overview

Work History

ICT and Telecommunications Professionals

Head of Operations and Product Development

ICT Network and Transmission Expert of Strategic Operation and Automation

Transmission and IP Core Specialist

Network Planning

Co-Founder

General Manager

IT Operation and Development Manager

Fiber Backbone and Access Project Leader

IT Development and Operation Manager

Network Operation Supervisor

Technician Team Leader

Education

Master's degree (S2) - Management of Information Systems

Bachelor's Degree (S1) - Electronic Telecommunication

Skills

Accomplishments

Certification

Timeline

Training Histories

Personal Information

Awards

Similar Profiles

Herri GusfriandaHerri Gusfrianda

Chris AnthonyChris Anthony

ANISA NARIMA KAUTSARIANISA NARIMA KAUTSARI

Seema Seema null

Federico Gomez BeretFederico Gomez Beret