Jackson Jackson
__________________________
Medan
Summary
Seasoned Entrepreneur with a solid background in business banking management, operational planning and revenue generation. Hardworking, dedicated and resourceful leader with 10+ years in Financial Industry. Ready to leverage experience and drive to pursue new professional challenges.
Overview
21
21
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Co-Founder
Mizzea Group
Medan, North Sumatra
09.2020 - Current
- Grew the customer base through targeted outreach and networking events.
- Streamlined operational processes for improved efficiency and cost reduction.
- Provided strategic direction for product development, resulting in high-quality offerings that resonated with customers'' needs and preferences.
- Managed financial operations, ensuring fiscal responsibility and maintaining profitability during periods of economic uncertainty.
- Recruited, interviewed and hired new staff members and developed training materials for employees.
- Conducted target market research to scope out industry competition and identify advantageous trends.
Regional Business Manager
Bank Sahabat Sampoerna
Medan, North Sumatra
05.2017 - 09.2020
- Implemented data-driven decision making to monitor KPIs, adjust tactics, and achieve ambitious sales targets.
- Achieved highest contribution among regions (20%) in 2015 by increasing share of high-profit sales and opening new service stations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Mentored junior staff members in sales techniques, negotiation skills, territory planning, time management, among other relevant topics.
- Leveraged knowledge of local markets effectively positioning our products against competitors.
- Expanded the regional market share with targeted customer acquisition strategies and strategic partnerships.
- Established effective communication channels between management and staff to ensure alignment on corporate objectives.
- Managed a high-performing team of sales representatives, providing coaching, training, and performance evaluations.
Branch Manager
Bank Sahabat Sampoerna
Medan, North Sumatra
01.2015 - 05.2017
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth to minimum 25%.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
- Examined customer loan applications for loan approvals and denials.
Relationship Manager
Bank Danamon
Medan, North Sumatra
01.2011 - 12.2014
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Created financial dashboards to provide insights into key performance indicators.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Improved overall financial reporting by streamlining control processes and reporting structures.
- Designed and maintained financial models to identify and measure risks.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Marketing Manager
Central Capital Futures
Medan, North Sumatra
01.2007 - 12.2010
- Improved customer loyalty by implementing effective email marketing campaigns and personalized offers.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Mentored junior team members, providing guidance and support to foster professional growth and skill development within the marketing department.
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
- Implemented data-driven marketing strategies, utilizing analytics tools to track campaign success and refine tactics as needed.
Accounting Role
PT Jaya Lima Ribu Medan
Medan, North Sumatra
01.2004 - 02.2006
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Resolved problems, improved operations and provided exceptional service.
Education
Bachelor of English Literature -
Universitas Methodist Indonesia
Indonesia 05.2005 - 06.2009
Skills
Problem-solving
Decision-making
Analytical thinking
Business development
Strategic partnerships
Customer relations
Team building
Stakeholder relations
Stakeholder communication
Staff management
Innovation skills
Goal setting
Sales strategy
Certification
Professional Agile Leadership Certificate, Bank Indonesia, Present
Script / Code Writer
Expert in PHP, ASP+, JavaScript, HTML5, Oracle
Timeline
Co-Founder
Mizzea Group
09.2020 - Current
Risk Management Level III
05-2019
OMEGA
02-2019
Professional Agile Leadership Certificate, Bank Indonesia, Present
10-2018
Regional Business Manager
Bank Sahabat Sampoerna
05.2017 - 09.2020
Branch Manager
Bank Sahabat Sampoerna
01.2015 - 05.2017
Relationship Manager
Bank Danamon
01.2011 - 12.2014
Marketing Manager
Central Capital Futures
01.2007 - 12.2010
Bachelor of English Literature -
Universitas Methodist Indonesia
05.2005 - 06.2009
Accounting Role
PT Jaya Lima Ribu Medan
01.2004 - 02.2006
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