Jessica Blalock
Boise
Summary
Detail-oriented, certified medical assistant with 9 years of experience in customer service and healthcare support roles. Proven expertise in patient access, eligibility case work, and medical terminology, ensuring efficient operations in fast-paced environments. Demonstrated leadership as a Financial Concierge, training new employees, and maintaining compliance. Committed to delivering exceptional patient care and administrative support while adhering to HIPAA regulations. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer and patient a positive and memorable experience.
Overview
1
1
Certification
Work History
Self Reliance Specialist
State of Idaho
Boise
- Customer Service
- Calling Customers
- Eligibility Case Work
- Updating Customer Information
- Taking in Applications
- Time Management
- Attention to Detail
- Phone Etiquette
- Health and Welfare Department
Patient Access Specialist
St. Luke's Hospital
Boise
- Customer service
- Scheduling doctor appointments
- Answering phones
- Computer skills
- Time management
- Attention to detail
Financial Concierge
Washington Trust Bank
Boise
- Customer Service
- Cash Handling
- Cashing Checks/ Depositing
- Completing assistant manager tasks
- Making sure our branch is in compliance
- Help train new employees.
Bank Teller
Tri Counties Bank
Oroville
- Working and helping customers
- Cash handling
- Getting things done by the deadline
- Fast learner
Teller, Phone Banker, Loan Servicing Specialist
Wells Fargo Bank
Boise
- Review and monitor collateral for adequate insurance policies.
- Effectively communicate with bankers, third parties, and customers.
- Service incoming calls for Insurance Monitoring
- Provide training for new team members
Phone Banker (Call Center)
Wells Fargo Bank
Boise
- Providing great customer service with a ready to help attitude
- Answering and servicing incoming calls from customers with concerns or questions about their accounts.
- Computer Skills
- Teamwork
- Attention to Detail
- Time Management
Teller
Wells Fargo Bank
Oroville
- Customer Service
- Cash Handling
- Sales
- Time Management
- Attention to Detail
- Computer Skills
Education
Medical Assisting - Medical Assistant School
Medical Career Academy
Meridian, ID03.2026
High School Diploma -
Las Plumas High School
Oroville, CA06.2011
Skills
- English communication
- Microsoft Office proficiency
- Front desk operations
- Medical terminology expertise
- Data entry skills
- Anatomy knowledge
- CPR certification
- Sales strategies
- Time management techniques
- Assistant manager experience
- Loan servicing
- Cash handling and register management
- Windows operating system
- Acute care expertise
- Typing proficiency
- Training and development
- Customer service excellence
- Microsoft Outlook proficiency
- HIPAA
- Phone etiquette
- EMR systems
- Microsoft Office applications
- Basic life support
- Blood sampling techniques
- Computer operation and skills
- Office management
- Training and development
Certification
- Certified Medical Assistant
- BLS Certification
Languages
English, Fluent
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Self Reliance Specialist
State of Idaho
Patient Access Specialist
St. Luke's Hospital
Financial Concierge
Washington Trust Bank
Bank Teller
Tri Counties Bank
Teller, Phone Banker, Loan Servicing Specialist
Wells Fargo Bank
Phone Banker (Call Center)
Wells Fargo Bank
Teller
Wells Fargo Bank
Medical Assisting - Medical Assistant School
Medical Career Academy
High School Diploma -
Las Plumas High School