Joey Allen
Nampa
Summary
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
5
5
years of professional experience
Work History
Shift Lead
Big Box Out Let Llc
2024.02 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Responded to and resolved customer questions and concerns.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Established positive rapport with customers and staff members alike through strong communication skills.
- Enforced company policies and regulations with employees.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
- Mentored team members in professional development activities that ultimately led to promotions within the organization.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Cashier
Rue 21
2021.06 - 2021.08
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Improved efficiency, organized checkout area for optimal workflow.
- Increased sales of promotional items by informing customers about current offers.
- Enhanced shopping experience, provided product information and location assistance.
Warehouse Worker
Deseret Industries
2019.11 - 2020.09
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as [Number] pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.
- Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
- Ensured compliance with health and safety regulations, conducting regular training sessions for new and existing staff.
- Streamlined receiving process to minimize idle time, carefully inspecting and sorting incoming shipments.
- Facilitated smooth operation of loading dock, coordinating efficient loading and unloading of trucks.
- Minimized downtime, proactively identifying and reporting equipment malfunctions for prompt repair.
- Optimized storage space, rearranging items to better utilize available square footage.
- Maintained clean, orderly work environment free of hazards.
- Assisted in receiving, stocking and distribution of merchandise.
- Assembled pallets and crates for secure transportation of materials.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Operated equipment while observing standard safety procedures.
- Helped train new employees in safe practices and warehouse procedures.
Education
GED -
Ridgevue Highschool
Nampa, IDSkills
- Decision-making capabilities
- Customer service focus
- Employee Training
- Team motivation
- Workplace Safety
- Sales proficiency
- Staff Motivation
- Operations Monitoring
- Loss Prevention
- Regulatory Compliance
- Cash Handling
- Bondable, Insurable
Timeline
Shift Lead
Big Box Out Let Llc
2024.02 - Current
Cashier
Rue 21
2021.06 - 2021.08
Warehouse Worker
Deseret Industries
2019.11 - 2020.09
GED -
Ridgevue Highschool
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