JOINNES SAHALA SIHOTANG
Senior Supervisor IT Apps Support
Jakarta,JK
Summary
Dynamic IT project management and systems analyst with over 4 years of experience driving successful project outcomes through effective stakeholder collaboration and robust problem-solving skills. Demonstrated ability to manage IT projects from inception to completion, ensuring alignment with organizational goals and timelines. Expertise in analyzing system requirements and implementing solutions that enhance operational efficiency. Committed to leveraging technical knowledge and project management methodologies to deliver high-quality results in fast-paced environments.
Overview
11
11
years of professional experience
3
3
Certifications
4
4
years of post-secondary education
Work History
Senior Supervisor IT Apps Support
PT ERAJAYA SWASEMBADA, Tbk
07.2022 - Current
- Create and analyze reports for management needs, such as a summary of total tickets based on progress status, weekly ticket summaries, monthly ticket summaries, analysis and/or chronology of incidents related to the system.
- Document technical knowledge about SAP S4HANA and surrounding application in the manuals.
- Oversaw daily operations, ensuring workflow efficiency and adherence to company standards.
- Mentored junior staff, fostering professional development and enhancing team performance.
- Implemented process improvements that streamlined operations and reduced lead times.
- Coordinated cross-departmental projects to align resources and achieve strategic objectives.
IT Coordinator
PT POST ENERGY INDONESIA
07.2017 - 07.2022
- Project management for ERP System development with nearly 80% of successful usage.
- Collaborate with each department to ensure module, function, flow business process and reporting aligned with business values and goals.
- Managing budget and allocation for ERP System development.
- Providing internal training for ERP System implementation.
- Make a report containing project progress, problems and solutions for ERP System development.
- Develop Standard Operational Procedure (SOP) for each department.
- Develop and maintenance IoT System and Device related to IT digitalization project for Operational department.
Programmer
PT NUSANTARA CARD SEMESTA
03.2015 - 06.2017
- Develop web application using Asp.Net
- Develop web APIs using Asp.Net
- Upgrading module desktop application using Vb.Net
- Develop windows services application using Vb.Net
- Query database using Ms. SQL Server and MariaDB
Education
Bachelor - Information Technology
Universitas Potensi Utama
Medan, Indonesia 10.2010 - 12.2014
Skills
Project Management
Certification
Training Instalasi, Konfigurasi & Administrasi Zimbra Mail Server & Collaboration Suite
Timeline
Senior Supervisor IT Apps Support
PT ERAJAYA SWASEMBADA, Tbk
07.2022 - Current
IT Coordinator
PT POST ENERGY INDONESIA
07.2017 - 07.2022
Programmer
PT NUSANTARA CARD SEMESTA
03.2015 - 06.2017
Bachelor - Information Technology
Universitas Potensi Utama
10.2010 - 12.2014