Josh Fleshman
Twin Falls,ID
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Service Manager
Rush Enterprises
09.2021 - Current
- Directed service operations, ensuring complete accountability for departmental performance while aligning staffing productivity and financial results to fulfill business objectives and promote profitability.
- Established and preserved lasting customer connections, driving retention and repeat business through attentive communication and improvements in service quality.
- Developed pricing guides and service packages, supporting value-based conversations with customers and strengthening overall value proposition.
- Assessed departmental KPIs such as productivity, revenue, and cost controls utilizing reporting systems to promote data-informed decision-making and sustained enhancement.
- Led daily performance tracking and forecasting activities, ensuring visibility into pipeline (workload), resource allocation, and operational efficiency.
- Facilitated collaboration between parts sales and corporate teams to enhance service delivery, tackle customer issues, and unify business priorities.
- Utilized extensive mechanical and product knowledge of commercial vehicles to enhance customer decision-making
- Manage fleet accounts and facilitate on-site evaluations
- Aligned with vocational and technical institutions to cultivate talent pipelines reflecting leadership in workforce development and mentorship.
Service Writer
Rush Enterprises
06.2019 - 09.2021
- Provided precise customer estimates while clearly detailing charges to ensure billing accuracy.
- Sustained accurate and up-to-date customer account data through manual forms processing and digital information updates.
- Recommended multiple repair alternatives to assist customers in selecting suitable options
- Collaborated effectively with repair staff and parts providers, maintaining current knowledge of availability and service processes.
- Displayed exceptional energy and professionalism while interacting with clients and staff.
Service Technician
Rush Enterprises
03.2017 - 06.2019
- Inspected equipment to diagnose operational issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Diagnosed and repaired problems with electrical and mechanical systems.
Cummins Inshop Technician
Cummins
08.2013 - 09.2016
- Utilize Quick Serve and Insite to diagnose, repair, lookup parts, read TSB's, and warranty information
- development and maintain certifications on new and existing Cummins products
- Diagnose, repair, and rebuild Cummins engines, remove and install engines in equipment chassis, Remove and install components on engines, in and out of chassis, rebuild engine components
- Member of Safety Committee, work with a team to identify hazards, document hazards, implement a plan and document corrective action taken
Education
Associates of Occupational Studies - Diesel And Industrial Technology
Universal Technical Institute
Phoenix, AZ08-2013
Accomplishments
Directors Honors List, 6 time Student of the Course: Truck Power Trains, Electronic Technology, Diesel Fuel Systems, Brakes, and Truck Preventative Maintenance
Certification
Cummins midrange and heavy duty certifications
International Master tech certification
CDL License
Timeline
Service Manager
Rush Enterprises
09.2021 - Current
Service Writer
Rush Enterprises
06.2019 - 09.2021
Service Technician
Rush Enterprises
03.2017 - 06.2019
Cummins Inshop Technician
Cummins
08.2013 - 09.2016
Associates of Occupational Studies - Diesel And Industrial Technology
Universal Technical Institute