Summary
Overview
Work History
Education
Skills
Timeline
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Kim Reid

Boise

Summary

Floral designer specializing in diverse flower varieties and customer relationship management. Demonstrated success in creating seasonal displays and enhancing client satisfaction through personalized arrangements. Experienced in mentoring teams to improve design skills and performance, leading to increased repeat business. Strong knowledge of plant care, design principles, and current trends in floral design.

Overview

13
13
years of professional experience

Work History

floral designer and sales associate

Hope Blooms Flowers And Things!
Eagle
11.2019 - Current
  • Designed custom floral arrangements for events and occasions.
  • Provided exceptional customer service by assisting clients with design choices.
  • Collaborated with team members to create themed displays for seasonal promotions.
  • Educated customers on flower care to ensure longevity of arrangements.
  • Coordinated delivery schedules for timely arrival of floral orders.
  • Mentored junior staff on design techniques in floral artistry.
  • Processed customer transactions accurately using point-of-sale system.
  • Maintained proper storage conditions for flowers in the shop.

Patient Service Representative Team Lead

St Alphonsus Regional Medical
Eagle
04.2012 - 08.2019
  • Directed patient service team to deliver exceptional care and support.
  • Coordinated scheduling for diverse patient needs, optimizing appointment management.
  • Trained staff in customer service best practices and conflict resolution techniques.
  • Oversaw daily operations to ensure compliance with healthcare regulations.
  • Managed patient inquiries, providing timely and accurate assistance.
  • Implemented process improvements to enhance departmental workflow efficiency.
  • Collaborated with healthcare professionals to streamline patient intake procedures.
  • Maintained electronic health records, ensuring accuracy and confidentiality.

Education

Bachelor of Arts - Psychology/ Art History

University of South Carolina
Columbia, SC
05-1992

Skills

  • Customer relationship management
  • Effective communication
  • Seasonal display coordination
  • Team collaboration
  • Attention to detail
  • Process improvement
  • Floral design

Timeline

floral designer and sales associate

Hope Blooms Flowers And Things!
11.2019 - Current

Patient Service Representative Team Lead

St Alphonsus Regional Medical
04.2012 - 08.2019

Bachelor of Arts - Psychology/ Art History

University of South Carolina

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Kim Reid