Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Certification
Certifications
Work Preference
Timeline
Hi, I’m

Lala Sartika

Jakarta - Indonesia
Your most unhappy customers are your greatest source of learning.
Bill Gates
Lala Sartika

Summary

Dynamic leader with proven expertise in developing high-impact training strategies at PT. LEVI STRAUSS INDONESIA. Excelled in e-learning strategies and fostering a culture of continuous learning, significantly enhancing team performance and operational efficiency. Specialized in coaching and mentoring, driving business growth through innovative training programs and effective skill assessments.

Overview

20
years of professional experience
5
Certification

Work History

PT. LEVI STRAUSS INDONESIA

Market Retail Training and Development Manager
04.2004 - 06.2024

Job overview

  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Controlled costs to keep business operating within budget and increase profits.
  • Cross-trained existing employees to maximize team agility and performance.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Onboarded new employees with training and new hire documentation.
  • Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
  • Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
  • Support retail growth and increase profitability by designing a training strategy and implementing training programs for the retail organization for both field sales team.
  • Ensures success execution of all training programs and is accountable for implementing training that supports the foundational and growth initiatives in retail for the market.
  • Supports all retail stores and channels including the Franchise stores in the market, including supporting ongoing new stores and AMA and global product training projects
  • Develops the Retail training strategy and agenda ensures comprehensive learning modules are established and maintained locally
  • Localize all regional programs where needed, whilst maintaining the integrity and purpose of the regional programs to drive consistency and strong business results
  • Assesses ‘skills' level of frontline staff through - Observation on field - Mystery Shopping Program - Store level results - Store trouble shooting
  • Monitors and ensures capability building for trainers / upskilling periodically

PT. METROX LIFESTYLE

National Training & Development Specialist
04.2009 - 04.2014

Job overview

  • Streamlined onboarding processes for new hires, resulting in reduced time to full productivity.
  • Enhanced employee performance by designing and implementing comprehensive training programs.
  • Promoted a culture of knowledge sharing within the organization, encouraging employees to actively contribute their expertise and insights to ongoing learning initiatives.
  • Established a culture of continuous learning within the organization through regular training sessions and resources availability.

Education

FISIP UNIVERSITY OF INDONESIA

S. Sos from Public Administration
01.2004

FISIP UNIVERSITY OF INDONESIA

Diploma from Office Administration & Secretary
01.2002

Skills

  • E-Learning Strategies
  • Training material updates
  • Coaching and Mentoring
  • Public Speaking
  • Adaptive Learning
  • New hire on-boarding
  • Leadership training
  • Blended Learning
  • Technical training
  • Onboarding Programs
  • Training delivery
  • Virtual Training
  • Soft skills training
  • E-Learning Strategies

Virtual training

Onboarding programs

Blended learning

Needs assessment

Employee engagement

Adaptive learning

Coaching and mentoring

Customized training

Public speaking

Training facilitation

Exceptional communicator

Classroom instruction

Class coordination

New employee training

Course planning

Training oversight

Team direction

Materials selection

Program management

Course development

Course design

Process evaluation and enhancement

Training methods

Training solutions development

Budget administration

Adult learning theories

Sales leadership development

Staff presentations

Team development strategies

Verbal and writing communication

Motivational speaking

Teamwork and collaboration

Customer service

Problem-solving

Attention to detail

Time management

Problem-solving abilities

Multitasking Abilities

Excellent communication

Organizational skills

Team collaboration

Active listening

Effective communication

Adaptability and flexibility

Detail-oriented

Relationship building

Team building

Leadership development

Employee onboarding

Self motivation

Staff leadership

Group trainings

Interpersonal skills

Employee training

Goal setting

Accomplishments

  • The Best in Class E- learning Program & Mystery Shopping Program in SEA
  • Develop and implemented in-house and external signature training program all level

Personal Information

Title: Market Retail Training And Development Manager

Certification

  • Asia Coach Indonesia Certified Professional Life Coach
  • ESQ Hypnotherapy Certification
  • ESQ BNSP Certified Trainer
  • BNSP Service Excellence Specialist
  • [Area of certification]

Certifications

06-2024

Work Preference

Work Type

Part Time

Timeline

National Training & Development Specialist

PT. METROX LIFESTYLE
04.2009 - 04.2014

Market Retail Training and Development Manager

PT. LEVI STRAUSS INDONESIA
04.2004 - 06.2024

FISIP UNIVERSITY OF INDONESIA

S. Sos from Public Administration

FISIP UNIVERSITY OF INDONESIA

Diploma from Office Administration & Secretary

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Lala Sartika