Marisa Oktyana
Private Employee
Kabupaten Bogor
Summary
Dynamic leader with proven expertise in maintenance planning and operational efficiency, honed at PT. Putra Arga Binangun. Excelled in enhancing equipment reliability and optimizing resource allocation, achieving significant downtime reduction. Skilled in fostering teamwork and collaboration, adept at troubleshooting complex issues. Demonstrates exceptional problem-solving abilities and effective communication, driving substantial improvements in performance and customer satisfaction. Talented Maintenance Coordinator with 10 years of experience in performing manual tasks to maintain buildings. Successful in prioritizing maintenance requests and promptly responding to emergency repair needs. Driven to document detailed records of completed labor in work orders. Results-driven professional leads, motivates and collaborates with teams of mechanics. Experienced in troubleshooting and diagnosing repair issues. Committed to implementing best practices and standards to deliver customer satisfaction. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
16
16
years of professional experience
Work History
Helpdesk and Operation Maintenance Corrdinator
PT. Putra Arga Binangun
Jakarta, Jakarta
05.2014 - Current
- Coordinated emergency response efforts during unexpected breakdowns, mitigating risks to personnel safety and production timelines.
- Improved equipment uptime by implementing preventive maintenance schedules and coordinating routine inspections.
- Reviewed maintenance program for efficiency accuracy and timeliness, and provided feedback for improvement to company leadership.
- Managed vendor relationships for timely delivery of parts and services, ensuring smooth operations within the facility.
- Developed maintenance reports to assess program success and inform operational decisions.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Managed maintenance team of 10 employees and coordinated repair schedule according to priority level.
- Tracked maintenance activity using web base software to confirm compliance with industry requirements.
- Enhanced operational efficiency, coordinating closely with other departments to schedule maintenance activities around production to minimize impact.
- Optimized inventory management, reducing excess stock and ensuring critical spares were always available when needed.
- Reduced equipment repair time, organizing system for tracking maintenance requests and prioritizing them based on urgency.
- Improved asset management, creating detailed database of all equipment, including maintenance history and future service requirements.
- Enhanced equipment reliability by implementing regular maintenance schedule, reducing unexpected downtime significantly.
- Troubleshot complex issues efficiently, providing expert guidance to technicians in resolving problems quickly and accurately.
- Maintained detailed records of all maintenance activities performed, allowing for effective tracking of progress over time.
- Strengthened vendor relationships, negotiating favorable terms and ensuring high-quality maintenance services were received at best possible cost.
- Created and maintained daily and weekly reports for upper management.
- Scheduled and oversaw maintenance, repair and installation activities.
- Monitored daily progress and work quality to provide guidance and direction to mechanics and installers.
- Organized ongoing maintenance schedules to boost system performance.
- Contributed to development, implementation, and execution of maintenance programs.
- Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
Operations Supervisor
PT. AJN Solusindo
Jakarta, Jakarta
01.2011 - 10.2012
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
- Increased production output by optimizing equipment usage and scheduling preventive maintenance programs.
- Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
- Achieved cost savings through diligent budget management and negotiation with vendors on pricing and contracts.
- Optimized delivery schedules to enhance customer satisfaction with timely order fulfillment.
- Enhanced operational transparency with introduction of real-time dashboard for monitoring key performance indicators.
- Kept high average of performance evaluations.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
NOC Engineer
PT. AJN Solusindo
Jakarta, Jakarta
10.2008 - 01.2011
- Monitored and maintained network and software components according to established guidelines and best practices.
- Improved network performance by monitoring, troubleshooting, and resolving complex technical issues.
- Kept detailed documentation on each support ticket and added lessons learned to knowledge base.
- Troubleshot routers, layer 2 and 3 switches, and network firewalls.
- Established positive working relationships with users to quickly resolve problems.
- Maintained up-to-date documentation of network topology, ensuring easy reference for troubleshooting purposes.
- Facilitated knowledge sharing among team members through organized training sessions, fostering a supportive learning environment that promoted professional growth.
- Led preventive and corrective network and infrastructure maintenance requirements.
- Assisted in capacity planning efforts, analyzing resource usage trends to ensure optimal allocation for future demand projections.
- Increased customer satisfaction by providing timely resolutions to client-reported issues and concerns.
- Reduced downtime with proactive identification of potential issues through regular network analysis and reporting.
- Collaborated with other network engineers to configure and maintain network monitoring and load balancing.
- Collaborated with cross-functional teams to optimize network efficiency and establish best practices.
- Coordinated with technical support, service provisioning and sales teams to deliver network services at or above SLA requirements.
- Configured IP assignment, core network configuration, and DNS setup for new users.
- Updated internal customers regarding open tickets and status of resolutions.
- Exceeded SLA standards for response times and problem resolution.
- Managed use of various types of databases and configured, installed and upgraded new ones.
- Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
Education
High School Diploma -
POLITEKNIK NEGERI SEMARANG
SEMARANG 04.2001 -
Skills
Maintenance Planning
Scheduling Coordination
Customer Service
Problem-Solving
Maintenance Scheduling
Leadership skills
Multitasking
Operational Efficiency
Troubleshooting skills
Customer Relations
Decision-Making
Analytical and Critical Thinking
Effective Communication
Performance Management
Adaptability and Flexibility
Report Preparation
Timeline
Helpdesk and Operation Maintenance Corrdinator
PT. Putra Arga Binangun
05.2014 - Current
Operations Supervisor
PT. AJN Solusindo
01.2011 - 10.2012
NOC Engineer
PT. AJN Solusindo
10.2008 - 01.2011
High School Diploma -
POLITEKNIK NEGERI SEMARANG
04.2001 -
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