Marisa Torres
American Falls
Summary
Detail-oriented Quality Assurance Analyst with strengths in test case design, regression testing, and compliance review. Proven ability to enhance testing strategies through effective collaboration and user feedback analysis.
Overview
10
10
years of professional experience
Work History
Quality Assurance Analyst
Idaho Central Credit Union
Chubbuck
11.2024 - Current
- Developed and implemented comprehensive test plans to ensure application functionality.
- Created and executed test cases to identify defects in system functionality.
- Created and conducted regression testing to ensure software stability after updates.
- Identified and tracked software defects using bug tracking systems. Reported issues in a timely manner with accurate descriptions and steps to reproduce them.
- Developed, documented, and executed manual tests for web-based applications.
- Collaborated with development teams to improve product quality.
- Participated in agile meetings to discuss project progress and issues.
- Assisted in the creation of user acceptance testing criteria.
- Assisted other members of the QA team in identifying areas for improvement in processes and procedures.
- Participated in daily scrum meetings providing status updates on projects assigned.
- Analyzed existing application functionality against customer requirements ensuring compliance.
- Prepared reports detailing overall project progress according to established timelines. As well as documented all phases of test execution including results analysis and defect resolution.
- Worked closely with developers during sprints providing feedback on user stories created.
- Collaborated with developers to diagnose problems and devise solutions.
- Reviewed software release notes prior to production deployment to verify accuracy of changes implemented.
- Led cross-functional team meetings to discuss testing strategies and share insights on quality improvements.
- Coordinated with product management to understand feature requirements and ensure testing coverage.
- Participated in continuous improvement initiatives to enhance product quality and team performance.
- Met project scope and delivery dates by planning optimal testing schedules.
Consumer Loan Underwriter
Idaho Central Credit Union
Chubbuck
02.2021 - 11.2024
- Evaluated consumer loan applications for creditworthiness and risk assessment.
- Approved, denied or counter-offered loan applications based on established criteria while maintaining compliance standards set forth by governing agencies.
- Reviewed financial documents to verify applicant information and eligibility criteria.
- Collaborated with loan officers to clarify loan conditions and necessary documentation.
- Analyzed credit reports to determine applicant repayment capacity and risk levels.
- Ensured compliance with lending regulations and company policies during underwriting process.
- Managed workflow effectively to meet underwriting deadlines and service expectations.
- Assisted in training new underwriters on procedures, policies, and best practices.
- Ensured all documentation is accurate, complete, compliant, verified, and signed off by appropriate personnel prior to closing the file.
- Provided guidance to internal staff on complex underwriting questions or issues related to consumer loans.
- Identified areas for improvement in the underwriting process through data analysis, problem solving, and critical thinking skills.
- Evaluated financial, income and credit documentation to make loan decisions.
- Investigated discrepancies between borrowers' stated incomes versus other sources of verification.
- Communicated effectively with external partners regarding status of underwriting process.
Senior Loan Officer
Idaho Central Credit Union
Chubbuck
05.2018 - 02.2021
- Collaborated with clients to identify financial needs and loan options.
- Provided guidance to customers regarding loan products, eligibility requirements, application processes, documentation requirements.
- Negotiated terms and conditions of loans with clients, including interest rates and repayment plans.
- Presented complex financial concepts in an easy-to-understand manner for customers who have limited understanding of banking terminology.
- Identified cross-sell opportunities with existing customers as well as prospects during client meetings.
- Resolved concerns and answered questions for parties involved with each transaction to promote successful outcomes.
- Collaborated with internal teams such as underwriting, legal, operations and marketing in order to ensure timely completion of loan transactions according to established standards and procedures.
- Maintained strong knowledge base of lending regulations, best practices and industry trends.
Assistant Manager
AT&T Mobility
Pocatello
04.2015 - 05.2018
- Assisted in developing operational strategies to enhance team performance.
- Managed inventory control processes using company-specific inventory management systems.
- Trained new employees on company policies and operational procedures.
- Implemented process improvements to streamline workflow and reduce delays.
- Conducted regular performance reviews to provide feedback and guidance to staff.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Developed a system for tracking inventory and ordering supplies as needed.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Education
Bachelor of Science - Applied Management
Grand Canyon University
Phoenix, AZ08-2023
Skills
- Test case design/creation & development
- Regression testing
- Bug tracking
- Compliance review
- Quality control
- Effective communication
- Attention to detail
- Team collaboration
Affiliations
- Reading
- Being outside
- Spending time with my family
References
References available upon request.
Timeline
Quality Assurance Analyst
Idaho Central Credit Union
11.2024 - Current
Consumer Loan Underwriter
Idaho Central Credit Union
02.2021 - 11.2024
Senior Loan Officer
Idaho Central Credit Union
05.2018 - 02.2021
Assistant Manager
AT&T Mobility
04.2015 - 05.2018
Bachelor of Science - Applied Management
Grand Canyon University
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