NANANG SUDIBYO
Kota Surakarta
Summary
Dynamic and detail-oriented Stateroom Attendant with a proven track record at Celebrity Cruises, excelling in customer service and safety compliance. Recognized for enhancing guest satisfaction through personalized service and efficient room turnovers. Adept at collaborating with teams to uphold high standards, ensuring a welcoming environment for all guests.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Stateroom Attendant
Celebrity Cruises
03.2013 - 12.2016
- Safeguarded passengers' health and well-being by executing sanitation protocols and disinfection procedures in alignment with established guidelines, ensuring a clean and safe environment.
- Preserved guest privacy by strictly adhering to confidentiality protocols regarding personal belongings or sensitive information encountered during room servicing duties.
- Upheld brand reputation through adherence to company standards for appearance, grooming, and uniform maintenance while on duty.
- Ensured safety compliance by adhering to established ship policies and procedures during routine tasks.
- Increased efficiency in room turnovers by effectively managing daily task assignments and time management.
- Promoted a welcoming environment for guests through timely and courteous assistance with their needs.
- Demonstrated versatility in adapting to different cabin layouts, sizes, and guest preferences while maintaining service excellence.
- Collaborated with fellow team members to ensure consistent quality service standards across all staterooms.
- Participated in emergency drills and safety training sessions to ensure readiness in the event of any shipboard incidents.
Assistant Stateroom Attendant
Celebrity Cruises
05.2006 - 11.2012
- Participated in training sessions on new procedures or equipment usage for continuous professional development within the role.
- Enhanced guest satisfaction by providing exceptional stateroom cleaning and maintenance services.
- Provided personalized attention to guests'' requests or special needs, contributing to memorable experiences on board the ship.
- Contributed to the improvement of onboard services by promptly addressing and resolving guest concerns.
- Assisted guests in locating onboard amenities or services by providing accurate directions and relevant information as needed.
- Supported overall ship operations through effective communication with various departments, attending regular staff meetings, and sharing relevant information as needed.
- Maximized guest comfort by replenishing amenities, linens, and other supplies according to established guidelines.
- Assisted with luggage handling during embarkation and disembarkation processes for seamless transitions between ports of call.
Cabin Steward
Premier Cruises
03.2000 - 09.2000
- Provided personalized service to VIP guests, exceeding expectations and fostering repeat business.
- Maintained inventory of cabin supplies and amenities, replenishing items as needed for guest comfort.
- Handled special requests from passengers professionally, demonstrating adaptability and problem-solving skills.
- Supported fellow stewards in times of increased demand or staff shortages, maintaining high-quality service levels under pressure.
- Assisted in conducting safety drills for passengers during embarkation, ensuring all guests understood emergency procedures and felt confident in their safety onboard.
- Ensured timely room turnovers for incoming guests by working efficiently and adhering to tight schedules.
Crew Cleaner
Premier Cruises
12.1998 - 01.2000
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and sanitized bathrooms and other similar areas according to established protocols.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
Education
High School Diploma -
SMAN 4 Surakarta
Surakarta, Indonesia05-1989
Skills
- Customer service expertise
- Workplace safety awareness
- Collaborative mindset
- Initiative-driven mindset
- Proactive approach
- Detail-oriented
- Personal hygiene maintenance
- Polite telephone etiquette
Certification
SCTW 2025
Additional Information
Place of Birth : Sukoharjo
Date of Birth : Sept, 24, 1971
Language : English - Fluent
Spanish - Novice
Languages
English
Upper intermediate (B2)
Spanish
Beginner (A1)
Timeline
Stateroom Attendant
Celebrity Cruises
03.2013 - 12.2016
Assistant Stateroom Attendant
Celebrity Cruises
05.2006 - 11.2012
Cabin Steward
Premier Cruises
03.2000 - 09.2000
Crew Cleaner
Premier Cruises
12.1998 - 01.2000
High School Diploma -
SMAN 4 Surakarta