Nopianto
Manajer Operasional
Batam
Summary
Dynamic operations manager with a proven track record at PT. Bahtera Makmur Wijaya, excelling in team leadership and strategic planning. Enhanced customer satisfaction through effective conflict resolution and staff development, while maximizing performance and efficiency. Skilled in budget control and fluent in Mandarin, fostering strong relationships to drive business success.
Overview
15
15
years of professional experience
3
3
Languages
Work History
Manajer Operasional
PT. Bahtera Makmur Wijaya
06.2019 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
QC Staff Member
PT. Golden Batam Raya
04.2018 - 05.2019
- Enhanced product quality by implementing meticulous inspection procedures and documenting results.
- Supported the establishment of a company-wide culture of quality by actively participating in cross-functional teams and sharing best practices.
- Efficiently resolved internal nonconformances by coordinating corrective action plans with responsible parties across various departments.
- Developed comprehensive training materials for new QC staff members, ensuring a consistent understanding of quality standards and expectations.
Multimedia Journalist
Yayasan Buddha Tzu Chi Kantor Perwakilan Batam
04.2016 - 03.2018
- Edited photos and created graphics for publication.
- Adapted reporting style for multiple formats including print, digital, broadcast, podcasts, or live-streams as needed for maximum impact.
- Pitched stories to editorial staff in content areas of news, sports and entertainment.
- Produced engaging videos that provided viewers with concise summaries or captivating interviews related to the topic at hand.
Engineer Trainee
PT. Indo Penta Batam
07.2015 - 02.2016
- Participated in team meetings, providing valuable input on engineering strategies and offering suggestions for improvement based on knowledge gained during the trainee program.
- Reduced production costs through careful analysis of materials and manufacturing processes, recommending cost-effective alternatives.
- Maintained an organized workspace conducive to effective problem-solving, maximizing productivity during time-sensitive projects or deadlines.
- Assisted engineers with inspections of finished construction.
Purchasing Staff Member
PT. Bahtera Anugerah Mandiri
07.2014 - 06.2015
- Analyzed market trends to identify potential new suppliers, diversifying the company''s supply chain options while maintaining quality standards.
- Managed purchase orders, ensuring accuracy and timely delivery of goods and services.
- Assisted in the development of purchasing policies, contributing to a more efficient procurement process overall.
Multimedia Journalist
Yayasan Buddha Tzu Chi Kantor Perwakilan Batam
05.2013 - 06.2014
- Continuously honed technical skills through regular training sessions and workshops in multimedia journalism techniques.
- Increased social media reach by consistently sharing multimedia stories across various platforms.
- Fact-checked videos and articles before publishing.
- Developed strong professional relationships with sources, fostering trust and credibility within the community.
Sales Executive
Techno Infinity
06.2010 - 04.2013
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
Education
S.SI - Sistem Informasi Manajemen
Universitas Putera Batam
Batam, Indonesia 04.2001 -
Skills
Team leadership
Operations management
Strategic planning
Decision-making
Time management
Staff development
Workforce management
Staff management
Relationship building
Expense tracking
Verbal and written communication
Negotiation
Budget control
Conflict resolution
MS office
Attention to detail
Active listening
Managing operations and efficiency
Fluent mandarin
Native mandarin proficiency
Mandarin pronunciation
Friendly, positive attitude
Computer skills
Microsoft office
Timeline
Manajer Operasional
PT. Bahtera Makmur Wijaya
06.2019 - Current
QC Staff Member
PT. Golden Batam Raya
04.2018 - 05.2019
Multimedia Journalist
Yayasan Buddha Tzu Chi Kantor Perwakilan Batam
04.2016 - 03.2018
Engineer Trainee
PT. Indo Penta Batam
07.2015 - 02.2016
Purchasing Staff Member
PT. Bahtera Anugerah Mandiri
07.2014 - 06.2015
Multimedia Journalist
Yayasan Buddha Tzu Chi Kantor Perwakilan Batam
05.2013 - 06.2014
Sales Executive
Techno Infinity
06.2010 - 04.2013
S.SI - Sistem Informasi Manajemen
Universitas Putera Batam
04.2001 -