Pilemon
Hospitality Service And Cleaning
Surabaya,JI
Summary
Adept at fostering positive customer relationships and executing strategic marketing plans, I can leveraged problem-solving and organizational skills over the time my experience worked to drive genuine service and hospitality . My experience spans quality control to property management, consistently achieving increased satisfaction and efficiency.
Overview
22
22
years of professional experience
4
4
years of post-secondary education
Work History
Admin Staff
Hadi Supermarket and Dept Store
03.2003 - 06.2007
- Established positive relationships with customers and other staff members.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Collaborated with colleagues on various projects, sharing knowledge and expertise while working together towards common objectives.
- Established and maintained strong relationships with colleagues through regular meetings and communication.
Purchasing Staff
Mega Supermarket and Dept Store
07.2007 - 12.2010
- Analyzed market trends to identify potential new suppliers, diversifying the company''s supply chain options while maintaining quality standards.
- Managed purchase orders, ensuring accuracy and timely delivery of goods and services.
- Maintained accurate inventory records to ensure optimal stock levels and prevent production delays.
- Assisted in the development of purchasing policies, contributing to a more efficient procurement process overall.
- Participated in supplier audits to verify compliance with quality standards, leading to increased product reliability.
- Reduced order discrepancies by implementing a thorough invoice verification process before payment approval.
- Reviewed contracts thoroughly before signing off on agreements, mitigating any potential risks associated with terms or conditions outlined therein.
Quality Control of Kopra
CV Sionchemie
01.2011 - 12.2012
- Maintained a clean, organized work environment conducive to efficient operations while adhering to safety regulations.
- Improved product quality by conducting thorough inspections and identifying defects in materials.
- Managed calibration programs for measuring equipment, guaranteeing precise measurement results during inspections.
- Enhanced efficiency of quality control processes through systematic organization and accurate recordkeeping.
- Streamlined communication between departments, resulting in improved issue resolution and faster response times.
Marketing Executive ( for Seasoning Company )
Global International Foods, Inc
01.2013 - 01.2015
- Planned and executed events and marketing programs to increase qualified leads.
- Collaborated closely with sales teams to ensure alignment between promotional activities and revenue goals.
- Analyzed market trends to identify new opportunities for growth, driving the expansion into untapped markets.
- Developed and implemented targeted digital strategy to improve business performance.
- Managed relationships with key industry partners and implemented promotional initiatives to maximize marketing program performance.
Property Agen Housing
Brighton Agency
02.2015 - 12.2015
- Provided excellent customer service to both landlords and tenants, fostering long-lasting professional relationships.
- Participated in ongoing professional development courses to stay current on industry trends and regulations affecting the real estate market.
- Facilitated lease renewals, negotiating rent adjustments based on current market conditions and tenant satisfaction levels.
- Developed strong relationships with local property management companies to expand available housing inventory.
- Evaluated each property''s unique features to determine competitive pricing strategies that maximized revenue while maintaining high occupancy rates.
Marketing Executive ( Pharmacy Ingridients )
Surya Kejayan Jaya Farma, PT
01.2016 - 04.2022
- Planned and executed events and marketing programs to increase qualified leads.
- Collaborated closely with sales teams to ensure alignment between promotional activities and revenue goals.
- Analyzed market trends to identify new opportunities for growth, driving the expansion into untapped markets.
- Developed and implemented targeted digital strategy to improve business performance.
- Managed relationships with key industry partners and implemented promotional initiatives to maximize marketing program performance.
Property Agent ( Sell / Rent Housing )
Independent
05.2022 - Current
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
Education
High School Diploma -
Dharma Mulya High School
Indonesia, Surabaya 06.1996 - 01.2000
Skills
Problem-solving
Customer service and care
Positive attitude
Clear communication
Organizational skills
Service support
Polite communication skills
Marketing management
Event promotion
Sales closing
Timeline
Property Agent ( Sell / Rent Housing )
Independent
05.2022 - Current
Marketing Executive ( Pharmacy Ingridients )
Surya Kejayan Jaya Farma, PT
01.2016 - 04.2022
Property Agen Housing
Brighton Agency
02.2015 - 12.2015
Marketing Executive ( for Seasoning Company )
Global International Foods, Inc
01.2013 - 01.2015
Quality Control of Kopra
CV Sionchemie
01.2011 - 12.2012
Purchasing Staff
Mega Supermarket and Dept Store
07.2007 - 12.2010
Admin Staff
Hadi Supermarket and Dept Store
03.2003 - 06.2007
High School Diploma -
Dharma Mulya High School
06.1996 - 01.2000
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