Sonya Grizzelda
Waitress/host
Denpasar
Summary
Experienced in the roles of Host and Waitress, bringing significant expertise and training in the hospitality and customer service industry. Professional journey includes valuable work experience in Malaysia and America, specifically on a cruise ship. Strong background in providing exceptional service and a passion for creating memorable experiences for customers, well-equipped to contribute to any team in the hospitality sector.
Overview
11
11
years of professional experience
5
5
Certifications
2
2
Languages
Work History
Restaurant Waiter
Holland American Cruise
02.2018 - Current
- Take and deliver accurate, efficient orders according to customer specifications
- Anticipate customers' needs and answer questions about the menu
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
RESTAURANT HOST
Penny Lane
12.2019 - 01.2021
- Greet and acknowledge guests and seat patrons by escorting them to assigned table, or communicate delays and offer additional services such as beverages to keep them occupied while waiting
- Present menus, create personal dining experience, answer questions, and offer information on menu items, beverages, and specials.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Answered customer questions about hours, seating, and menu information.
- Used cash registers and credit card machines to cash out customers.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Communicated effectively with servers and kitchen staff to ensure seamless dining experiences for guests.
RESTAURANT SUPERVISOR
Strawberry Fields Bar
03.2016 - 12.2018
- Setting goals for performance and deadlines in ways that comply with company's plans and vision
- Organizing workflow and ensuring that employees understand their duties or delegated tasks
- Monitoring employee productivity and providing constructive feedback and coaching
RESTAURANT SUPERVISOR
Roa Restaurant
01.2014 - 12.2015
- Oversee all front and back of the house restaurant operations
- Ensure customer satisfaction through promoting excellent service; respond to customer complaints tactfully and professionally
- Maintain quality control for all food served.
- Improved customer satisfaction by ensuring consistent quality of food and service.
Education
High School Diploma -
SMAN 60 JAKARTA
JAKARTA07-2013
Skills
Customer service excellence
Certification
STCW 10
Timeline
RESTAURANT HOST
Penny Lane
12.2019 - 01.2021
Restaurant Waiter
Holland American Cruise
02.2018 - Current
RESTAURANT SUPERVISOR
Strawberry Fields Bar
03.2016 - 12.2018
RESTAURANT SUPERVISOR
Roa Restaurant
01.2014 - 12.2015
High School Diploma -
SMAN 60 JAKARTA
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