Stephanie Hawbaker
Boise
Summary
Driven healthcare professional dedicated to holistic support with background the field. Quick learner dedicated to strengthening expertise through ongoing education, professional development and hands-on experience. Strong critical thinking skills quickly recognizes and executes emergency interventions. Demonstrated success in forging relationships with patients and providing counseling, support and companionship.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Healthcare Specialist
Saint Alphonsus Regional Medical Center
Boise
03.2021 - 03.2026
- Communicate effectively in person, phone, e-mail or system chats.
- Listen to understand what is needed. Assess situation quickly using critical thinking skills and act urgently for patient and clinic.
- Coordinated referrals to healthcare providers to ensure patient care was received urgently or in timely manner.
- Performed administrative duties such as scheduling appointments, verifying insurance, obtaining insurance authorizations and answering phones.
- Reviewed existing policies and procedures related to healthcare operations.
- Provided administrative support to further organizational objectives and patient care goals.
- Participated in quality assurance programs designed to improve clinical outcomes.
- Greeted, guided and offered assistance to patients and visitors.
Patient Service Representative
Valor Health
Emmett
11.2016 - 03.2021
- Facilitated patient check-in and check-out processes efficiently.
- Managed appointment scheduling using electronic health record systems.
- Addressed patient inquiries and resolved concerns promptly.
- Inputted patient demographic data into electronic health record system.
- Ensured all necessary paperwork was completed prior to patient visits.
- Maintained a clean and organized reception area.
- Ran credit card batches and balanced deposits on daily basis.
Education
Associate of Science - Health Information Management
Boise State University
Boise, ID 01.1989 - 05.1992
Skills
- EHR management
- Insurance Verification
- Referral Coordination
- Patient Scheduling
- Detail Oriented
- Microsoft Office
- Microsoft Word
- Excel
Timeline
Healthcare Specialist
Saint Alphonsus Regional Medical Center
03.2021 - 03.2026
Patient Service Representative
Valor Health
11.2016 - 03.2021
Associate of Science - Health Information Management
Boise State University
01.1989 - 05.1992