Gabraella Saber
Boise
Summary
Experienced and compassion-driven Healthcare Resource Specialist with over seven years of experience guiding patients through complex healthcare processes. Recognized for empathetic communication, active listening, and a calm, solutions‑focused approach.
Overview
10
10
years of professional experience
Work History
Healthcare Resource Specialist
Saint Alphonsus Medical Center
Boise
06.2018 - Current
- Trained new hires for a rigorous six‑month training, ensuring colleagues were comfortable and confident in the referral coordinating processes, workflows and EHR systems.
- Connected patients to community programs, social services, Primary Care Providers, and benefits including Medicaid and Medicare, food assistance, and transportation support
- Coordinated care communication with admissions, discharge planners, and clinical teams to ensure timely connections with all physicians and clinical offices involved in patient treatment.
- Scheduled appointments and follow-ups for referred patients efficiently.
- Managed electronic health records (Epic, E-Clinical Works, OnBase, Nextgen, Cerner EHR's) for accurate patient information and chart updates.
- Collaborated with Case Managers to process and track referrals, verify service availability, contributing to faster turnaround times and reducing ER readmissions.
- Review medical charts and extract key clinical information to determine the most appropriate referral destination based on the patient’s diagnosis, insurance requirements, and geographic location.
- Processed insurance authorizations for referrals in EHR to streamline patient care.
- Took inbound and outbound calls regarding the status of patients' referrals, authorizations, and other calls regarding patient care.
- Ensured creation of patient charts by accurately transcribing outbound referrals and faxes.
- Navigated patients through complex and confusing processes by explaining referral steps, addressing questions, and reducing confusion patients may have around insurance requirements.
Environmental Services Housekeeper
Saint Alphonsus Medical Center
Boise
06.2017 - 05.2018
- Maintained cleanliness and sanitation in patient rooms and common areas.
- Maintained Cleanliness of Operating Rooms
- Disposed of hazardous waste according to safety protocols and regulations.
- Followed infection control procedures to ensure a safe environment for patients.
- Assisted with training new staff on cleaning techniques and safety standards.
Lead Housekeeper
Cascadia Pointe
Everett
08.2016 - 03.2017
- Coordinated inventory management of cleaning supplies and equipment for efficiency.
- Monitored inventory levels of linens, towels, toiletries, and other consumables used by housekeepers.
- Practiced safe work habits and wore protective safety equipment.
- Communicated with residents and staff to assess cleaning needs and preferences.
Education
Technical Training - Certified Nursing Assistant
Job Corps
Boise, ID04-2008
High School Diploma -
Central Academy High School
Boise, ID06-2006
Skills
- EHR management
- Team Collaboration
- Relationship building
- Care communication
- Adaptive learning
- Patient advocacy
- Problem solving
- Active listening
- Multitasking
- Willingness to learn
- Professional demeanor
Timeline
Healthcare Resource Specialist
Saint Alphonsus Medical Center
06.2018 - Current
Environmental Services Housekeeper
Saint Alphonsus Medical Center
06.2017 - 05.2018
Lead Housekeeper
Cascadia Pointe
08.2016 - 03.2017
Technical Training - Certified Nursing Assistant
Job Corps
High School Diploma -
Central Academy High School