Digital Technology Development
Tauhid Hidayat
Senior Account Manager
Palembang
Summary
Proven skilled in telecommunications industries, adept at driving significant market expansions and revenue growth for Company. Excelled in fostering robust customer relationships and leading teams to exceed sales targets through strategic planning and strong technical expertise in fiber optic deployment. Demonstrates exceptional negotiation skills and a commitment to customer satisfaction.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Senior Account Manager
PT Fiber Network Indonesia
05.2024 - Current
- Visit customers to assess their product requirements and to gather information on potential sales and business opportunities
- Identify potential sales and business opportunities and prospecting to expand customer base
- Project a uniform organization image to all segment of customers (Government, University and Enterprise)
- Establish and maintain close contact and liaison with key buyers (PIC)
- Build and maintain strong relationship with customers
- Monitor and perform market intelligence and analysis on competitors’ behavior / tactics / strategies / policies / pricing and report details to Management as required
- Leading and support sales team (Account Manager) for follow up the offering services to customers
- Responsible to achieve self target and regional target by supporting sales operation in branch area
- Supporting to analysis and implementation network deployment focusing in customer requirement (network backbone and fiber optic deployment infrastructure) in branch area
- Formulate sales / business plans and strategies for assigned product business, which are customer requirement
- Responsible for making product and sales presentations to customers and most importantly, the pre-presentation discussions
- Recommend and schedule Product / Application Specialist and Customer Support Engineer interfacing with the customer to achieve customer satisfaction
Senior Account Manager (Pro-Hire)
PT Indosat Ooredoo Hutchison (IOH B2B)
03.2018 - 04.2024
- Visit customers to assess their product requirements and to gather information on potential sales and business opportunities (product services : Internet, Connectivity, ICT Services and IoT Solutions)
- Identify potential sales and business opportunities and prospecting to expand customer base
- Project a uniform organization image to all segment of customers (Government, University, Big Enterprise and ISP Company)
- Responsible to achieve self target that has been projected by company
- Increased revenue for the company through strategic upselling and cross-selling initiatives.
- Establish and maintain close contact and liaison with key buyers (PIC)
- Build and maintain strong relationship with customers
- Monitor and perform market intelligence and analysis on competitors’ behavior / tactics / strategies / policies / pricing and report details to Management as required
- Formulate sales / business plans and strategies for assigned product business, which are consistent with company’s objectives
- Excel in exceeding assigned order targets for the year, reviewing and monitoring sales / business plans and targets with Management as required
- Responsible for making product and sales presentations to customers and most importantly, the pre-presentation discussions
- Responsible for preparing and compiling sales quotations, appropriate lobbying during pre-tender and tender valuation, and takes leadership in contracts negotiation with customers until contracts are concluded
- Recommend and schedule Product / Application Specialist and Customer Support Engineer interfacing with the customer to achieve customer satisfaction
- Work closely with Aftermarket Sales & Service Operation team(s) on installation and commissioning of equipment
- Work closely with Sales Order Management team(s) to ensure prompt and smooth order fulfillment
- Ensure all the above are carried out in accordance to Indosat Ooredoo Hutchison’s policies, procedures and relevant legislation
Provisioning and Maintenance
PT Indosat Mega Media
03.2016 - 02.2018
- Network design and solution for activation new customer that using the internet service and infrastructure.
- Activation new customer services
- Commissioning services with partners (vendors) for activation the new customer and existing customer
- Maintain the existing customer in technical side
- Network analytic for troubleshooting and maintain the product services
- Managed maintenance teams to ensure timely completion of projects and minimized downtime.
- Led troubleshooting efforts during unplanned outages, coordinating with internal teams and external partners as needed to expedite resolution timeframes.
- Conducted regular audits of safety procedures, mitigating potential hazards in the workplace environment.
- Collaborated with cross-functional teams to improve overall process efficiency and reduce operating costs.
Education
Bachelor of Science - Computer And Information Systems
STMIK Dharma Wacana Metro
Metro, Lampung, Indonesia 04.2001 -
Vocational High School - Computer System Networking And Telecommunication
SMK Negeri 3 Metro
Metro, Lampung, Indonesia 04.2001 -
Skills
- Strong technical skills in radio frequency, wireless communication, fiber optic deployment and operations, network operations (TCP/IP), ICT services, IoT development and high-speed digital development
- Strong business development and marketing acumen with sound ability to conduct market scanning of products and services by competitors
- Proficient in Microsoft Office Suite ie Word, PowerPoint, Excel, Outlook
- Strong customer focus
- Sales and results driven, self-motivated and committed
- Strong presentation and negotiation skills
- Resourceful, pro-active and independent
- Able to building strong relation between technical operation team and sales team
- Able to leading the team for focus and achieving target vision of company
- Able to work with people of different levels to address issues and to attain amicable solutions
- Good interpersonal, communication skills (oral and written) and relationship management skills
- Able to travel frequently within Indonesia and occasionally, overseas
Interests
Timeline
Senior Account Manager
PT Fiber Network Indonesia
05.2024 - Current
Senior Account Manager (Pro-Hire)
PT Indosat Ooredoo Hutchison (IOH B2B)
03.2018 - 04.2024
Provisioning and Maintenance
PT Indosat Mega Media
03.2016 - 02.2018
Bachelor of Science - Computer And Information Systems
STMIK Dharma Wacana Metro
04.2001 -
Vocational High School - Computer System Networking And Telecommunication
SMK Negeri 3 Metro
04.2001 -
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