Biograpghy, Travelling
TEGUH WIBOWO
DKI JAKARTA
Summary
Dynamic Senior Operational Manager with a proven track record at AHASS HONDA CEMERLANG, excelling in operations management and team leadership. Spearheaded innovative programs, enhancing employee loyalty and reducing turnover, while boosting revenue through strategic business initiatives. Skilled in customer service management and problem-solving, adept at fostering teamwork and collaboration to achieve organizational goals.
Overview
13
13
years of professional experience
3
3
Languages
Work History
Senior Operational Manager
AHASS HONDA CEMERLANG
09.2012 - Current
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Raised property accuracy and accountability by creating new automated tracking method.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Marketing Support Officer
SUNGAI BUDI GROUP
08.2011 - 07.2012
- Planned and executed internal and external marketing events.
- Boosted brand awareness by developing and executing targeted marketing campaigns.
- Optimized digital advertising campaigns by monitoring key metrics and adjusting targeting parameters accordingly.
- Streamlined email marketing efforts, leading to improved open and click-through rates.
- Coordinated event planning and logistics, ensuring successful promotional events that generated new business opportunities.
- Analyzed market trends to inform strategic decision-making and product positioning efforts.
- Supported trade show participation by designing eye-catching booth displays that attracted attendees from various industries.
- Supported sales team by creating persuasive marketing materials, resulting in increased leads and revenue.
- Collaborated with cross-functional teams on integrated marketing projects, fostering a cohesive company message across all channels.
- Developed comprehensive go-to-market plans for new product launches, ensuring timely and effective execution.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
Education
Bachelor of Science - INTERNATIONAL BUSINESS
GS FAME Institute of Business
Jakarta, Indonesia 04.2001 -
Skills
Teamwork
Teamwork and collaboration
Customer service
Problem-solving
Team leadership
Multitasking
Operations management
Customer service management
Time management abilities
Team collaboration
Active listening
Performance management
Interests
Hobbies
I use my spare time or free time to do an activity like Workout in the gym or go swimming.
Timeline
Senior Operational Manager
AHASS HONDA CEMERLANG
09.2012 - Current
Marketing Support Officer
SUNGAI BUDI GROUP
08.2011 - 07.2012
Bachelor of Science - INTERNATIONAL BUSINESS
GS FAME Institute of Business
04.2001 -
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