Theresia Saija
Relationship Manager
Bogor, Indonesia
Summary
I am an eloquent, assertive person who enjoys challenges and working under pressure. I currently work as Relationship Manager in PT Bank Rakyat Indonesia. In past 5 years, working in customer-oriented fields made me have good communication skills, adapt easily, have high empathy, patient, excellent in products knowledge, always in a good vibes, think quick and effectively in any situation.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Relationship Manager Funding & Transaction
PT Bank Rakyat Indonesia
Bogor, Jawa Barat
07.2025 - Current
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Participated in staff meetings to discuss innovative strategies to improve services.
Quality Assurance
Halo BCA (PT Transcosmos Indonesia)
South Tangerang, Banten
01.2025 - 07.2025
- Ensuring Compliance with Procedures
- Make sure all operational activities at branches or units follow the Standard Operating Procedures (SOP) established by the bank
- Conduct internal audits on work processes
- Monitoring and Evaluating Performance
- Oversee and evaluate the quality of customer service
- Prepare evaluation reports and provide improvement recommendations
- Improving Service Quality
- Help develop and implement initiatives to enhance the quality of service and operations
Customer Service
PT Bank Central Asia
South Tangerang, Banten
01.2021 - 01.2025
- Verify customers identity for online account opening process through live video calls online
- Ensure that all the information provided by the customer is accurate and complete, including checking the authenticity of uploaded documents and performing identify verification when necessary
- Use BDS Web, CRM and Chain as an internal operating system to operate all of the account opening process
- Assist customers who encounter technical issues while completing the online account application, such as difficulties with the mobile app
- Escalate to the supervisor if there are issues that are difficult to resolve and require approval from a higher level
- Cross-selling: promote BCA’s products and services based on the customer’s needs (EDC and QRIS)
Education
Bachelor - Economic, Accounting
10.2020
GPA: 3,07
Skills
Good Interpersonal communication skills
Customer service oriented
Ability to provide a positive customer experience in a fast-paced
Target oriented
Ability to assist customers in a digital environment
Timeline
Relationship Manager Funding & Transaction - PT Bank Rakyat Indonesia
07.2025 - Current
Quality Assurance - Halo BCA (PT Transcosmos Indonesia)
01.2025 - 07.2025
Customer Service - PT Bank Central Asia
01.2021 - 01.2025
Gunadarma University - Bachelor, Economic, Accounting