Waki'ah

Merchandiser, E-commerce and Marketplace Task

• Build Shopee and Tokopedia account and develop it to be potential source income. In 2021, merchandise performance contributes up to 140 million rupiah of total income digital marketing channels per year.
• Run, monitor, evaluate and analysis data of marketplace ads. In 2021, ROAS for marketplace ads is about 1.35 and marketplace ads contribute up to 10% in merchandise performance income.
• Arrange monthly marketplace promotion strategy for social media content (Instagram) and marketplace promotion tools. Create strategy to optimize selling with narration of donation, not only for selling the product, but also awaken audience awareness of children campaign. In 2021, organic performance contributes 42,78% of merchandise income.
• Create monthly report of each marketplace. Familiar with data insight of marketplace (ads, product, audience, trend product). Familiar with other tools in marketplace (promotion tools, managing products, managing store, etc).
• Engage with KOL (Influencer) for brand awareness, boost traffic and increase selling.
• Maintain 5 star review from hundred transactions from each marketplace, increase customer satisfaction by resolving issues.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Arrange product development by finding vendor for new product production. Familiar with procurement process, finding and deciding the best vendor, do quality control for the material and find the best quality result.
• Create product branding by arrange mood board of photo product, video launching, and similar visual content of product.
• Exceeded goals through effective task prioritization and great work ethic.
• Collaborated with team members to achieve target results.
• Created plans and communicated deadlines to complete projects on time.
• Received and processed stock into inventory management system.
• Able to self-identified issues, analyzed information and provided solutions to problems.

Administrative Assistant Task

• Provide consolidation report of team for weekly and monthly report. Up to date data helps team to decide optimization strategy to reach target per month.
• Maintain engagement with external partners/brands, known how to adjustment legal contract of partnership.
• Familiar to create Term of Reference, or similar document for team needed.
• Organize database of any kind of report in one system such as one drive, Sharepoints or similar software.
• Assist finance administrative task
• Improved operations through consistent hard work and dedication.
• Proved successful working within tight deadlines and fast-paced atmosphere.

Other Marketing Experience

• Pioneer in converting potential audience by WhatsApp Business in fundraising department of Save the Children Indonesia. Successfully create winning strategy (include concept of visual content and copy writing) to convert potential donor via WhatsApp. Familiar with any tools of WhatsApp Business
• In 2019-2020, WhatsApp Business engagement contributes up to 10% of digital marketing income per a month.

• Research theme: alternative model of international cooperation between universities in ASEAN in frame ASEAN socio-cultural community. Output of research:
• Summarized search results by preparing written reports, graphs, fact sheets and tables.
• Joined and active participate as presenter in National Research Forum.
• Joined in-depth interviews with research subjects and compiled data and analyses into reports for review by group leader.
• Maintained excellent attendance record, consistently arriving to work on time.
• Prepared variety of different written communications, reports and documents.
• Took active role in departmental meetings, engaging with all parties and transcribing detailed notes of plans, decisions and options discussed.
• Collected and recorded data at various field sites for later assessment and data analysis.

Publications/outputs:

• "Questioning the Regional Integration of Higher Education in ASEAN: Equality for All?" Published on February 2019 for Journal in ASEAN Studies (JAS).
• "Global development and universities’ involvement: assessment on partners’ institutional capacity on community engagement programs" Published on November 2018 for Journal of Physics Conference Series.
• "Universities in Global Development Framework: Optimization of Community Engagement for Youth Capacity Building" Published on December 2017 for 2nd International Conference on Social and Political Development (ICOSOP 2017).

• Reported back to instructor to receive day-to-day tasks and responsibilities. In line with the policy for the protection of Indonesian citizens in overseas, Government of Indonesia release Kartu Masyarakat Indonesia di Luar Negeri (KMILN). I got job desk to to input Indonesian citizens data in KMILN application system on time and achieve target per day. Be an administrator by responding any complain/question email about KMILN sign up process.
• Provided clerical support, addressing routine and special requirements.
• Helped with administrative support by managing incoming calls, coordinating files and sorting mail.
• Answered and transferred incoming telephone calls, taking messages for various staff members.
• Sorted, organized and maintained files.
• Interacted with stakeholders by phone, email or in-person to provide information.
• Collaborated with team to optimize workflow and achieve objectives.