Hi, I’m
Yanti Maryani
Network Governance And Compliance
Bekasi
Summary
I am a bachelor from Universitas Gunadarma in Indonesia and have experienced Professional in Telecommunication Industry with more than 15 years' experience in Company Customer Handling,Secretarial, Administration, Customer Database, Governance and Compliance. Skilled in managing statutory records, minute-taking while ensuring regulation compliance. Strong grasp of corporate governance principles, adept at supporting board decision-making and fostering communication. Recognised for attention to detail, good communication skills, trustworthy, reliable, flexibility and adaptability.
I am a highly-motivated individual with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills
Overview
16
years of professional experience
8
years of post-secondary education
1
Language
Work History
PT. Smartfren Telecom TbkBumi Serpong Damai, South Tangerang, Indonesia
Network Governance and Compliance
11.2019 - 03.2024
Job overview
- Create and govern network Standard Operation Process and inline with other stakeholders company standard business process, policies, procedures or guidances, and monitored changes in regulations to ensure proactive updates
- Monitored changes in regulations to ensure proactive updates were made within company policies or procedures
- Defined and developed policies and procedures for consumer reporting and privacy practices.
- Govern end to end process to discover area that needs improvement and manifest into company guidance.
- Enhanced compliance programs for better adherence to regulations, updating policies, and providing training.
- Perform end to end audit on RAN, transport and core network as per standard, design, and best optimize in Smartfren LTE & IMS network Implemented according to specified standard, including company's network policy and procedures, or other regulations, whenever applicable.
- Reviewed audit reports for accuracy, consistency, and quality before submission to management.
- Ensured timely completion of audit projects through effective planning, resource allocation, and monitoring progress.
- Prepared and presented comprehensive reports to upper management and audit team, covering issues and recommendations.
- Collaborated with contract team to review client contracts and facilitate personnel compliance training.
- Implemented robust internal controls, reducing occurrence of financial discrepancies and errors.
- Follow-up audit recommendations and practical improvements implemented in system
PT. Smartfren Telecom, TbkBumi Serpong Damai, South Tangerang, Indonesia
Network Database and Resource Management
03.2016 - 11.2019
Job overview
- Audit and manage database for configuration of Network Element Data Core (IP Backbone Router and Switch) and Internet Gateway Module (IGW Router, IGM Switch, Infoblox DNS, CGNAT router, CGNAT Logging, Firewall DMZ, Firewall Roaming)
- Single point of contact for all database information related to live network elements
- Control unauthorized changes.
- Track and maintain network resources
- Create topology design of IP Backbone and Internet Gateway Module NE for all regional.
- Maximized network stability by performing routine maintenance tasks such as patching, updates, and backups for software version according to software roadmap and established schedules and timeline from vendors.
PT. Smartfren Telecom, TbkBumi Serpong Damai, South Tangerang, Indonesia
Network Operation Center Support Officer
11.2012 - 04.2015
Job overview
- Assist division head as requested
- Responsible for providing secretarial, clerical and administrative support
- Maintain general filling system and filling all correspondence
- Maintain adequate inventory of office suppliers (Stationery, ATK, Paper, etc.)
- Maintain asset inventory of office (HRGA Pool, IT Pool, testing call equipment, etc.)
- Maintain databases 70 employees (keeping record of NOC member staff)
- Organize and coordinate travel arrangement. In charge on office expense, hotel reservation, ticket booking, extension of visa, passport, resident permit as request.
- Collect shift allowance and overtime form for all surveillance (with total 35 employees) and align with actual absent, cross check recapitulation payment for Shift Allowance and Overtime from HR and routing approval until division head.
- Submitted night shift schedule to HR-GA for request logistic to surveillances and arranges its every day
- Responsibility for Smartfren and Competitor MDN Operation and Testing Number with record, maintain and tracing numbers
- Check TT (Trouble Ticket) either from network itself, Third Party and vendor and close TT if problem has solved.
- Query and release weekly BTS quarantine status report to Shift Manager.
- Check visibility BTS Samsung : Check BTS already active/ UP, has been integrated and no alarm
- Check visibility Power of BTS Samsung : Check Power of BTS Samsung has been in accordance with predetermined default value and no alarm.
- Check visibility Transmission of BTS Samsung : Check check transmission links between base stations already connected and naming of BTSs are in accordance with provisions of
- Check visibility Core Samsung : Check visibility for DCN, MSS/MGW
PT. Smartfren Telecom, TbkBumi Serpong Damai, South Tangerang, Indonesia
Network Complain Handling
11.2010 - 11.2012
Job overview
- Enhanced team collaboration through clear communication and coordination in handling tasks.
- Coordinated cross-functional teams for seamless execution of complex handling projects, resulting in successful completion within deadline constraints.
- Perform Trouble Tickets (Customer/ Subscriber Complaints) from Fulfillment Team and crosscheck if any problem in network side like coverage and any outage regarding subscriber complaint.
- Escalation to PIC related if needed it (ex: coverage case)
PT. Smart TelecomJakarta, Indonesia
Network Operation Center - Voice Core Surveillance
09.2010 - 10.2010
Job overview
- Increased uptime and reliability by proactively monitoring network systems and devices.
- Enhanced network performance by troubleshooting and resolving technical issues promptly.
- Collaborated with engineering teams to troubleshoot complex issues, often leading to long-term solutions that benefited entire organization.
- Minimized downtime through rapid diagnosis and repair of hardware and software failures.
- Streamlined communication between departments by creating detailed incident reports for swift resolution.
- Assessed and responded to network system alerts, prioritizing serious faults to rapidly address downtimes.
- Monitoring SMS (Short Message Service) traffic for SMS MO (Mobile Originated) / Outgoing SMS and SMS MT (Mobile Terminated) / Incoming SMS and tracing for validation.
- Escalated to respective PIC (TAC/ L-2) if there is problem.
PT. Smart TelecomJakarta, Indonesia
Network Operation Center - Data Core Surveillance
07.2010 - 08.2010
Job overview
- Increased uptime and reliability by proactively monitoring network systems and devices.
- Enhanced network performance by troubleshooting and resolving technical issues promptly.
- Collaborated with engineering teams to troubleshoot complex issues, often leading to long-term solutions that benefited entire organization.
- Minimized downtime through rapid diagnosis and repair of hardware and software failures.
- Streamlined communication between departments by creating detailed incident reports for swift resolution.
- Assessed and responded to network system alerts, prioritizing serious faults to rapidly address downtimes.
- Monitoring Data and VoIP Traffic, monitoring network element like MPLS, AAA, DNS and Dialogic for monitoring VoIP.
- Escalated to respective PIC (TAC/ L-2) if there is problem
PT. Smart TelecomJakarta, Indonesia
Customer Care - Data Fulfillment
06.2008 - 06.2010
Job overview
- Worked closely with other departments to resolve complex issues, ensuring seamless coordination between teams for efficient problem-solving.
- Streamlined communication processes for improved efficiency in handling customer requests and concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
- Managed timely and effective replacement of damaged or missing products.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Handle and resolve subscriber complaints from call center.
- Escalation to Key Supplier IT, NOC, etc.) if needed to solve customer problem.
- Follow up with call back and visit to customer if there is hard complaint
Education
Indonesia University, Depok, Indonesia
Some College (No Degree) from Cisco Certified Network Associate (CCNA)
07.2007 - 07.2008
University Overview
- Network Fundamental
- Routing Protocols and Concepts
- LAN Switching and Wireless
- Accessing the WAN
Gunadarma University, Depok, West Java, Indonesia
Bachelor of Applied Science in Information Technology from Information System
01.2000 - 01.2004
SMU Negeri 36, Jakarta, Indonesia
High School Diploma
07.1997 - 06.2000
Skills
Database Maintenance
undefinedTimeline
Network Governance and Compliance
PT. Smartfren Telecom Tbk
11.2019 - 03.2024
Network Database and Resource Management
PT. Smartfren Telecom, Tbk
03.2016 - 11.2019
Network Operation Center Support Officer
PT. Smartfren Telecom, Tbk
11.2012 - 04.2015
Network Complain Handling
PT. Smartfren Telecom, Tbk
11.2010 - 11.2012
Network Operation Center - Voice Core Surveillance
PT. Smart Telecom
09.2010 - 10.2010
Network Operation Center - Data Core Surveillance
PT. Smart Telecom
07.2010 - 08.2010
Customer Care - Data Fulfillment
PT. Smart Telecom
06.2008 - 06.2010
Indonesia University
Some College (No Degree) from Cisco Certified Network Associate (CCNA)
07.2007 - 07.2008
Gunadarma University
Bachelor of Applied Science in Information Technology from Information System
01.2000 - 01.2004
SMU Negeri 36
High School Diploma
07.1997 - 06.2000
Hobbies
- Singing
- Playing Keyboard Instrumental
- Listen music
Hobbies
- Singing
- Playing Keyboard Instrumental
- Listen music
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