Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
ZAINAL ARIFIN SINAGA ZAS

ZAINAL ARIFIN SINAGA ZAS

BUSINESS MAN
Bogor,JB

Summary

Dynamic leader with extensive experience in organizational leadership and operations oversight at PT KARYA DHARMA PERTIWI. Proven track record in business planning and negotiation, driving significant improvements in operational efficiency. Adept at fostering team collaboration and achieving strategic goals, ensuring sustained growth and success.

Overview

31
31
years of professional experience
4
4
Certifications

Work History

President Director

PT KARYA DHARMA PERTIWI
Bogor, JB
05.2025 - Current
  • Managed crisis situations effectively while minimizing disruption to daily operations.
  • Increased customer satisfaction through continuous improvement initiatives and excellent customer service.

Head of Operations

PT.DARYA VARIA LABORATORIA
Jakarta, Jakarta
01.2019 - 05.2024
  • Collaborated with executive leadership on strategic planning initiatives to drive business growth.
  • Developed comprehensive training programs for staff, enhancing team performance and skill sets.

General Sales Manager

PT Darya Varia Laboratoria
Jakarta, Jakarta
01.2014 - 12.2018
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.

Operations Manager

PT.MEDIFARMA LAB INC /PT DARYA VARIA LABORATORIES
Medan,Jakarta
01.2003 - 12.2014
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Increased profit by streamlining operations.

Area Manager

PT.MEDIFARMA LAB INC
Bandung, Riau
07.1998 - 12.2002
  • Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.

Processional Service Representative (PSR)

PT MEDIFARMA LAB INC
Jkarta, Bogor, Mlang ,surabaya, Indonesia
10.1994 - 07.1998
  • Maintained productivity and quality standards at all times.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Participated in ongoing training programs to stay abreast of industry trends, emerging technologies, and best practices within the field of customer service.

Education

Bachelor of Science - Industrial Engineering

Institute Science Technology TD Pardede
Medan Sumatera Utara , Indonesia
04.2001 -

Skills

Organizational leadership

Operations oversight

Negotiation

Business planning

Strategic visioning

Certification

TRAINER FOR TRAINOR

Timeline

President Director

PT KARYA DHARMA PERTIWI
05.2025 - Current

Head of Operations

PT.DARYA VARIA LABORATORIA
01.2019 - 05.2024

General Sales Manager

PT Darya Varia Laboratoria
01.2014 - 12.2018

Operations Manager

PT.MEDIFARMA LAB INC /PT DARYA VARIA LABORATORIES
01.2003 - 12.2014

Bachelor of Science - Industrial Engineering

Institute Science Technology TD Pardede
04.2001 -

Area Manager

PT.MEDIFARMA LAB INC
07.1998 - 12.2002

Processional Service Representative (PSR)

PT MEDIFARMA LAB INC
10.1994 - 07.1998

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ZAINAL ARIFIN SINAGA ZASBUSINESS MAN