Alfah Kholifah Subekti

a. Assist in the end-to-end recruitment process, including job posting, screening candidates, and scheduling interviews.

b. Handle employee inquiries related to HR policies, benefits, and company regulations.

c. Support payroll preparation by collecting attendance and leave records.

d. Assist in managing employee benefits, such as insurance, BPJS, and other allowances.

e. Ensure the office environment is well-maintained, including cleanliness and safety.

f. Coordinate with vendors and service providers for office supplies, maintenance, and repair services.

g. Manage office assets, inventory, and procurement processes.

h. Responsible for collecting, verifying, and organizing receipts for all company-related expenditures.

i. Handle travel bookings, hotel reservations, and transportation for employees.

j. Monthly Tax & Financial Reporting

• Ensure accurate calculation and reporting of employee tax (PPh 21), withholding tax (PPh 23/26), and land & building tax

k. Payroll & Employee Benefits Management

• Responsible for salary and bonus calculations, including regular payroll, annual salary adjustments, and bonus payments.

• Processed customer transactions promptly, minimizing wait times.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
• Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
• Improved customer satisfaction by providing efficient and accurate transaction processing.
• Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.

• Answered incoming calls, directing clients to individuals addressing specific needs.
• Handled complaints and questions, and re-directed calls to other team members.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
• Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
• Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.