Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Ahmad Zulfikar

Ahmad Zulfikar

Associate Product Manager
Jakarta

Summary

Experienced IT professional with over 16 years of experience in the IT field related to software development. Starting as a programmer, systems analyst, business analyst and project manager. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

19
19
years of professional experience
14
14
years of post-secondary education
2
2
Languages

Work History

Associate Product Manager

PT. Berlian Sistem Informasi (Mitsubishi Group)
01.2022 - Current
  • Liaised with clients to better understand business needs and current market landscape.
  • Analyzed metrics to measure product performance.
  • Developed product documentation to communicate upcoming features and products to internal teams.
  • Consulted with product development teams to enhance products based on customer interest data.
  • Worked in product pod environment consisting of product developers, design teams, software personnel and quality assurance testers.

Project Implementation Team Lead

PT. Berlian System Informasi
05.2018 - 12.2021
  • Organized project implementation resources and leveraged expertise to assist organizational rollout.
  • Evaluated and defined internal and customer needs, implementing processes to address requirements.
  • Documented specialized data and requirements to address business demands.
  • Led custom product training and deployment to meet organizational goals.


Project :

Dealer Management System
Dealer Management System is business management software designed specifically for automotive dealership
It delivers extensive functionalities that cover the end-to-end dealers’ operations from vehicle sales to workshop activities
Developed based on Microsoft Dynamics CRM, the system adopts the flexibility and ease of use of Microsoft technology with advanced workflow and powerful reporting capabilities

Project Manager

Walden Global Services
08.2017 - 04.2018
  • Lead team more than 10 people consist of designer, programmer, QA, System and Infrastructure team
  • Facilitated communication between internal personnel and vendors for project cohesion.
  • Manage relationship with customer during project
  • Manage timeline and project deliverable
  • Participate in testing for all product before Go Live phase
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Communicated project plans and progress to key stakeholders and project contributors.


Project :

Hoobex (Telco Company Experience Hub)
Hoobex is an application that connects several music and movie content providers

  • At Hoobex, the user gets the latest song / movie updates, most popular from each content provider
  • Users can search their favorite songs with song recognition feature
  • Users can also get the nearest wifi ID info from their location to enjoy Free Wifi from Telkom Seamless Wifi ID
  • This application a lot of integration to the partner system, among others: content provider music, content provider movie, content provider news, telkom Wifi ID, Payment gateway

IT Business Consultant

Ahmad Zulfikar
06.2012 - 01.2017
  • Gather and discuss with clients about their requirements for new applications
  • Communicate with and meet with clients when needed
  • Plan, organize and manage business projects for clients
  • Participate in testing for applications developed before the Go Live phase


Projects:

PT. Hidrolab Naval

  • Create mock up application for monitoring unmanned submarine developed by Hidrolab Naval
  • The application will receive raw data from sensor placed in unmanned submarine and process the data
  • Final data will show in dashboard monitoring

BMT Bintaro (www.angsuransyari.com)

angsuransyari.com is a web application created to display houses or vehicles that are sold in cash or installments

  • Purchasing in installments is applied in accordance with Islamic law
  • Users can also simulate loan calculations according to their ability to pay

Cheria Travel Bogor (www.cheria.bogor.com)

www.cheria.bogor.com is a web application that displays information about travel packages both Umrah and other world tours

  • In addition to travel information, this website also provides services for guests to register packages online
  • This registration data will then be followed up by the admin

PT Omega Taiyo Teknologi

(www.ott.co.id) ott.co.id is a web application built for the Omega Taiyo Technology company that displays its CNC machine products

  • This website contains a complete product catalog with detailed specifications
  • The web also performed optimization of the meta-tags and images that are displayed

UD. Karya Usaha Risha (Material Store Sales System)

  • We built a material shop sales system
  • Scope developed include: Purchasing goods to suppliers, recording debt and payment installments, selling to consumers both in cash and receivables
  • Recording of payment receivables and due date
  • Inventory of goods that can be recorded in multilevel units
  • Automatic conversion between units in one product
  • The system is also connected to the cash register machine

PT. Primagama International

  • We developed the School Management System for the play group level
  • The scope of application starts from registration of new students, tuition fee structure, class division, fingerprint attendance, SMS blast upon arrival and return of students, accounting module

IT Business Relationship Manager

PT. Bank Danamon Indonesia
09.2010 - 05.2012
  • Act as IT Business Partners for business leader and review any new requests in Customer
  • Acquisition System for House Loan, Auto Loan and Credit Card
  • Manage overall end to end development process to ensure application development requests are delivered within the agreed timeline
  • Supervise vendors in doing the project development
  • Participate in testing before Go Live phase


Product:

Danamon Customer Acquisition System

  • Customer Acquisition System (CAS) is a comprehensive loan origination software which controls and automates various business processes/activities performed in processing of a loan or credit card application for advanced risk management and business process optimization
  • The improvement made by refined the workflow and also updating the implementation of rules and policy engine.

IT Assistant Manager

PT. Bank CIMB Niaga
01.2004 - 08.2010

Gather and analyze with internal clients about their project requirements and document them

  • Create test scripts and test them in a comprehensive module and integration
  • Carrying out a User Acceptance Test (UAT)
  • Create user manual of system
  • Bridging if there are requests for changes from the client to the developer
  • Present the finished project to the client

Projects:

SLA Reporting

  • Application used by Bank Control Unit to monitor Service Level Agreement in various task including
  • Front Office and Back Office services
  • The summary report can be view as bank nationwide, regions and branches
  • Application can work offline and can synchronize the data when network available

Collection system Data mapping and migration

  • Migrating data from Collection System used by Bank CIMB Niaga using MS SQL Server 2005 to Collection system used by Lippo Bank using Oracle 10.g Database during merger process between Bank CIMB Niaga and Lippo Bank
  • Technology : MS SQL Server Integration Services

Branch Delivery System Upgrade

  • Conversing data during upgrade Bank Niaga Branch Delivery system Mosaic for branches in Jakarta, West Java, Central Java, East Java, North Sumatra, North Sulawesi.

Desktop Developer

Setya Jaya Mobilindo
01.2004 - 11.2004
  • Build Code for desktop application
  • Provide testing and documentation.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

Desktop Developer

PT. Zellindo
01.2002 - 11.2002
  • Build Code for desktop application
  • Provide testing and documentation.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

Education

Bachelor’s degree - Informatics Engineering

Indonesian Institute of Technology (ITI)
01.2001 - 01.2003

Associate degree - Informatics Engineering

Bandung Institute of Technology (ITB)
08.1999 - 07.2011

Skills

    Microsoft Office (Word, Excel, Power Point)

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Accomplishments

  • Implemented Dealer Management System over 300 branch nation wide.
  • Collaborated with team of 11 in the development of Hoobex Entertainment Project.
  • Designed and launched the CAS Improvement Project, resulting in a 30% increase in SLA Credit Review process.

Timeline

Associate Product Manager

PT. Berlian Sistem Informasi (Mitsubishi Group)
01.2022 - Current

Project Implementation Team Lead

PT. Berlian System Informasi
05.2018 - 12.2021

Project Manager

Walden Global Services
08.2017 - 04.2018

IT Business Consultant

Ahmad Zulfikar
06.2012 - 01.2017

IT Business Relationship Manager

PT. Bank Danamon Indonesia
09.2010 - 05.2012

IT Assistant Manager

PT. Bank CIMB Niaga
01.2004 - 08.2010

Desktop Developer

Setya Jaya Mobilindo
01.2004 - 11.2004

Desktop Developer

PT. Zellindo
01.2002 - 11.2002

Bachelor’s degree - Informatics Engineering

Indonesian Institute of Technology (ITI)
01.2001 - 01.2003

Associate degree - Informatics Engineering

Bandung Institute of Technology (ITB)
08.1999 - 07.2011
Ahmad ZulfikarAssociate Product Manager