Fahru Reza

Leader Support Engineer with superior problem-solving and critical thinking skills, as well as meticulous attention to detail and methodical nature. Skilled in tackling problems in unique ways to develop innovative solutions. Consistently recognized by superiors and peers for knowledge and expertise. Experienced Support Engineer familiar with user support and root cause analysis. Advanced knowledge of operations and dedication to see issues through to end. Works well in remote and desk-side environments. Competent well-versed in assisting users with diverse computer system, mobile device and peripheral equipment problems. Familiar with security standards and usability optimization. Effectively operates autonomously to troubleshoot and fix concerns. Skilled Support Engineer successful at using judgment and advanced technical acumen to make positive impact on Forward-thinking and resourceful professional with diligent mindset

• Ikatan Remaja Muhammadiyah Cabang
• Ikatan Remaja Muhammadiyah Ranting

• Date of Birth: 01/13/83
• Marital Status: Married

• Supervise, Manage IT Helpdesk and Service Desk Team and Evaluate Performance
• Laptop, Desktop, MFP Printer, CCTV and IT Peripheral Troubleshooting, Software and Manage for Active Directory Server
• IT Administration, Asset, Supplier and IT Procurement
• IT System Engineer I - Network & Communication
• Laptop, Desktop, MFP Printer, Desk Phone, IT Peripheral Troubleshooting, Software and Manage for Active Directory Server, SCCM Client, Antivirus, Mobile Device (Intune Company Portal) Problem
• Prepare all IT peripheral for new employee (Laptop Deployment, ensure all application, antivirus, SCCM agent already run properly and updated, asset movement, and brief new employee), Manage for IT Clearance once user resign
• Meeting Room Preparation and troubleshooting (Projector, Audio/Video Conference call device and familiar with Skype device such Jabra, Plantronics, and Polycom
• Monitoring and following IT Compliance Standard (Update software, antivirus, IT Security compliance, Asset and documentation)
• IT Troubleshooting for Server, Desktop, Laptop, Printer, Software and Database
• Ensure customer service is timely and accurate in a daily basis, Ensure all IT Device and System can run properly, Contribute to improving customer support by actively responding to queries, handling complaint and minimalize down time, establish best practice through the entire technical support process, Develop daily weekly and monthly productivity report and provide customer feedback