Dylan Freeman
rexburg
Summary
With extensive experience in serving others and catering to customer needs, brings a strong level of professionalism to any setting. Excels in communication, consistently providing exceptional service while maintaining a calm demeanor even in challenging environments. Exceptional memorization skills make an asset in any field, whether it be warehouse or restaurant work. Known for meeting deadlines without question and has a knack for motivating others to do the same.
Overview
2025
2025
years of professional experience
Work History
BARISTA/SERVER
Best Buns Bread
- Addressed and resolved customer concerns to maintain brand loyalty
- Stocked shelves with ingredients needed to make coffee drinks
- Stocked customer service stations with paper products or beverage preparation items
- Supported highest standards of conduct and service to support company reputation
- Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational
- Memorized recipes for specialty coffee beverages and seasonal offerings
- Checked brewing equipment for proper functionality
- Monitored inventory levels of supplies and restocked when necessary
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos
- Created complex, hand-crafted beverages based upon customer preferences
- Described menu items to customers and suggested appealing products
- Provided excellent customer service by responding to inquiries quickly and professionally
- Adhered to health department regulations concerning sanitation standards
SHIFTT LEAD SUPERVISOR
Crumbl Cookies
- Checked orders for quality and completeness
- Handled escalated customer concerns and emergencies in absence of manager or supervisor
- Performed disciplinary actions when necessary, following company guidelines
- Trained new hires on job duties, safety protocols, and company policies and procedures
- Monitored quality of product output to ensure it met customer specifications
- Assigned tasks to employees based on their abilities, skill levels, and experience
- Delegated tasks to multiple employees while maintaining efficient workplace
- Analyzed data from previous shifts to identify trends in production issues or errors
- Compiled with company safety procedures, policies and regulations to promote safe working environment
- Performed minor equipment repairs to keep jobs on track and notified maintenance department of major machinery failures
WAREHOUSE LOADER/UNLOADER
ABCO
06.2024 - 09.2024
- Collaborated with team to pull items safely and meticulously from warehouse to prepare orders for large companies and restaurants
- Includes loading entire building with variable equipment daily while managing time to ensure completion of all tasks
- Loaded and unloaded trucks using forklifts and pallet jacks
- Packed and labeled products accurately for shipment
- Maintained a clean and organized warehouse environment
- Collaborated with team members to meet daily warehouse goals
- Operated warehouse equipment safely and efficiently
- Received and verified shipments against packing lists
- Ensured proper handling of fragile and perishable items
- Adhered to all safety protocols and procedures while working in the warehouse
SALESMAN
Moxie Pest Control
04.2024 - 06.2024
- Effectively managed client accounts and built strong relationships
- Demonstrated ability to negotiate and close deals
- Strong communication and interpersonal skills
- Experience in developing sales strategies and implementing marketing plans
- Proven track record of meeting and exceeding sales targets
Soccer Refferee
Virginia Soccer Referee
09.2019 - 06.2021
- Called fouls, offsides and other infractions
- Observed all safety regulations including heat and humidity guidelines
- Reacted to complex game situations quickly and effectively
- Resolved crowd and player complaints regarding rule infractions
- Fostered sportsmanship among players and coaches to minimize in-game conflict
- Enforced disciplinary action for rule violations
- Kept accurate records of game results and statistics
- Verified player eligibility prior to match start
- Awarded points, verified score calculations and communicated end-of-game results to teams and spectators
- Tracked game time, starting or stopping play when necessary
- Stopped play for injuries or dangerous situations on the field
Education
BACHELORS - SOCIOLOGY WITH A MINOR IN THEATRE PERFORMANCE
Brigham Young University Idaho
Rexburg, Idaho04-2026
HIGH SCHOOL DIPLOMA - undefined
Mclean High School
01.2022
Skills
- Cash Handling
- Food Preparation
- Menu Memorization
- POS Systems
- Beverage Preparation
- Team Player
- New Hire Training
- Active Listener
- Inventory Management
- Customer service
- Communication
- Problem-solving
LANGUAGES
english | native
Awards
BYUI Grant achieved in2022-2023-2024 as a result of straight A's in academic achievements., Teton Light Scholarship in2023 as a result of my community engagement as a part of the LGBTQ community
Timeline
WAREHOUSE LOADER/UNLOADER
ABCO
06.2024 - 09.2024
SALESMAN
Moxie Pest Control
04.2024 - 06.2024
Soccer Refferee
Virginia Soccer Referee
09.2019 - 06.2021
BARISTA/SERVER
Best Buns Bread
HIGH SCHOOL DIPLOMA - undefined
Mclean High School
SHIFTT LEAD SUPERVISOR
Crumbl Cookies
BACHELORS - SOCIOLOGY WITH A MINOR IN THEATRE PERFORMANCE
Brigham Young University Idaho
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