Edrizal Bahsan

• Lead and manage a team of system analysts, providing direction, guidance, and support to ensure the successful completion of projects.
• Collaborate with clients to understand their business needs, gather requirements, and translate them into technical specifications.
• Conduct thorough analysis of client requirements, existing systems, and business processes to identify opportunities for improvement and innovation.
• Develop and maintain documentation such as project plans, requirements documents, and technical specifications.
• Provide technical expertise and guidance to team members, helping to troubleshoot issues, resolve conflicts, and overcome challenges.
• Foster a collaborative and innovative team culture, encouraging knowledge sharing, skill development, and professional growth among team members.
• Build and maintain strong relationships with clients, acting as a trusted advisor and strategic partner to drive business success.

• Manage IT projects to ensure their success, within defined schedule and directly report to IT General Manager
• Work together with IT team members to handle core application system issue to meet required service standards
• Manage IT vendors and ensure delivery of quality service
• Analyzing user requirements appropriate with business process are constantly evolving
• Provide training or socialization for users related to use of system application
• Create data report (query/SSIS) based on request from users

Project

• As Business/System analyst for project data capture (2016).
• Build process B2B warning letter and confirmation letter to vendor using SSIS and SQL Server (2017).
• Build process B2B insurance using SSIS and SQL Server (2018).

• Developing and implementation HRIS (web and mobile apps) for internal and outsourcing employees (Using Internal Application System, Sunfish & Greatday).
• Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
• Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
• Coordinated IT operations activities to deliver smooth flow of daily business needs.

• Responsible on multi roles in application support, business analysis, testing QA and deployment.
• Understand business and user request. coordination and discuss with vendor to development application system based on user request.
• Second line application support, resolving incident and communicating solution directly to end user.
• Monitor and respond open tickets submitted through and incident management systems.
• Working with vendor to report and resolve application issue.
  Create document such as user guide and SOP.

• Handle core application system.
• Work together with IT team members to handle core application system issue to meet required service standards.
• Analyzing user requirements appropriate with business process are constantly evolving.
• Perform UAT and deploy change request or error fixes on the core application system.
• Ensure user access rights according to company policy.
• Monitoring and Maintenance database and web server.
• Documentation related to log error fixes, user manual and project development system.
  Provide training and socialization for users related to use of system application.

Project

• as Business/System analyst for project merging core application system (eLoan to Confins) (2016)
• as Business/System analyst for project merging GL accounting system (2014)
• Create internal company portal using joomla CMS (2010)
  as Business/System analyst and implementor project mobile survey (2011)

• Design and develop information system for the company.