Erikson Sihombing, SE

1. Assist management representatives in carrying out document control procedures and quality records

2. Entering document data into the document list and ensuring that the information provided is accurate and up to date.

3. Ensure documents are approved before distribution

4. Make changes to documents when necessary in coordination with management representatives

5. Ensure all documents have been socialized and distributed to interested parties

6. Ensure all documents are stored and protected from damage and easy to trace

7. Withdraw or destroy expired documents.

1. Verification of administrative requirements for customers, customer surveys, and validation and activation of new kartuHalo pairs, activation/deactivation of service features, changes to customer data, and other execution activations according to their authority and document filing.

2. Receive escalation of customer requests and complaints from CSR that require further checking (first layer) through but not limited to tickets, email, SMS and telephone

3. Conduct initial analysis and ensure the accuracy of data related to the process of resolving customer complaints by using available tools and escalating tickets to the Back End Support (BES) function

4. Monitoring Grapari operations (CSR tickets, vouchers, device bundling, billing complaints, cash/debit/credit card payments and card stock availability

5. Work report (Reporting)

Manage, Record, Perform services and administration accurately and on a timely basis in SOP