Dynamic Villa Manager with a proven track record at Own Business, excelling in guest relations and operational efficiency. Enhanced guest satisfaction through personalized services and strategic marketing, achieving significant increases in bookings. Skilled in inventory control and adept at fostering team collaboration to ensure high-quality service delivery.
Hi, I’m
Haryani
Villa Manager
Badung,Bali
Summary
Overview
10
years of professional experience
Work History
Own Business
Villa Manager
04.2022 - Current
Job overview
- Managed daily operations, ensuring high standards of guest service and property maintenance.
- Developed and implemented schedules for staff to optimize service delivery and operational efficiency.
- Coordinated vendor relationships, negotiating contracts for services and supplies to enhance property offerings.
- Oversaw financial management, including budget preparation and expense tracking for sustained profitability.
- Analyzed guest feedback to refine services, enhancing overall guest satisfaction and loyalty rates.
- Established marketing strategies to promote villa bookings, increasing visibility across various platforms.
- Reduced costs and maximized profitability by closely monitoring expenses, optimizing resource allocation, and identifying areas for improvement.
- Provided exceptional customer service by promptly addressing guest inquiries or concerns in an empathetic manner aimed at exceeding expectations.
- Collaborated with housekeeping staff to maintain a clean, welcoming environment that consistently met cleanliness standards.
- Enhanced guest satisfaction by implementing personalized services and attending to their individual needs.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
PT Adrift Bali Indonesia
Garment Manager Factory
06.2018 - 10.2023
Job overview
- Led team in daily operations, optimizing workflow and ensuring adherence to service standards.
- Implemented training programs for staff, enhancing service quality and operational efficiency.
PT Adrift Bali Indonesia
Garment Supervisor
05.2016 - 06.2018
Job overview
- Implemented process improvements that increased productivity and reduced waste.
- Ensured seamless workflow through strategic scheduling of equipment usage and maintenance downtime periods.
- Contributed to company growth by effectively managing resources to meet increasing demand during peak seasons without sacrificing quality or efficiency standards.
Education
SMA Pasundan Purwakarta
No Degree
University Overview
Skills
Guest relations management
Housekeeping supervision
Inventory control and ordering
Hospitality
Guest services management
Guest experiences
Quality assurance
Travel coordination
Housekeeping oversight
Timeline
Villa Manager
Own Business
04.2022 - Current
Garment Manager Factory
PT Adrift Bali Indonesia
06.2018 - 10.2023
Garment Supervisor
PT Adrift Bali Indonesia
05.2016 - 06.2018
SMA Pasundan
No Degree