Khaqul Aziz
Head Of Operation
Puri Indah Lembah Hijau Blok A No.1, Mekarsari, Cimanggis, Depok
Summary
A strong, ambitious individual who is driven by 100% customer satisfaction, and who is now looking for a challenging role. Having a passion, drive and commitment to succeed in any fast paced management position. Greatly motivated by success and the rewards it will bring. Well organized with a commitment to achieve excellent results
Overview
16
16
years of professional experience
1
1
year of post-secondary education
7
7
Certifications
Work History
Head of Operations
PT. Proteksi Digital Pialang Asuransi (PRODIGI)
Jakarta, Jakarta
10.2022 - Current
- Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
- Collaborated with executive leadership on strategic planning initiatives to drive business growth.
- Implemented risk assessment procedures to minimize potential disruptions across all areas of operation.
- Improved overall productivity with the introduction of innovative process improvement initiatives.
- Built a high-performance culture by recruiting top talent and promoting professional development opportunities for staff members.
- Implemented data-driven decision-making processes, leveraging analytics to optimize operations.
Regional Sales Head
PT. FWD Insurance Indonesia
Jakarta, Jakarta
11.2020 - 10.2022
- Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.
- Forecasted annual, quarterly, and monthly sales goals.
- Led a high-performing sales team, providing coaching and mentoring to achieve ambitious targets.
- Implemented effective training programs for new hires as well as ongoing professional development initiatives for existing staff members.
- Exceeded quarterly and annual sales goals consistently by closely monitoring team performance and adjusting strategies accordingly.
Regional Sales Manager
PT. Commonwealth Life
Jakarta, Jakarta
07.2018 - 11.2020
- Developed and maintained positive relationships with clients in assigned sales territories.
- Organized regular sales meetings, providing comprehensive updates on market trends, competitor analysis, and new product developments.
- Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
Area Sales Manager
PT Commonwealth Life
07.2014 - 06.2018
- Managed a successful sales team, consistently achieving and exceeding monthly sales targets.
- Expanded market share through effective prospecting, lead generation, and negotiation skills.
- Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
- Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
Insurance Consultant
PT. Commonwealth Life
03.2012 - 06.2014
- Delivered informative presentations at community events and professional gatherings to raise brand awareness and generate leads.
- Enhanced customer satisfaction by providing personalized health insurance consultations and tailored policy recommendations.
- Increased client retention through proactive outreach, addressing concerns and offering policy adjustments as needed.
- Worked diligently to resolve client disputes with insurance providers, advocating on their behalf for fair and satisfactory outcomes.
Legal Credit Administration
PT. Bank Panin, Tbk
01.2010 - 02.2012
- Improved loan processing efficiency by implementing new credit administration procedures and policies.
- Maintained accurate records of all correspondence with clients, ensuring clear communication throughout the loan process.
- Checked appraisals, title information and insurance documents for each property.
Store Manager
PT. Aditya Mandiri Sejahtera
07.2008 - 01.2010
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Education
Bachelor of Informatics - Informatics Management
STMIK Nusa Mandiri
Jakarta, Indonesia 07.2018 - 06.2019
Skills
Sales leadership
Operational excellence
Negotiation and persuasion
Business analysis
Organizational development
Sales initiatives and techniques
Training and mentoring
Certification
Certified Indonesian Insurance and Reinsurance Brokers (CIIB)
Automotive, Sports
Enjoys automotive hobbies, particularly in vehicle repairs and modifications, including Motorcycles and Cars. Also has an interest in various sports, including basketball and jogging. Additionally, keeps up with news related to basketball, football, and the automotive world.
Timeline
Certified Indonesian Insurance and Reinsurance Brokers (CIIB)
08-2024
Ahli Pialang Asuransi dan Reasuransi Indonesia (APAI)
06-2023
Ajun Ahli Pialang Asuransi dan Reasuransi Indonesia (AAPAI)
01-2023
Head of Operations
PT. Proteksi Digital Pialang Asuransi (PRODIGI)
10.2022 - Current
Mini MBA BINUS Business School
03-2022
Regional Sales Head
PT. FWD Insurance Indonesia
11.2020 - 10.2022
QWP Mater Class
07-2019
Regional Sales Manager
PT. Commonwealth Life
07.2018 - 11.2020
Bachelor of Informatics - Informatics Management
STMIK Nusa Mandiri
07.2018 - 06.2019
Certified Financial Planner (CFP)
07-2015
Area Sales Manager
PT Commonwealth Life
07.2014 - 06.2018
Registered Financial Planner (RFP)
12-2013
Insurance Consultant
PT. Commonwealth Life
03.2012 - 06.2014
Legal Credit Administration
PT. Bank Panin, Tbk
01.2010 - 02.2012
Store Manager
PT. Aditya Mandiri Sejahtera
07.2008 - 01.2010
Similar Profiles
Putu Yolanda Mutiara DeviPutu Yolanda Mutiara Devi
Learning & Development Analyst at PT Asuransi Kredit IndonesiaLearning & Development Analyst at PT Asuransi Kredit Indonesia
ADELIA STEFINAADELIA STEFINA
HEAD DEPARTMENT OF ACCOUNTING at PT ASURANSI BANGUN ASKRIDAHEAD DEPARTMENT OF ACCOUNTING at PT ASURANSI BANGUN ASKRIDA
WHITNEY CARESSE IGNAXIA KARUNDENGWHITNEY CARESSE IGNAXIA KARUNDENG
Product Development Intern at PT Asuransi Jiwa Astra ("Astra Life")Product Development Intern at PT Asuransi Jiwa Astra ("Astra Life")