Marissa Morina Maribeth
Sydney
Summary
Professional management with solid background in overseeing operations and ensuring smooth execution of daily tasks. Expertise in team collaboration, conflict resolution, and maintaining high standards in service delivery. Strong focus on achieving results, adapting to changing needs, and fostering reliable and efficient work environment. Skilled in staff supervision, customer service, and operational efficiency.
Overview
5
5
years of professional experience
Work History
Duty Manager
Ubud Property
04.2019 - 12.2021
- Assist in daily operations: Support day- to- day running of the hotel such as reception, housekeeping, security, and ensuring smooth and efficient operations
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism
- Customer service: Ensure the highest level of customer experience is delivered consistently
- Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
- Does liaison between the travel counter, airlines regarding arrival and departure of flights
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours
- Trained employees in essential job functions.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
Club Supervisor
Canggu Avenue Bali
09.2017 - 03.2019
- Overseeing the day-to-day operations of the gym, including the class schedule, staff rotation, and equipment maintenance
- Ensuring the gym is a safe and motivating environment, including performing daily safety checks on equipment and reporting hazards
- Implemented effective social media strategies facilitate new business and promote patronage in existing customers.
- Increased spa revenue by developing and promoting special spa packages and seasonal offers.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Streamlined front desk operations for increased efficiency and improved check-in/check-out processes.
Customer Service Officer
Garuda Wisnu Kencana
10.2016 - 03.2017
- Greeted guests upon arrival and offered assistance.
- Maintained a welcoming atmosphere with genuine interactions and professional communication skills.
- Assisted call-in customers with questions and orders.
- Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Tourism Business Management
Dhyana Pura University
Bali,Indonesia07-2018
Skills
- Customer Service Focus
- Customer Relationship Management
- Health and safety compliance
- Operations Management
- Staff Training and Development
- Process Monitoring and Improvement
- Teamwork and Collaboration
Interest - Tour Planning
The process of planning a tour , which involves exploring tourism supply and demand, designing an itinerary, accommodation, sightseeing arrangements , budgeting etc
Timeline
Duty Manager
Ubud Property
04.2019 - 12.2021
Club Supervisor
Canggu Avenue Bali
09.2017 - 03.2019
Customer Service Officer
Garuda Wisnu Kencana
10.2016 - 03.2017
Tourism Business Management
Dhyana Pura University
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