Murdi Santoso
IT Change Management Specialist
Bandung,Jawa Barat
Summary
To contribute well, use my analytical skills, be able to communicate an idea, develop professional skills and knowledge, build successful teamwork, and commit to performing satisfactory work with quality and relevant experiences to manage a whole aspect of a system based on project needs and improve efficiency.
Overview
24
24
years of professional experience
Work History
Change Management Specialist
PT. Bank Tabungan Negara (BTN)
5 2016 - Current
- Apply change management processes and tools to create a strategy to support the adoption of the change requirement by project initiative
- Support the design, development, delivery, and management of communications
- Conduct impact analyses, access change readiness and identify stakeholder
- Identify, analyze, and prepare risk mitigation tactics
- Identify, and manage anticipated resistance
- Consult and coach the project team
- Coordinate efforts with other specialist
- Integrated change management activities into the project plan
- Define and measure success metrics and monitor change progress
- Provide input, document requirements.
Database Administrator Specialist
PT. Bank Tabungan Negara (BTN)
05.2021 - 12.2023
- Monitor all database non AS400 performance and apply proper tuning techniques to ensure optimal performance
- Perform Daily, Weekly and Monthly monitoring on database, monitor disk utilization and provide management with early warning of the need for additional capacity
- Installation, deinstallation of Oracle 11g and oracle 19c using Oracle Universal Installer
- Database creation of using Oracle Database configuration Assistant
- Installation, deinstallation of MS SQL Server
- Perform proper database startup and shutdown procedures
- Managing the Users, Privileges and Roles
- Backup plan for oracle and sql server database
- Manage Oracle clustering RAC on Exadata machine
- Manage Oracle Replication with ADG Active Data guard between DC and DRC
- Coordinate with database vendor in resolving problems
- Creating and updating the Standard Procedure in the scope of IT relation with Database procedure
- Monitor KPIs in IT Operation like database in the scope of corporate IT.
Change Management Specialist
PT. Bank Tabungan Negara (BTN)
11.2019 - 05.2021
Supporting App Operation Specialist
PT. Bank Tabungan Negara (BTN)
09.2019 - 10.2019
Database Administrator Office
PT. Bank Tabungan Negara (BTN)
07.2017 - 09.2019
Database Administrator Office
PT. Bank Tabungan Negara (BTN)
06.2017 - 06.2017
Superitendent IT Security Operational Sp
PT. Bank Tabungan Negara (BTN)
05.2016 - 05.2017
IT Operation Manager
PT. Berca Hardayaperkasa
01.2015 - 05.2016
- Manage and supervise the day-to-day operation of System Administrators, Database Administrators, and IT Corporate Support (helpdesk and application support)
- Prepare short-term strategies and long-term to ensure that every system in IT consistently working optimally
- Managing IT project to implement a project management methodology framework, and ensure every project is done in accordance with the quality standards and the appropriate time
- Leading the team in solving the problem in IT area and ensure problem resolved permanently and timely
- Creating and updating the Standard Procedure in the scope of IT
- Monitor KPIs in IT overall like availability server, database and in the scope of corporate IT.
IT Infrastructure Manager
PT. Berca Global access
11.2010 - 12.2014
- Manage and supervise the day-to-day operation of System Administrators, Database Administrators, and IT Corporate Support (helpdesk and application support)
- Responsible in managing the operation of multiplatform network servers (HP Unix, Linux servers, Windows Servers), Oracle, Storage Area Network, etc
- And to ensure that every system operates in its optimum performance to achieve the agreed Service Level Agreement
- Responsible in managing the operation of multi RDBMS (Oracle, SQL Server) And to ensure that every system operates in its optimum performance to achieve the agreed Service Level Agreement
- Responsible in managing IT Corporate Support for application support like maintain zimbra mail server, JDE, Shared Point, and helpdesk for support user when problem with hardware
- Prepare short-term and long-term strategic plans to ensure every system consistently works on its optimum performance
- Managing various IT Projects, implementing standard project methodology using Project Management Framework, ensure that every project is accomplished according to agreed quality standard and deadline
- Leading the team on troubleshooting and problem solving, ensure that every problem is permanently resolved on a timely manner
- Actively monitor and control the use of database resource such as tablespace, database security, database performance and server resources such as disk, processor, memory and network interfaces, perform trend analysis, make accurate and appropriate decisions when finding problems
- Responsible for consistent compliance to PT Berca Global Access policy and procedures, including the secure management of user accounts, system security on all platforms and database and change management procedure
- Evaluate new hardware and peripheral equipment and software that have the potential to improve performance and reduce operating costs
- Develop, implement and maintain backup procedures and programs to ensure databases can be restored in event of disaster
- Recover databases from backups in the event of a disaster using procedures appropriate for the situation
- Develop and maintain Disaster Recovery Plans for major systems and applications
- Develop Standard Operating Procedures and Troubleshooting guides for all System Administrators and Database Administrator
- Provide, support and encourage on-the-job training, coaching, mentoring and professional development of all subordinates as appropriate
- This includes preparing and maintaining individual development plans, conducting performance appraisals and making recommendations for advancement
- Improve personal knowledge of communication technology by reading vendor and subscription material and by researching relevant Internet resources.
IT-Operation Database Administrator Assistant Manager
PT. Smart Telecom
02.2008 - 10.2010
- Monitor database performance and apply proper tuning techniques to ensure optimal performance
- Perform Daily, Weekly and Monthly monitoring on database, monitor disk utilization and provide management with early warning of the need for additional capacity
- Installation, deinstallation of Oracle 9i using Oracle Universal Installer
- Database creation of using Oracle Database configuration Assistant
- Perform proper database startup and shutdown procedures
- Managing the Users, Privileges and Roles
- Perform data structure altering, such as adding and dropping columns, tables, indexes and constraints while ensuring data integrity
- Perform partitioning table
- Execute SQL Queries such as DML and DDL Statements
- Perform data exports and imports using database tools
- Perform create database link
- Perform create script to running by crontab or oracle jobs for monitoring performance database
- Maintain backup procedures and programs to ensure databases can be restored in event of disaster
- Recover databases from backups in the event of a disaster using procedures appropriate for the situation
- Provide capacity management by monitoring database growth and extending database structures as necessary
- Assist application developers to ensure programming techniques result in optimum performance and minimal redundant stored data
- Develop and maintain documentation of database procedures and problem resolution (create MOP – Method Of Procedure)
- Provide technical expertise for database projects involving various groups and disciplines
- Coordinate with database vendor in resolving problems
- Leading the team on troubleshooting and problem solving, ensure that every problem is permanently resolved on a timely manner.
IT Technical Expert
Bank Indonesia
06.2004 - 01.2008
- Develop several Application based on project for internal department with detail: Mapping User Requirement
- Design Table
- Develop and Maintain Form with oracle Form
- Develop and Maintain Report with oracle Report
- Create Package, Function, and Procedure using PL/SQL
- DBA Function (start, shutdown DB, maintain tablespace, user, and backup DB)
- Involved in the testing plan development and execution
- Training user and monitoring the implementation
- Make technical documentation.
Individual Project
PT. Indomobil Suzuki International
05.2001 - 04.2007
- Mapping User Requirement
- Create, modify and maintain Report with oracle developer 6i for customized report in HR module
- Make technical documentation.
Oracle Programmer
PT. Jati Piranti Solusindo (Jatis Solution)
01.2003 - 05.2004
- Develop and Maintain Form with oracle Form
- Develop and Maintain Report with oracle Report
- Develop and maintain PL/SQL Server Page (PSP)
- Make technical documentation.
IT Staff
PT. Integrasi Solusi Andalas
09.2001 - 10.2002
- Trainer for Oracle Form and Oracle Report.
IT Training Analyst
PT.Astra Honda Motor
02.2001 - 07.2001
- Mapping User Requirement
- Design Application which fit with business
- Develop and coding Form and Report with oracle developer 6i
- Involved in the testing plan development and execution
- Training user and monitoring the implementation
- Make technical documentation.
Education
Bachelor of Science - Physics Instrumentation
04.1993 - 04.1999
ITIL 4 Foundation - IT Service Management
05.2024 - 05.2024
COBIT 5 - Foundation
03.2021 - 03.2021
Uji Kompetensi Management Resiko UKMR - Level 1
07.2020 - 07.2020
Certified Information System Auditor (CISA) -
07.2019 - 07.2019
Project Management - Module PMBOK 5
01.2018 - 01.2018
ITILv3 Foundation - Module Service Strategy, Service Design, Service Transition, Service Operation, And Continual Servic
03.2013 - 03.2013
Oracle Database 10g - Module Introduction SQL (1Z0-007), Workshop I (1Z0-042) For Certification OCA And Workshop II (1Z0-0
09.2009 - 09.2009
Consultancy Skill -
05.2001 - 05.2001
Information Technology Training Analyst - (ITTA)
02.2001 - 02.2001
Astra Basic Management Program - (ABMP)
01.2001 - 01.2001
Oracle Programmer -
11.2000 - 11.2000
Linux User -
11.2000 - 11.2000
Skills
Operations Management
General Qualification
Over 20 years of work experience in IT (6 years in IT Development and 17 years in IT Operation). Well experience in managing operations staff to plan, develop, deliver, and support IT services. Strong focus on customer satisfaction, high initiative levels, and team players. Excellence in verbal and written communication skills. Positive and cooperative member of a project team, and able to work autonomously.
Technical Summary
Professional Certification :
· ITIL Foundation Certificated in IT Service Management via PeopleCert
· Alibaba Cloud Certificated Associate by Alibaba Cloud
· AWS Technical Essential by AWS training and Certification
· COBIT 5 Foundation via PeopleCert
· Oracle Certificated Associate (OCA) from Oracle for Oracle 10g Database via Prometric Testing Center.
· Oracle Certificated Professional (OCP) from Oracle for Oracle 10g Database via Prometric Testing Center.
Software : PL/SQL, Oracle Form 6i, Oracle Report 6i, TOAD, WinSCP, Spotlight, SSH, SecureCRT, Netbackup 7, Moba Xterm
Database : Oracle 11g, Oracle 19c, MS SQL Server 2008, MS SQL Server 2014
Operating System : MS Windows Server 2003, MS Windows Server 2008, Linux, HP-UX, SUN
Personal Information
- Number of Children: 2
- Date of Birth: 01/25/75
- Nationality: Indonesia
- Marital Status: Married
- Religion: Moslem
References
- Sis Apik Wijayanto, President Director, ID FOOD, 08123452929
- Vidyartha Indra Surya, Deputy Director of Banking Surveillance and Risk Profile Analysis, OJK Indonesia, 08122197547, v.indra@ojk.co.id
- Hengki, Vice President IT Strategy and Architecture, Privy, 08119788819, Hengki.surya@privy.id
Certification
ITIL Foundation Certificated in IT Service Management by PeopleCert
Timeline
Multimatics - ITIL 4 Foundation, IT Service Management
05.2024 - 05.2024
ITIL Foundation Certificated in IT Service Management by PeopleCert
05-2024
Alibaba Cloud Certificated Associate by Alibaba Cloud
02-2024
AWS Technical Essential by AWS training and Certification
11-2023
Database Administrator Specialist - PT. Bank Tabungan Negara (BTN)
05.2021 - 12.2023
Infotama - COBIT 5 , Foundation
03.2021 - 03.2021
COBIT 5 Foundation by PeopleCert
03-2021
BTN - Uji Kompetensi Management Resiko UKMR , Level 1
07.2020 - 07.2020
Change Management Specialist - PT. Bank Tabungan Negara (BTN)
11.2019 - 05.2021
Supporting App Operation Specialist - PT. Bank Tabungan Negara (BTN)
09.2019 - 10.2019
Infotama - Certified Information System Auditor (CISA),
07.2019 - 07.2019
ENetwoq - Project Management , Module PMBOK 5
01.2018 - 01.2018
Database Administrator Office - PT. Bank Tabungan Negara (BTN)
07.2017 - 09.2019
Database Administrator Office - PT. Bank Tabungan Negara (BTN)
06.2017 - 06.2017
Superitendent IT Security Operational Sp - PT. Bank Tabungan Negara (BTN)
05.2016 - 05.2017
IT Operation Manager - PT. Berca Hardayaperkasa
01.2015 - 05.2016
ENetwoq - ITILv3 Foundation , Module Service Strategy, Service Design, Service Transition, Service Operation, And Continual Servic
03.2013 - 03.2013
Oracle Certificated Professional (OCP) by Prometric
10-2012
IT Infrastructure Manager - PT. Berca Global access
11.2010 - 12.2014
INFORMIT - Oracle Database 10g, Module Introduction SQL (1Z0-007), Workshop I (1Z0-042) For Certification OCA And Workshop II (1Z0-0
09.2009 - 09.2009
Oracle Certificated Associate (OCA) by Prometric
09-2009
IT-Operation Database Administrator Assistant Manager - PT. Smart Telecom
02.2008 - 10.2010
IT Technical Expert - Bank Indonesia
06.2004 - 01.2008
Oracle Programmer - PT. Jati Piranti Solusindo (Jatis Solution)
01.2003 - 05.2004
IT Staff - PT. Integrasi Solusi Andalas
09.2001 - 10.2002
PPM Institute of Management - Consultancy Skill,
05.2001 - 05.2001
Individual Project - PT. Indomobil Suzuki International
05.2001 - 04.2007
Astra Honda Motor - Information Technology Training Analyst , (ITTA)
02.2001 - 02.2001
IT Training Analyst - PT.Astra Honda Motor
02.2001 - 07.2001
Astra International - Astra Basic Management Program , (ABMP)
01.2001 - 01.2001
Mathematics FMIPA UI - Oracle Programmer,
11.2000 - 11.2000
Mathematic FMIPA UI - Linux User,
11.2000 - 11.2000
University of Indonesia - Bachelor of Science, Physics Instrumentation
04.1993 - 04.1999
Change Management Specialist - PT. Bank Tabungan Negara (BTN)
5 2016 - Current
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