Novi Irama Ayu

Responsible for identifying upselling and cross-selling opportunities, as well as exploring potential new business partnerships.
Responsible for selling and upselling opportunities within existing accounts, contributing significantly to annual revenue growth.
Collaborated with marketing teams to execute successful promotional programs tailored to specific client needs.
Worked closely with product and enterprise solution teams to develop various core and non-core offerings.
Conducted regular account reviews to ensure alignment with client objectives and proactively addressed challenges.

Responsible for leading B2B acquisition and digital channel growth strategies by designing and executing end-to-end partnership programs, driving revenue expansion, and penetrating new markets.ts. Managed key accounts across multiple sectors, delivering tailored solutions to ensure customer success and retention. Negotiated and closed high-value contracts with strategic partners, securing favorable terms that strengthened long-term collaboration. Drove cross-functional collaboration with government, fintech, and enterprise stakeholders to optimize service delivery, enhance customer engagement, and support sustainable business growth.

Responsible for developing and executing innovative retention and loyalty programs for High Value Customers, including Priority, VIP, and VVIP segments, to strengthen customer satisfaction and retention. Managed and optimized the Telkomsel Poin merchant program and established strategic partnerships to enhance loyalty initiatives. Recruited, trained, and supported new account officers, while monitoring their performance to ensure team effectiveness. Collaborated across internal divisions to ensure seamless operations and continuous business growth.

Responsible for resolving complex customer complaints, clarifying resolutions through phone and email support, monitoring customer visits and transactions, compiling daily reports, leading and evaluating customer service team performance, providing technical support to internal and external stakeholders, and assisting front desk operations during peak periods or staff absences to ensure service excellence and operational continuity.

Responsible for managing new customer registrations, addressing product and service inquiries, resolving complaints, supporting cross-selling and upselling of banking products, ensuring compliance with regulations, and maintaining accurate customer records to enhance satisfaction and loyalty.

Responsible for delivering product and service information, ensuring customer service excellence in compliance with SOP, managing and resolving customer complaints, and effectively upselling Telkomsel products and services to increase sales while enhancing customer engagement, satisfaction, and loyalty.

Responsible for developing and executing multi-platform marketing and communication strategies, creating brand-consistent materials, managing online campaigns, coordinating with media and PR, and organizing promotional events to enhance brand visibility, customer engagement, and business growth.