RIO AJI PRASETYO

Company Overview :

• Become an informal leader an IT Helpdesk team that handles all branches PT. Gudang Garam Tbk.
• Delegating work to the team regarding received requests and tasks
• Able to handle, analyze and complete IT incident problem reports in accordance with applicable SLAs
• Able to maintain response time when receiving reports of IT problems
• Processing KPIs for IT Helpdesk team members to assess team performance
• Coaching IT Helpdesk team members to improve team performance
• Overcoming reports of IT problems with appropriate solutions, prioritizing satisfaction with handling services
• Always proactive in dealing with every problem and request from business needs
• Create a structured analysis report for each problem found
• Create documentation on how to solve problems that will be used as a Knowledge Base
• Carry out repairs, installation, configuration setup and maintenance of devices such as PCs, Notebooks, Printers and Mobile Devices
• Create guides and socialize the use of applications and the latest features
• Monitoring the status of branch servers and networks in each office area
• Maintain the security of the Company's systems and data on PC devices, Notebooks and branch servers with security in the form of group policy, firewall and antivirus
• Become Administrator responsible for several Company system applications and ensure the system runs normally
• Carrying out and documenting preventive server maintenance activities that are routinely carried out every quarter
• Manage and ensure the security of all employees' user accounts
• Coordinate with vendors regarding the latest device or technology updates

Company Overview :

• Able to handle and resolve IT incident problem reports in accordance with applicable SLAs
• Able to maintain response time when receiving reports of IT problems
• Overcoming reports of IT problems with appropriate solutions, prioritizing satisfaction with handling services
• Always proactive in dealing with every problem and request from business needs
• Carry out repairs, installation, configuration setup and maintenance of devices such as PCs, Notebooks, Printers and Mobile Devices
• Monitoring the connection status of all branches PT. Gudang Garam Tbk.
• Troubleshooting network problems for all branches from the first layer
• Manage and ensure the security of all employees' user accounts
• Active Directory User Management in accordance with policies, permissions and Organizational Units
• Management Exchange email server according to permissions and security
• BMC Remedy (ITSM) administrator management according to user, permission and security
• Oracle user management according to user responsibilities and positions

Company Overview :

• Be the first level in receiving reports of IT problems
• Receive telephone calls and record every IT problem report into the ticketing system
• Maintain response time every time you receive a problem ticket
• Validate every request received
• Able to categorize problem reports so that they can be easily escalated to the relevant team
• Carry out initial diagnosis of technical problems for further action
• Answer and resolve problem reports at the basic application level
• Assist in managing user accounts and application access in accordance with Company standards
• Monitoring the connection status of all branches PT. Gudang Garam
• Troubleshooting network problems for all branches from the first layer
• Active Directory User Management in accordance with policies, permissions and Organizational Units
• Management Exchange email server according to permissions and security
• BMC Remedy (ITSM) administrator management according to user, permission and security
• Oracle user management according to user responsibilities and positions
• SUBSIDIARY OF PT
• GUDANG GARAM TBK

Company Overview :

• Be the first level in receiving reports of IT problems
• Receive telephone calls and record every IT problem report into the ticketing system
• Maintain response time every time you receive a problem ticket
• Validate every request received
• Able to categorize problem reports so that they can be easily escalated to the relevant team
• Carry out initial diagnosis of technical problems for further action
• Answer and resolve problem reports at the basic application level
• Carry out repairs, installation, configuration setup and maintenance of devices such as PCs, Notebooks, Printers
• Active Directory and Exchange email Sysadmin administrator
• Management of print oracles on Unix systems