ROSIANNA HUTAGALUNG
Karang Tengah, Tangerang
Summary
Seasoned Operations Manager, adept at saving money, improving efficiency and increasing customer loyalty. Motivational leader with well-developed interpersonal, communication and problem-solving strengths. 15+ years in field.
Overview
12
12
years of professional experience
Work History
Food and Beverage Operations Manager
PT Cahaya Karta Indonesia
01.2019 - Current
- Hired qualified staff to fill Assistant Food and Beverage Manager, In Room Dining Attendants, Food Server, Crew.
- Manage all aspects of daily operation, including entire sales team’s plan of action, use of resources and materials, and all administrative aspects.
- Oversee productivity to identify areas that should be improved; design a plan for improvement and ensure process continues smoothly.
- Coordinated optimal Central Kitchen operational.
- Interviewed, hired, and supervised back of house staff.
- Gather operational information on a weekly basis, analyzing it for insight and eventually compiling it into a report to be presented to board members.
- Sought out and implemented methods to improve service and team performance to boost business sustainability.
- Worked with vendors to establish strong relationships and maintain proper inventory supplies.
- Enforced staff performance and service standards to deliver consistent and positive customer experiences.
- Managed daily operations, including supervising multiple team members
- Enforced security policies and procedures to protect company assets from theft, loss or damage.
- · Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
Central Kitchen Koordinator
PT Cahaya Karta Indonesia
12.2015 - 12.2019
- Handling Payment
- Conferred with subordinate managers each day to assess needs and optimize activities.
- Maintaining Food Stock at Central Kitchen
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
- Ensure that Central Kitchen and Raw Material for Outlet Supply running smoothly.
- .Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
- Enforced security policies and procedures to protect company assets from theft, loss or damage.
- Coordinate with Concultant Tax
Area Services Manager
PT Bank BTPN Tbk
12.2013 - 08.2015
- Coordinate Operation and Service Team ( Legal & doc, Appraiser )
- Ensure that Banking Operation and Service running smoothly.
- Handling Building Branch maintenance
- Ensure all Sales process has comply with Group and Central Bank Regulation
- Monitoring and Achieve Service Target
- Ensuring Branch Team meet the Service Excellent.
- Maintain Cash Flow and Manage Cash Position properly with minimum Cost Idle fund on Branch.
- Developing personal growth opportunities and career path.
- Reporting SME Fellow
- Maintenance Relationship with Customer
Credit Analyst
PT Bank BTPN, Tbk
05.2012 - 12.2013
- Prescreen Document Credit
- Requesting BI Checking, DHN, BTPN Checking, UMK Checking
- Ensure Credit Document Comply
- Ensure that Banking Operation and Service running smoothly according to SOP
- Ensure all covenant from Credit Approval settle before Disburse
- Maintenance Loan Payment from Customer
- Assist Area Credit Manager in handling daily routine jobs
- Assist Relationship Manager in handling daily jobs
- Assist Area Business Leader in handling daily jobs
Education
Bachelor of Arts - Art History, Criticism, And Conservation
California State University - Fullerton
Fullerton, CA06.2002
Skills
- Food and beverage pairing
- Food and beverage services
- Food and beverage preparation
- Serving food and beverages
- Motivating Team Leadership
- Budget Writing
- Fiscal Reporting
- Accounting
- Project Management
- Client/Customer retention strategies
- Marketing and Brand Development
- Menu Planning
- Mentoring
- Training and Development
Timeline
Food and Beverage Operations Manager
PT Cahaya Karta Indonesia
01.2019 - Current
Central Kitchen Koordinator
PT Cahaya Karta Indonesia
12.2015 - 12.2019
Area Services Manager
PT Bank BTPN Tbk
12.2013 - 08.2015
Credit Analyst
PT Bank BTPN, Tbk
05.2012 - 12.2013
Bachelor of Arts - Art History, Criticism, And Conservation
California State University - Fullerton
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