I am very energetic, hard worker, highly creative, process and result oriented, open minded, a good trainer and controller not office man and patient. I prefer to be constantly active and find it easy to occupy myself., A Versatile, analytical and hard working with practical and hand on approaches that always perseveres to achieve the best result. Able to collect and analyze information digest fact/ figures and quickly grasp complex technical issue. Excellent negotiation and problem solving and swiftly identifies the root of any problem and develops and effective solution. Proven ability to manage and complete project to the highest standards with meticulous to attention to detail and within agreed deadlines. I am Business driven person by applying a strategic up selling program, loyalty program, generate other income point source and increasing ADR and Rev PAR above the region competitor set. Always striving for improvement, always intent on developing my skills, organization, management, and delivery. Creative and highly innovative, I am very resilient and energetic in my work and am able to respond positively to very busy schedules and work pressures. I have always been a natural leader but through my experiences and persistent guest for standards of a high and consistent level., General Manager (Pro Hire), Park Hotel Cawang Jakarta, Jakarta, 01/01/19, 12/31/23, Increased revenue by identifying key long-term growth initiatives in Rooms and MICE Strategies to Achieving the target IDR 30 million and 45% Gross Operating Profit per month per year. Built and maintained loyal, long-term customer relationships through effective account management and rapport building. Promoted business profitability by tracking performance indicators and driving corrective action., Hotel General Manager, Rumah Luwih Beach Resort & Spa, Bali, 07/01/16, 12/31/18, Established and managed hotel sales strategy, implementing impactful marketing schemes with Position as General Manager to grow company reputation and profit. Achieving average 50% GOP per month for 2.5 years dedicated. Managed profit and loss reporting, ensuring revenue, costs and data records were used to seek areas for growth and development. Handled day-to-day management of staff and whole hotel operations, while maintaining outstanding levels of customer Service., Hotel General Manager In charge, TS Suites Leisure Seminyak Bali 155 Suites & Villas, East Java, 12/01/13, 05/31/16, Promoted business profitability by tracking performance indicators and driving corrective action for each department concerned especially for sales result by daily, weekly and monthly. Established and managed hotel sales strategy, implementing impactful marketing schemes with Sales Manager to grow company reputation and profit. Managed profit and loss reporting, ensuring revenue, costs and data records were used to seek areas for growth and development., Vice President Hotel Management, PT. Graha Megaria Bali 155 (Cilandak Townsquare), 02/01/12, 05/31/16, Designed automation solutions for manual workflows to improve operational and financial efficiency. Managed 200 individuals while leading startup of defined sales region, growing revenue to achieve KPIs. Identified new and emerging technologies to support process improvements aligned with key department objectives. Managed high-value projects within cost, quality and timeframe targets through professional team coordination. Created resources and materials to support team understanding and aid delivery of business aims. Led cross-functional teams through change management lifecycles, maintaining smooth business function. Evaluated business plans to advise on objective setting and perform due diligence across project scope., Hotel General Manager, TS Suites Surabaya 126 Suites (Surabaya Townsquare/ SUTOS), Surabaya, 01/01/11, 01/31/12, Generated daily operational and sales reports for corrective action or continuous improvement. Drove sales by effectively managing several multi-units within facility. Promoted revenue by analyzing profitability and key metrics., Executive Assistant Manager, TS Suites Surabaya 126 Suites, Surabaya, 05/01/09, 12/31/10, Interviewed and hired staff based on job and team fit. Assessed staff capacity to enlarge office productivity levels. Scheduled workers and allocated resources for routine office operations and special projects. Recruited new team members for vacancies using online job boards., Room Division Manager, TS Suites Surabaya 126 Suites, Surabaya, 12/01/07, 03/31/09, Managed Daily, Weekly and Monthly forecasts and budgets, developing achievable targets and strategic goals. Planned, directed and coordinated service delivery across operational departments, exceeding guest expectations. Responded to and implemented guest feedback to achieve positive outcomes and high levels of customer satisfaction., Banquet Operation Manager in Command, Hotel Santika Premiere Malang, Malang, 09/01/07, 11/30/07, Supervised and mentored junior team members, providing detailed instructions and guidance to lead team efficiency. Achieved management objectives, consistently hitting deadlines and performance targets. Evaluated market conditions and competitor actions to develop successful marketing strategies., Executive Housekeeper in Command, Hotel Santika Premiere Malang, Malang, 07/01/07, 09/30/07, Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements. Motivated team members to deliver optimum results, leading by example through positive interactions with guests and staff. Scheduled 15 person housekeepers to maintain efficient staff levels during peak periods, including holidays., Sales & Marketing Manager in Command, Hotel Santika Premiere Malang, Malang, 05/01/07, 07/31/07, Prepared and closely monitored monthly marketing budgets, ensuing campaigns and marketing activities stayed within resources. Conducted experiments with organic and paid marketing methods to obtain extensive knowledge on most effective and money-making strategies. Created competitive pricing strategies for products based on competitor activity, market trends and product demand., Front Office Manager, Hotel Santika Premiere Malang, Malang, 12/01/07, 03/31/09, Maintained an extensive knowledge of establishment services, availability and layout to efficiently provide information to customers. Handled guest complaints in a polite and friendly manner, providing effective solutions to maintain customer retention. Managed staff training and onboarding, coaching in customer service techniques, best practices and complaint management., Front Office Assistant, Hotel Santika Premiere Jakarta, Jakarta, 07/01/02, 08/31/04, Handled day-to-day administrative tasks effectively and efficiently, aiding smooth front-of-house operations. Managed customer check-in and check-out processes, providing faultless service to meet mystery guest standards. Demonstrated outstanding communication and relationship-building skills, effectively enhancing customer experiences., Reservation Supervisor, Hotel Santika Premiere Jakarta, Jakarta, 02/01/02, 06/30/02, Assisted customers with finding positive rates for desired reservation dates, times and locations. Booked and managed hotel reservations, employing company policies to handle cancellations and complaints. Addressed overbooking on specific room types, working with customers to adjust accommodations., Reservation Staff, Hotel Santika Premiere Jakarta, Jakarta, 12/01/99, 01/31/02, Executed account updates and noted account information in company data systems. Coordinated communications between various departments to schedule meetings and keep company informed on critical matters. Managed client communications by answering phones and corresponding through email., Telephone Operator, Hotel Santika Premiere Jakarta, Jakarta, 11/01/98, 11/30/99, Recorded detailed conversation notes into CRM system to maintain continuous customer service. Processed and forwarded incoming faxes and emails to appropriate recipients. Reported telephone system faults and failures to manager for prompt resolution., Bell Service & Concierge, Hotel Santika Premiere Jakarta, Jakarta, 02/01/98, 10/31/98, Welcomed guests at reception, providing friendly and professional service. Researched local venues, restaurants and visitor spots to facilitate guest requests. Updated the front desk's concierge book on daily basis for visitors to access most relevant information., Bell Service & Recreation Attendant, Villa Rumah Manis, Seminyak Bali, 01/01/96, 12/31/96, Supervising the front desk or welcome area to ensure a smooth flow of patrons entering and exiting the center. Maintaining the recreational equipment with regular cleanings and inspections. Planning activities for patrons on a daily basis, such as crafts, games, or special events., Preopening team member, Santika Premiere Malang 2004, Freelance Lecture in Gajayana University 2005 - 2006, Swot Team member opening, Santika Makasar 2005, Preopening team member, as Room Division Manager TS Suites Surabaya 2007 - 2008, Preopening team member, as Room Division Manager SUTOS 2007 - 2008, Project Manager Opening, as Vice President Hotel Management At TS Suites Leisure Seminyak Bali 2012-2013, Gajayana University Economic Faculty - Malang, Graduate 2011, Graduated 1994, Graduated 1991, Graduated 1989
