YOPPIE B IMMANUEL PANJAITAN
Service Delivery Manager
Jakarta Selatan
Summary
Seasoned IT professional with over two decades of experience in IT, financial industries, telecommunications, logistics, and supply chain. Expertise in IT management roles including solution delivery, development leadership, consulting services, project management, application support, and process improvement aligned with CMMI standards. Effective communicator with C-level management to ensure successful project delivery across process, people, finances, and customer satisfaction. Proficient in managing projects from software development to product implementation across diverse industries, specializing in providing solutions for business and functional areas within consulting services. Tireless Service Delivery Manager adept at assessing client needs and devising solutions to drive business opportunities. Skilled decision-maker with a background in mentoring others to achieve project milestones and exceptional client relationship building capabilities.
Overview
27
27
years of professional experience
10
10
years of post-secondary education
Work History
Service Delivery Manager - Telco Delivery
PT. Sigma Cipta Caraka (Telkomsigma)
01.2024 - Current
- Identifying & Understastanding customer needs for improvements and working with pre-sales team for futher assessment and proposes solution.
- Act as the primary liaison for clients, fostering strong relationships and ensuring client satisfaction.
- Leading the delivery team, managing conflicts and ensuring projects milestones meet target and accept by customer.
- Managing vendor commitment and commercial administration.
- Maintaining good relationship with customer as well as managing their expectations.
- Prepare and present regular projects status reports to senior management.
- Monitoring and Following up: Project progress and issues.
- Achievement of planned customer BAST.
- Customer's contract process and showstoppers.
- Vendor's contract process and showstoppers.
Managing Consultant Service Delivery Management
PT. Sigma Cipta Caraka (Telkomsigma)
05.2021 - 12.2023
- Identifying & Understastanding customer needs for improvements and working with pre-sales team for futher assessment and proposes solution.
- Leading the delivery team, managing conflicts and ensuring projects milestones meet target and accept by customer.
- Managing vendor commitment and commercial administration.
- Maintaining good relationship with customer as well as managing their expectations.
- Monitoring and Following up: Project progress and issues.
- Achievement of planned customer BAST.
- Customer's contract process and showstoppers.
- Vendor's contract process and showstoppers.
Plt. Head Of Project Management Office
PT. Sigma Cipta Caraka (Telkomsigma)
01.2020 - 04.2021
- Set Kick off meeting internal & Closing meeting internal.
- Create & Review SOP internal Bussiness Unit.
- Monitoring & follow up issues project in Bussiness Unit.
- Monitoring achievement revenue Bussiness Unit.
Senior Project Manager
PT. Sigma Solusi Integrasi (Telkomsigma)
03.2014 - 12.2019
- To create, manage and update project plans, communication plans, requirement matrices, resource requirement and any other project documentation.
- To work with internal groups to determine overall project timeline, resource availability, and funding needs.
- To manage and work with vendors to ensure successful project completion.
- To work closely with other department to understand project requirements and business needs.
- To identify project costs, resource needs, and technical implications.
- To assist the client in integrating their technology needs into one business solution.
- To analyze the business requirement including but not limited to determine the scope of the project, software architecture and design.
- To manage several large, cross-functional projects.
- To communicates frequently with clients and developer teams to monitor the project progress in term of scheduling.
- To provide feedback to the clients of risk analysis, project status (any barriers) and requirements that may impact strategic direction.
- Management/technical leadership Consultant of medium-sized projects.
- Significant functional contribution to large projects.
Head Of Functional Consultant
PT. Sigma Cipta Caraka (Telkomsigma)
09.2012 - 02.2014
- Lead QC Business Unit; with more than 28 personals consist of Business Analyst, Software Tester and QC Leader.
- Plan and develop people in term of competency and skills.
- Tracking processes and managing tasks.
- Have understanding of their function's resources priorities and allocates resources to achieve better efficiency.
- Plan and review Revenue Business Unit.
Project Manager
PT. Sigma Cipta Caraka (Telkomsigma)
08.2008 - 08.2012
- To create, manage and update project plans, communication plans, requirement matrices, resource requirement and any other project documentation.
- To work with internal groups to determine overall project timeline, resource availability, and funding needs.
- To manage and work with vendors to ensure successful project completion.
- To work closely with other department to understand project requirements and business needs.
- To identify project costs, resource needs, and technical implications.
- To assist the client in integrating their technology needs into one business solution.
- To analyze the business requirement including but not limited to determine the scope of the project, software architecture and design.
- To manage several large, cross-functional projects.
- To communicates frequently with clients and developer teams to monitor the project progress in term of scheduling.
- To provide feedback to the clients of risk analysis, project status (any barriers) and requirements that may impact strategic direction.
Senior System Analyst
PT. Suzuki Finance Indonesia
08.2005 - 08.2008
- Analyze and tuning performance application system especially in store procedure SQL server to get best performance application.
- Analyzing, designing, schedules and control the application system modification, base on problem reports from IT Help desk or business recruitments from operation department.
- Supervise team supporting daily operation, especially on application system, including application and data correction, validity of data correction must be verified by related user.
Senior IT (Programmer & Technical Support)
PT Sport Cast
06.2004 - 03.2005
- Maintenance hardware and peripherals such as: UPS, Printer, CPU, Server, and LAN.
- Maintenance system.
Technical Support
PT. Indovision
03.2002 - 08.2002
Programmer
Polytechnic Negeri Bandung
01.1998 - 04.2001
- Design application for customer used Rational Rose 2000.
- Research and development for completed library module.
Education
University -
STI&K Jakarta
01.2002 - 01.2004
Polytechnic - undefined
Polytechnic Institute Technology of Bandung
01.1997 - 01.2002
Senior High School - undefined
SMA 8 Medan
01.1993 - 01.1996
Skills
Team management
Educations
- University, STI&K Jakarta, Jakarta, DKI Jakarta, 2002-2004
- Polytechnic, Polytechnic Institute Technology of Bandung, Bandung, Jawa Barat, 1997-2002
- Senior High School, SMA 8 Medan, Medan, Sumatera Utara, 1993-1996
Certifications And Awards
- Fundamentals Of The Java Programming, MII Jakarta
- Java Programming Language, MII Jakarta
- Web Component Development With Servlet and JSP Tech, MII Jakarta
- Developing Applications For The J2EE Platform, MII Jakarta
- Programming with the MS.NET Framework, MII Jakarta
- Developing MS.NET Application for Windows using VB.NET, MII Jakarta
- Programming with ADO .NET, MII Jakarta
- Developing MS ASP.NET Web Applications using Visual.NET, MII Jakarta
- CISA Review Course 2007, University of Indonesia, Jakarta
- Project Management Body of Knowledge (PMBOK) Course 2011, Jakarta
- Best SPI (Schedule Performance Index) Project Implementasi Oracle Database Appliance Software & Hardware For PT. Jalin Pembayaran Nusantara 2018.
- Bootcamp Best Employee Telkomgroup, PT. Telkom Indonesia 2019.
Other Skills
English (spoken and written), Management, Communication, Leadership, PMO, Project Management, IT Strategy, Consulting Services, Product Implementation, Software Development, IT Governance, IT Solution Delivery, Application support, IT Financial and Planning, CMMI (Capability Maturity Model Integration)
Summary Skills
An IT professional with more than 20 years of experience in IT & Financial Industry, Telco, Logistic & Supply Chain and I have been exposed to wide area of IT management level such as Solution Delivery, Development Leader, Consulting Services, Project Management, Application support, as well as Process Improvement based on CMMI. In Solution Delivery, I have been exposed and communicated to C-Level Management in order to ensure project delivery in terms of Process, People, Financial and Customer areas across the projects. In Project Management and Consulting Services, I have been exposed to manage project in the range of software development for cross industry up to the implementation product as well as Application Support. While in the Consulting Services itself, communicating and providing solution in terms of business and functional area are my specialty.
Personal Information
- Age: 47
- Date of Birth: 03/13/78
- Gender: Male
- Nationality: Indonesian
- Marital Status: Married
- Religion: Christian
- Place of Birth: Sumatera Utara
Timeline
Service Delivery Manager - Telco Delivery
PT. Sigma Cipta Caraka (Telkomsigma)
01.2024 - Current
Managing Consultant Service Delivery Management
PT. Sigma Cipta Caraka (Telkomsigma)
05.2021 - 12.2023
Plt. Head Of Project Management Office
PT. Sigma Cipta Caraka (Telkomsigma)
01.2020 - 04.2021
Senior Project Manager
PT. Sigma Solusi Integrasi (Telkomsigma)
03.2014 - 12.2019
Head Of Functional Consultant
PT. Sigma Cipta Caraka (Telkomsigma)
09.2012 - 02.2014
Project Manager
PT. Sigma Cipta Caraka (Telkomsigma)
08.2008 - 08.2012
Senior System Analyst
PT. Suzuki Finance Indonesia
08.2005 - 08.2008
Senior IT (Programmer & Technical Support)
PT Sport Cast
06.2004 - 03.2005
Technical Support
PT. Indovision
03.2002 - 08.2002
University -
STI&K Jakarta
01.2002 - 01.2004
Programmer
Polytechnic Negeri Bandung
01.1998 - 04.2001
Polytechnic - undefined
Polytechnic Institute Technology of Bandung
01.1997 - 01.2002
Senior High School - undefined
SMA 8 Medan
01.1993 - 01.1996
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