Aprian Purnomo
Relationship Manager
Jakarta
Summary
Dynamic Relationship Manager with a proven track record at PT Bank Rakyat Indonesia, excelling in relationship building and portfolio growth. Leveraged excellent communication and customer service skills to surpass performance metrics, significantly enhancing client satisfaction and revenue through strategic product cross-selling and market analysis.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Relationship Manager
PT Bank Rakyat Indonesia
10.2013 - 09.2024
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
- Maintained knowledge on banking products and distribution to provide optimal service support.
Education
Bachelor of Arts - Communication Studies
Universitas Mercubuana
Fakultas Ilmu Komunikasi 04.2001 -
Skills
Relationship Building
Customer Relationships
Relationship Management
Customer Service
Excellent Communication
Client Engagement
Service support
Sales Reporting
New business generation
Portfolio Growth
Certification
Certificate General Banker
Timeline
Certificate General Banker
08-2023
Relationship Manager
PT Bank Rakyat Indonesia
10.2013 - 09.2024
Bachelor of Arts - Communication Studies
Universitas Mercubuana
04.2001 -