Ari Setyawan
Employee
Jakarta,DKI
Summary
Experienced in setting, monitoring and managing strategic and tactical business plans focused on enabling sustained growth, improving operations and maximizing profits. Big-picture thinker with a good eye for overhauling processes and program operations.
Overview
19
19
years of professional experience
3
3
years of post-secondary education
Work History
Merchant Operation Lead
PT. Airpay International Indonesia (Shopee Indonesia)
Jakarta, Indonesia
02.2021 - Current
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Reduced financial discrepancies to minimize threats to health and productivity of business.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Mentored team members to enhance professional development and accountability in workplace.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Strengthened operational efficiency to remain cost-effective while maintaining quality service.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Deputy General Manager
PT. Demo Power Indonesia
Jakarta, Indonesia
06.2018 - 02.2021
- Fostered and promoted cooperative and harmonious working climate conducive to maximum employee morale, productivity and effectiveness.
- Reviewed performance results to target and take corrective measures with authorization and escalation.
- Prepared annual budgets with controls to prevent overages.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Collaborated with department heads to establish goals and work plans.
- Maintained qualified staff and communicated areas of accountability and expected performance.
- Participated in planning process to achieve corporate objectives.
- Enacted contingency plans, escalated and directed system problems and issues and participated in post-mortem analysis to provide input for process improvements.
- Employed best practices and management controls to provide superior service to internal and external customers.
- Enforced safety and health policies and implemented procedures to correct hazardous conditions
- Administered operating budget, approved expenditures and implemented budgetary adjustments.
- Informed VP of unusual matters of significance and launched corrective action plan.
- Projected favorable image of company to promote objectives and enhance public recognition.
- Applied creative reasoning and logic to resolve complex and specialized managerial issues and develop sound solutions.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.
- Managed budget implementations, employee evaluations and contract details.
- Evaluated suppliers to maintain cost controls and improve operations.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Introduced new methods, practices and systems to reduce turnaround time.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
Business Director
PT. Maxindo Andalan Mitra (Maximo) Brand Activation Agency
Jakarta, Indonesia
06.2013 - 03.2018
- Processed employee expense reports quickly to prevent delays in payouts.
- Represented company at conferences and seminars to boost outreach.
- Facilitated company adoption of [Software] software and assisted with training employees on usage.
- Oversaw process improvement initiatives.
- Drove specification, scheduling, status and review processes.
- Developed strategic plans and initiatives.
- Reduced errors in accounting and financial reporting by modifying current processes.
- Directed business processes from conceptualization through end-user delivery.
- Spearheaded marketing initiatives.
- Prepared operational and salary budgets.
- Reduced office expenses by finding smarter solutions for vendors, suppliers and services.
- Fostered strong rapport with clients, vendors and stakeholders through consistent follow-up and communication.
- Implemented business initiatives to optimize day-to-day operations, resulting in 65% increase in productivity.
- Brought on PT.Combiphar; PT. Darya Varia Laboratoria Tbk; PT. Ichitan Indonesia; PT. Interbat; PT. Mundhipharma; PT. Boehringer Ingelheim; PT. Mondelez International Indonesia as clients.
Bussiness Head
PT. Karya Cerebro Kreasi Interaksi
Jakarta, Indonesia
2010 - 2013
- Created plans and communicated deadlines to complete projects on time.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Resolved problems, improved operations and provided exceptional service.
- Worked with customers to understand needs and provide excellent service.
- Led projects and analyzed data to identify opportunities for improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Sales Support Supervisor
PT. Axis Telecom Indonesia
Jakarta, Indonesia
01.2008 - 05.2010
- Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
- Organized promotional events and interacted with community to increase sales volume.
- Developed solutions to sales challenges and maximized business opportunities.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Built strong relationships with clients by following up on previous purchases and suggesting new products.
Sales Support Channel Management
PT. Mobile-8 Telecom
Jakarta, Indonesia
08.2003 - 04.2008
- Conducted research, gathered information from multiple sources and presented results.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Created plans and communicated deadlines to complete projects on time.
- Resolved problems, improved operations and provided exceptional service.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Prepared variety of different written communications, reports and documents.
Education
Associate of Science - Finance Administration
Padjajaran University
Bandung 08.1998 - 02.2001
Skills
Sales forecasting
undefinedHobbies
Photography
Sport
Games
Timeline
Merchant Operation Lead
PT. Airpay International Indonesia (Shopee Indonesia)
02.2021 - Current
Deputy General Manager
PT. Demo Power Indonesia
06.2018 - 02.2021
Business Director
PT. Maxindo Andalan Mitra (Maximo) Brand Activation Agency
06.2013 - 03.2018
Bussiness Head
PT. Karya Cerebro Kreasi Interaksi
2010 - 2013
Sales Support Supervisor
PT. Axis Telecom Indonesia
01.2008 - 05.2010
Sales Support Channel Management
PT. Mobile-8 Telecom
08.2003 - 04.2008
Associate of Science - Finance Administration
Padjajaran University
08.1998 - 02.2001
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