Bambang Panji Triatama
Summary
Professional with comprehensive experience and readiness for role. Known for strong focus on team collaboration and achieving results. Adaptable and reliable, supporting colleagues effectively and responding to changing needs. Skilled in communication, problem-solving, and client relations. Recognized for integrity, determination, and results-driven approach.
Overview
10
10
years of professional experience
Work History
Agent EKYC
PT Finfleet Teknologi Indonesia
08.2021 - Current
- Responsible for validating customer identification documents, to ensure authenticity and compliance with regulatory standards.
- Effectively communicate with customers to obtain necessary information and documentation, and explain the EKYC process.
- Ensured a high level of customer satisfaction by providing prompt and professional responses to inquiries and resolving issues related to the process and application status, and accurate information on products and services.
- Collaborate with cross-functional teams, including compliance, IT, and customer service, to support a seamless onboarding process.
- Accurately entering customer information into database systems, ensuring that all data is complete, and correct.
- Monitor and investigate potential fraudulent activities during EKYC process and report findings to relevant departments for further action.
Sales Supervisor
Meikarta
06.2017 - 09.2017
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Branch Relationship Officer
PT Bank UOB Indonesia
01.2016 - 01.2017
- Promoted teamwork within the branch, fostering a positive work environment that encouraged collaboration among colleagues.
- Maximized sales opportunities by thoroughly analyzing client portfolios and suggesting suitable type of credit cards product.
- Boosted customer satisfaction by providing exceptional service and addressing client concerns promptly.
- Demonstrated strong problem-solving abilities when addressing complex customer inquiries, providing solutions that led to increased satisfaction and trust.
- Strengthened branch performance through effective cross-selling of bank products and services.
Direct Sales Officer
PT Bank QNB Indonesia
01.2015 - 12.2015
- Delivered persuasive sales presentations, highlighting product features and benefits to attract potential buyers.
- Enhanced customer satisfaction by providing timely product information, addressing concerns, and resolving issues promptly.
- Increased sales revenue by implementing effective marketing strategies and building strong relationships with customers.
- Expanded client base through consistent follow-ups and maintaining a professional rapport with potential customers.
Education
Bachelor of Management - Business Management
Bina Nusantara University
Jakarta, Indonesia11-2024
Skills
- Problem-solving
- Positive attitude
- Creativity & Innovation
- Relationship building
- Organizational skills
- Critical thinking
Languages
Indonesian
Native language
English
Advanced
C1
Japanese
Elementary
A2
Timeline
Agent EKYC
PT Finfleet Teknologi Indonesia
08.2021 - Current
Sales Supervisor
Meikarta
06.2017 - 09.2017
Branch Relationship Officer
PT Bank UOB Indonesia
01.2016 - 01.2017
Direct Sales Officer
PT Bank QNB Indonesia
01.2015 - 12.2015
Bachelor of Management - Business Management
Bina Nusantara University
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