Eric Marshal Louhenapessy

• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Improved infrastructure efficiency by implementing virtualization technologies and consolidating servers.
• Offered hands-on support during critical incidents or outages while coordinating with relevant departments to minimize impact on day-to-day operations.
• Reduced downtime for critical systems through proactive maintenance, troubleshooting, and repair of network issues.
• Enhanced data security with the implementation of firewalls, intrusion detection systems, and encryption protocols.
• Developed comprehensive disaster recovery plans, ensuring business continuity in case of emergencies or system failures.
• Optimized system performance by regularly monitoring key metrics and making necessary adjustments to configurations.
• Collaborated with cross-functional teams to design and implement new IT infrastructure solutions that met business requirements.
• Increased system reliability through regular software updates, hardware upgrades, and rigorous testing procedures.
• Stayed informed on emerging trends and technologies within the IT industry, making recommendations for potential investments that align with organizational goals.

Delivery Team Responsibility IT Infrastructure On Premise and Cloud, Network and Security, Database and Data Historical, IT Operation and Helpdesk & Quality Assurance

• Collaborated with stakeholders to define business requirements for new technology implementations.
• Managed IT budget effectively, prioritizing investments to align with strategic goals.
• Optimized network performance with proactive monitoring and system maintenance tasks.
• Aligned IT strategy with overall business objectives, ensuring technology investments supported growth plans.
• Enhanced IT infrastructure by implementing upgraded hardware and software solutions.
• Streamlined internal communication by introducing collaboration tools for cross-functional teams.
• Developed disaster recovery plans, minimizing downtime during critical incidents.
• Led digital transformation initiatives, driving innovation and operational excellence across the organization.

• IT Architecture Infrastructure, Security and Networking Design and Implementation
• IT Operational and Maintenance team Support and Helpdesk 24/7
• Cloud Platform Adoption Design Ali Cloud & Google Cloud
• Project and Budgeting Planning IT Operation
• Managed team of IT professionals, providing mentorship and guidance to boost productivity and ensure project success
• Developed comprehensive disaster recovery plans, ensuring business continuity in case of unforeseen events or emergencies
• Reduced downtime and improved overall system performance by proactively addressing potential issues with network maintenance
• Established IT policies and procedures, fostering secure and efficient work environment for all employees
• Managed procurement process for IT hardware and software, ensuring timely delivery of necessary equipment to support ongoing projects
• Analyzed network security and current infrastructure, assessing areas in need of improvement
• Managed life cycle replacement of hardware and software
• Identified computer hardware and network system issues, performing troubleshooting techniques for remediation
• Conducted regular audits of hardware inventory to ensure proper asset management across organization''s technology infrastructure
• Developed performance metrics to evaluate IT department success and identify areas for potential improvement
• Evaluated emerging technologies for their potential impact on organizational goals, recommending viable solutions as needed
• Spearheaded development and implementation of innovative software solutions, resulting in increased operational efficiency
• Spearheaded the development and implementation of innovative software solutions, resulting in increased operational efficiency
• Oversaw budget management for the IT department, allocating resources effectively while minimizing costs where possible
• Facilitated cross-functional collaboration for improved decision-making processes within the organization.
• Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
• Improved project efficiency with strategic planning, resource allocation, and time management practices.
• IDX Regulation Compliance Infrastructure
• Build New Environment BOFIS Infrastructure Direct Connect Data Center NTT DC-DRC

* Google Cloud Engineer Operation

* Security Cloud Engineer Operation

* Lead the implementation of network and security related projects at customer sites
* To lead project delivery from device staging to BAST
* Conduct Proof of Concept of new technologies
* To assess the customer's existing network, security posture, and * create low-level design documents to meet customer needs
* Perform network troubleshooting and security solutions

* Audit ISO 27001-2013

Implementation ISO 27001-2013

• Collaborated with cross-functional teams to develop comprehensive disaster recovery plans, ensuring business continuity during critical events.
• Managed vendor relationships to ensure optimal pricing, service quality, and timely delivery of products and services.
• Developed detailed documentation for all implemented solutions, facilitating seamless knowledge transfer among team members.
• Achieved higher data availability by designing and implementing effective backup strategies.
• Enabled seamless communication between disparate systems by implementing and maintaining interoperability solutions.
• Mentored junior team members on best practices in infrastructure engineering, fostering an environment of continuous learning and improvement.
• Designed scalable storage solutions that allowed for efficient expansion as organizational needs grew over time.
• Worked closely with developers to establish rigorous testing protocols that ensured new deployments met performance requirements prior to going live.
• Evaluated emerging technologies to determine their potential benefits for the organization''s IT infrastructure strategy.
• Enhanced security measures through regular vulnerability assessments and timely patch management.
• Implemented monitoring tools to provide real-time insights into network health and performance trends, enabling proactive troubleshooting.
• Optimized network performance by implementing and maintaining robust infrastructure solutions.
• Spearheaded efforts to achieve regulatory compliance within the IT infrastructure landscape by developing and enforcing relevant policies and procedures.
• Coordinated engineering team for projects in commercial and industrial development.

Project:

Modernization Docker Swarm architecture

Re-engineering Firewall DMZ Checkpoint to Palo Alto

Google Cloud implementation

Project Direct Connect Data Center NTT

SDWAN Design

Audit ISO 27001:2013

• Conducted security audits to identify vulnerabilities.
• Performed risk analyses to identify appropriate security countermeasures.
• Recommend improvements in security systems and procedures.

Demonstrated strong organizational and time management skills while managing multiple projects.

• Proven ability to develop and implement creative solutions to complex problems.
• Identified issues, analyzed information and provided solutions to problems.
• Managed time efficiently in order to complete all tasks within deadlines.
• Proved successful working within tight deadlines and a fast-paced environment.
• Acted as a team leader in group projects, delegating tasks and providing feedback.
• Resolved problems, improved operations and provided exceptional service.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.

Project:

Implementation Improvement Performance IPS McAfee

SDWAN Branch Firewall NGAF Sangfor 96 Site Branch Office

RE-engineering firewall Palo alto to NGAF Sangfor

• Collaborated with cross-functional teams to identify infrastructure needs for new projects, resulting in seamless integration of new technologies.
• Delivered responsive support for end-users by resolving issues promptly and providing clear communication throughout the process.
• Implemented monitoring dashboards to provide real-time insights into system health, enabling early detection of potential issues before they escalate into critical incidents.
• Enhanced server performance by optimizing configurations and implementing regular updates.
• Developed detailed documentation outlining server administration procedures, enabling efficient knowledge transfer among team members.
• Streamlined processes for quicker issue resolution by developing comprehensive troubleshooting guides.
• Ensured data security through implementation of robust access controls and regular vulnerability assessments.
• Maintained high availability with thorough backup and disaster recovery planning, testing, and execution..
• Maintained accurate asset inventory records for servers, networking equipment, licenses tracking purposes.
• Evaluated new software releases for compatibility with existing infrastructure components, ensuring seamless upgrades without compromising stability or performance levels achieved previously.
• Designed and implemented virtualization strategies, maximizing hardware utilization while reducing costs associated with physical infrastructure expansion.
• Assisted in training junior administrators on various aspects of server management including troubleshooting techniques installing patches.
• Reduced downtime through proactive monitoring of server health and quick response to alerts.
• Conducted capacity planning analyses to anticipate future infrastructure requirements, ensuring optimal resource allocation.
• Coordinated vendor relationships to negotiate contracts, obtain technical support resources, and stay current on product offerings within the marketplace.
• Consulted with management to determine scope and priorities of projects and to discuss system capacity and equipment acquisitions.
• Planned annual budgets to fund IT projects and control spending.

Project :
* Re-Engineering Data Center Head Office
* Re-Engineering Network Infrastructure L2 Switch, L3 Switch, Core Switch (HPE Aruba Network)
* Re-Engineering Firewall Using Sophos (integrated SDWAN Red Sophos 74 Branch)
* Re-Engineering Firewall Perimeter using Palo Alto Firewall (WAF, API, to Partner, DMZ Server firewall)
* Installation new Server and Storage Head Office
- Setup Server HP DL380 Gen10, VMware EXSI 6.7, VMware vCenter server 6 Standard
- Setup Nimble Storage HF20 24TB (Virtual Volume, Datastore Volume, NFS6 volume)
- Migration Server Production Core Application and Database Server
* Installation DRC Server and Storage Head
- Setup Server HP DL380 Gen10, VMware EXSI 6.7, VMware vCenter server 6 Standard
- Setup Nimble Storage HF20 24TB (As Backup Replication Storage DRC Data Center Telkom Sigma Sentul)
- Migration testing Live DR Simulation
* SD-WAN using Sophos Red tunnel Encryption - Re-engineering 74 Branch Office Replace MPLS Connection

• Project Migration Re-Engineering Modernization Firewall Palo Alto Telkomsel
• Collaborated with cross-functional teams to integrate security best practices into product development processes.
• Improved incident response capabilities with the development and implementation of a comprehensive Incident Response Plan.
• Optimized network security by designing and deploying robust firewall configurations.
• Traveled to client sites to perform onsite testing all Site Telkomsel Data Center .
• Liaised with third parties to respond to security events and understand threat landscape.

Support Migration Project Re-Engineering Firewall Checkpoint to Firewall Palo Alto

- Installation Vmware Vsphere 5.5 to Server DELL, HP, IBM
- Deploy Virtual Server OS Windows & Linux
- Create Volume Storage 3PAR, Lefthand, Qnap
- Setup Active directory Child domain Controllser for Branch Office (Improvement, Maintenance and Troubleshoot)
- Setup and Maintenance Exchange Server 2007
- Setup, Maintenance and Monitoring Symantec Massaging Gateway Britghtmail
- Monitoring Traffic Network Link VPNIP & Metro-E Backhaul to Branch Office Netflow Analyzer, PRTG Network
- Setup and troubleshoot Symantec Endpoint protection Server (Improvement,Maintenance & Troubleshoot)
- Setup and Maintenance Firewall, NAT modules, proxies for Residential Gateway ISA Server 2006 Forfront TMG Shopos Firewall (Improvement, Maintenance & Troubleshoot)
- Configuration Router Cisco Backhaul & Router Cisco Branch Office . Routing ( static routing OSPF, BGP, EIGRP), ACL,Qos, Vlan (Improvement, Maintenance & Troubleshoot)
- Configuration Core Switch, distribution swithc (swithc HP L2-L3) . DHCP, Routing, Vlan & Mapping Port(Improvement, Maintenance & Troubleshoot)
- Hands-on experienced in implementation and troubleshooting of complex WAN, LAN, site to site VPN, IPsec, ACL, NAT, PAT, GRE, MPLS.
- Backup To Tape Backup Ultrarrium ( Schedule Daily & Weekly )
- Create Job Veem Backup & Relication Schedule
- Backup Database Server Using Sql Server
- Voip Hardware Instalation Konsep & Topology (Asetrisk Elastix 2.4 , elastix 4.0 Program & Device Newrock FXO,FXS )
- Maintenace NEC PABX
- CISCO WEBEX Teleconferance
Shopos firewall internet security, sophos AC point centralize management

• Demonstrated strong organizational and time management skills while managing multiple projects.
• Self-motivated, with a strong sense of personal responsibility.
• Skilled at working independently and collaboratively in a team environment.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
• Performed regular audits on database content to identify outdated or inaccurate records requiring updates or removals.
• Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
• Increased team efficiency by training new data entry clerks on company software, processes, and best practices.
• Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
• Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.