Eric Marshal Louhenapessy

* IT Architecture Infrastructure, Security and Networking Design and Implementation

* IT Operational and Maintenance team

* Cloud Platform Adoption Design (Ali Cloud)

* Project and Budgeting Planning IT Oepration

• Collaborated with cross-functional teams to develop comprehensive disaster recovery plans, ensuring business continuity during critical events.
• Managed vendor relationships to ensure optimal pricing, service quality, and timely delivery of products and services.
• Developed detailed documentation for all implemented solutions, facilitating seamless knowledge transfer among team members.
• Achieved higher data availability by designing and implementing effective backup strategies.
• Enabled seamless communication between disparate systems by implementing and maintaining interoperability solutions.
• Ensured consistent performance of applications and systems by conducting thorough capacity planning analyses.
• Mentored junior team members on best practices in infrastructure engineering, fostering an environment of continuous learning and improvement.
• Designed scalable storage solutions that allowed for efficient expansion as organizational needs grew over time.
• Worked closely with developers to establish rigorous testing protocols that ensured new deployments met performance requirements prior to going live.
• Evaluated emerging technologies to determine their potential benefits for the organization''s IT infrastructure strategy.
• Enhanced security measures through regular vulnerability assessments and timely patch management.
• Streamlined system updates with automated processes, improving overall efficiency and minimizing disruptions.
• Implemented monitoring tools to provide real-time insights into network health and performance trends, enabling proactive troubleshooting.
• Increased reliability of servers by conducting regular maintenance tasks such as hardware upgrades or firmware updates.
• Optimized network performance by implementing and maintaining robust infrastructure solutions.
• Balanced workloads across multiple environments using virtualization technologies, resulting in improved resource utilization rates and reduced operational expenses.
• Spearheaded efforts to achieve regulatory compliance within the IT infrastructure landscape by developing and enforcing relevant policies and procedures.
• Led migration projects from legacy systems to modern platforms, reducing maintenance costs while enhancing capabilities for endusers.
• Reduced downtime by proactively identifying and resolving potential issues in the IT infrastructure.
• Established a framework for regular system audits to detect anomalies or areas requiring improvements; promptly addressed findings accordingly.
• Developed proposals for clients outlining project scope and timeline.
• Evaluated existing procedures and made proactive adjustments to meet changing demands.
• Verified location of deployed hardware in correct organizational unit.
• Collected project information and disseminated to appropriate stakeholders.
• Coordinated engineering team for projects in commercial and industrial development.
• Managed use of various types of databases and configured, installed and upgraded new ones.
• Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
• Resolved issues related to operational components for LAN, WAN and voice systems.
• Designed and implemented system security and data assurance.
• Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
• Wrote and maintained custom scripts to increase system efficiency and performance time.
• Managed and monitored installed systems for highest level of availability.
• Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.

• Gained extensive knowledge in data entry, analysis and reporting.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Proven ability to develop and implement creative solutions to complex problems.
• Identified issues, analyzed information and provided solutions to problems.
• Managed time efficiently in order to complete all tasks within deadlines.
• Demonstrated creativity and resourcefulness through the development of innovative solutions.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.
• Excellent communication skills, both verbal and written.
• Developed strong communication and organizational skills through working on group projects.
• Learned and adapted quickly to new technology and software applications.

• Collaborated with cross-functional teams to identify infrastructure needs for new projects, resulting in seamless integration of new technologies.
• Delivered responsive support for end-users by resolving issues promptly and providing clear communication throughout the process.
• Implemented monitoring dashboards to provide real-time insights into system health, enabling early detection of potential issues before they escalate into critical incidents.
• Enhanced server performance by optimizing configurations and implementing regular updates.
• Developed detailed documentation outlining server administration procedures, enabling efficient knowledge transfer among team members.
• Managed patch deployment processes, maintaining up-to-date systems in compliance with industry standards and best practices.
• Acted as liaison between IT department end-users to ensure that server-related concerns were addressed promptly effectively.
• Streamlined processes for quicker issue resolution by developing comprehensive troubleshooting guides.
• Ensured data security through implementation of robust access controls and regular vulnerability assessments.
• Maintained high availability with thorough backup and disaster recovery planning, testing, and execution.
• Facilitated smooth migrations between server platforms by developing comprehensive project plans that minimized service disruptions during transitions.
• Maintained accurate asset inventory records for servers, networking equipment, licenses tracking purposes.
• Evaluated new software releases for compatibility with existing infrastructure components, ensuring seamless upgrades without compromising stability or performance levels achieved previously.
• Contributed ideas suggestions during team meetings, fostering collaborative work environment where everyone''s input was valued acknowledged.
• Designed and implemented virtualization strategies, maximizing hardware utilization while reducing costs associated with physical infrastructure expansion.
• Assisted in training junior administrators on various aspects of server management including troubleshooting techniques installing patches.
• Reduced downtime through proactive monitoring of server health and quick response to alerts.
• Increased efficiency by automating routine tasks using scripting tools and custom scripts.
• Conducted capacity planning analyses to anticipate future infrastructure requirements, ensuring optimal resource allocation.
• Coordinated vendor relationships to negotiate contracts, obtain technical support resources, and stay current on product offerings within the marketplace.
• Performed day-to-day LAN and WAN administration, maintenance, and support.
• Identified and immediately resolved issues with network devices.
• Maintained network hardware and software and monitored network to support network availability to end users.
• Maintained applications to keep software current with necessary software updates and upgrades.
• Consulted with management to determine scope and priorities of projects and to discuss system capacity and equipment acquisitions.
• Backed up company data to distributed storage centers to avoid massive data loss.
• Monitored system performance and responded to alerts.
• Recommended development of plans for systems development and operations.
• Verified continuity of computer and telephone system services for users..
• Managed data backups and disaster recovery operations to comply with business continuity initiatives.
• Introduced management tools to create and manage virtual server computing environment.
• Planned annual budgets to fund IT projects and control spending.

• Collaborated with cross-functional teams to integrate security best practices into product development processes.
• Improved incident response capabilities with the development and implementation of a comprehensive Incident Response Plan.
• Spearheaded the creation of disaster recovery plans to ensure business continuity in case of critical incidents or breaches.
• Optimized network security by designing and deploying robust firewall configurations.
• Developed and maintained company-wide endpoint security solutions.
• Sustained optimal sender score on two IPs, enhancing inbox delivery and corresponding metrics while improving delivery metrics from [Number]% to [Number]%.
• Created policies and procedures for emerging security technologies and proposals.
• Created frameworks by designing and developing technical solutions.
• Traveled to client sites to perform onsite testing.
• Liaised with third parties to respond to security events and understand threat landscape.

• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Excellent communication skills, both verbal and written.
• Organized and detail-oriented with a strong work ethic.
• Strengthened communication skills through regular interactions with others.
• Provided first- and second-line IT support for internal colleagues.
• Partnered with IT support to troubleshoot and address platform issues.
• Provided basic IT support to office users of desktops, laptops, and devices.
• Provided IT support by setting up and maintaining computers and other necessary technology.
• Provided Tier 1 IT support to non-technical internal users through desk side support services.
• Liaised between data management and IT support personnel to communicate ongoing system maintenance and new software development.
• Supported management with annual budget and sales predictions to increase ROI.
• Supported fitness center activities by cleaning machines, replenishing bottled water, replacing hand towels, and refilling spa water.
• Supported team with customer service issues, voids and returns.

• Demonstrated strong organizational and time management skills while managing multiple projects.
• Self-motivated, with a strong sense of personal responsibility.
• Skilled at working independently and collaboratively in a team environment.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
• Performed regular audits on database content to identify outdated or inaccurate records requiring updates or removals.
• Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
• Increased team efficiency by training new data entry clerks on company software, processes, and best practices.
• Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
• Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.