Halimatus Sa'diyah
Office Administration
Depok
Summary
Personable Office Administrator with 3 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
8
8
years of professional experience
2011
2011
years of post-secondary education
Work History
Office Administrator
PT BERKAH USAHA SERVIS
09.2021 - Current
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Reconciled account files and produced monthly reports.
- Assisted in event planning efforts for division gatherings, conferences, or meeting to enhance employee engagement and networking opportunities.
- Managed payroll overtime processing for Astek, ensuring accuracy and timely disbursement of overtime pay.
- Making and Monitoring the cost budget plan division for each External Project.
Cashier
LB LIA Depok
11.2019 - 09.2021
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Helped customers complete purchases, locate items, and join reward programs.
Customer Service
PT Bank Rakyat Indonesia, Tbk
05.2017 - 02.2019
- Pelayanan nasabah terkait produk bank
- Handling complain
- Melakukan Akad Kredit
- Mengarsip dokumen
- Membuat Daily Rreport
- Bertanggung jawab rekonsiliasi mesin CRM
- Resolved customer service issues related to pricing or discounts.
- Increased client retention with exceptional customer service and timely followups.
- Provided exceptional customer service, addressing clinician inquiries promptly and professionally.
- Generated reports for customer service issues and repair records.
Teller
PT Bank Rakyat Indonesia, Tbk
02.2017 - 05.2017
- Proceccing every transaction for customer in cash or non cash.
- Counting teller cash flow in/out box everyday.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Educated customers on use of banking website and mobile apps.
Call Center Agent
Orange Tv
10.2016 - 12.2016
- Menerima panggilan telepon masuk
- Menjawab permasalahan customer
- Memberikan solusi terbaik yang dimiliki untuk memenuhi kebutuhan customer
- Menganalisa, membuat report trouble customer
- Menginformasikan dan menawarkan promosi terkait produk terbaru
- Investigated and resolved customer inquiries and complaints quickly.
- Addressed customer account discrepancies and concerns.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Bachelor Degree - Management
Gunadarma University
Senior High School - Social Science
SMA NEGERI 6 DEPOK
Junior High School - undefined
SMP PGRI 1
Elementary School - undefined
SDN Pancoran Mas
Elementary School - undefined
SDN Impres Beji
Skills
- Communication
- Service Oriented
- Ms Office
- Administrative support
- Event coordination
- Booking travel
- Payroll
- Computer skills
- Multitasking
- Problem-solving abilities
- Positive attitude
- Teamwork and collaboration
Profile
Halima / Aliya. Bogor, 27 September 1993. 31th. Female. Indonesian. Sundanese. Moslem. Single. 160cm. 53kg. Live in Depok.
Im very like a k-pop and watching concert as hobbies, always enthusiast with travelling and so exciting try a something new for expirience :)
Timeline
Office Administrator
PT BERKAH USAHA SERVIS
09.2021 - Current
Cashier
LB LIA Depok
11.2019 - 09.2021
Customer Service
PT Bank Rakyat Indonesia, Tbk
05.2017 - 02.2019
Teller
PT Bank Rakyat Indonesia, Tbk
02.2017 - 05.2017
Call Center Agent
Orange Tv
10.2016 - 12.2016
Senior High School - Social Science
SMA NEGERI 6 DEPOK
Junior High School - undefined
SMP PGRI 1
Elementary School - undefined
SDN Pancoran Mas
Elementary School - undefined
SDN Impres Beji
Bachelor Degree - Management
Gunadarma University
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