Hartojo Halim
Chief Of Customer Service Support; Human Resource Services Manager
Bekasi,JB
Summary
Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.
Motivated professional well-versed in building productive relationships, resolving complex issues, and winning customer loyalty. Brings 30-year background maintaining customer satisfaction and contributing to company success. Motivated professional well-versed in building productive relationships, resolving complex issues, and winning customer loyalty. Brings 30-year background maintaining customer satisfaction and contributing to company success.
Overview
27
27
years of professional experience
Work History
Maintenance Director
PT Nusantara Compnet Integrator
09.2019 - 12.2023
- Managed IT Services maintenances contracts for specialized services when necessary while continually monitoring quality control measures.
- Reduced downtime for equipment by streamlining maintenance procedures and optimizing scheduling processes.
- Increased overall productivity through effective delegation of tasks based on individual strengths and expertise within the team.
- Established strong vendor relationships to secure quality products and services at competitive prices, reducing overall expenses.
- Built a positive work culture through consistent employee recognition programs highlighting exceptional performance.
Chief of Customer Servicse Support
PT Astra Graphia Tbk, Subsidiary of PT Astra Int.
Jakarta, Indonesia
01.2010 - 12.2013
- Identified issues, analyzed information and provided solutions to problems.
- Provided professional services and support in a dynamic work environment.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Organized and detail-oriented with a strong work ethic.
Human Resources Services Manager
PT Astra Graphia Tbk; Subsidiary Of PT Astra Int.
01.1997 - 12.2010
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Promoted diversity and inclusion within the workplace by initiating targeted training programs and implementing inclusive hiring practices.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Established effective succession planning strategies to prepare future leaders in line with organizational objectives.
Education
Bachelor of Arts - Finance
University of Indonesia
Jakarta, Indonesia 04.2001 -
Bachelor of Science - Electrical Engineering
Bandung Institute of Technology
BandungSkills
Employee performance assessment
undefinedAccomplishments
- Collaborated with team of 7 Managers, around 30 Supervisor and 300 engineers all over Indonesia in in the development of "3 hours down time" services for Fuji Xerox Multifunction in Indonesia, it's a big leaps from 3 hours response time.
Timeline
Maintenance Director
PT Nusantara Compnet Integrator
09.2019 - 12.2023
Chief of Customer Servicse Support
PT Astra Graphia Tbk, Subsidiary of PT Astra Int.
01.2010 - 12.2013
Bachelor of Arts - Finance
University of Indonesia
04.2001 -
Human Resources Services Manager
PT Astra Graphia Tbk; Subsidiary Of PT Astra Int.
01.1997 - 12.2010
Bachelor of Science - Electrical Engineering
Bandung Institute of Technology
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