Hendrik
IT Profesional
Serpong
Summary
With over 15 years of experience managing and delivering IT projects in local and multinational banking companies, as an IT professional with a strong background in Information Technology. Highly discipline, logical thinking, and analytical skills, excellent skills in communication and collaboration, making an effective Business Analyst and Project Manager.
Overview
22
22
years of professional experience
7
7
years of post-secondary education
8
8
Certifications
Work History
Application Delivery & Development
PT. Bank UOB Indonesia tbk
03.2018 - Current
- Meet with Business Users and Conduct Analysis and Requirements Study
- Ensure that applications meet business requirements and systems goals, fulfill end-user requirements, and identify and resolve systems issues
- Collaborate with regional application team and other related party for any testing, deployment and implementation of new software, hardware and/or services
- Ensure testing environment running well before Business User start testing
- Support DR Exercise and collaborate with regional and related parties
- Liaise with regional tech support or 3rd parties vendor for prompt rectification of any problems or emergencies
- Maintain agreement with 3rd party services
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented effective change management strategies, resulting in smooth transitions during system upgrades and migrations.
- Monitored daily logs and reports and escalated issues to system administrators to reach resolution.
- Supporting BAU activity (Tech Refresh, Obsolescence HW/SW, SSL Certificate, Domain Management, Security Patch)
- Involved Projects: Personal Internet Banking Features Enhancement, Configurable Workflow for Public Web UOBI, Enable Form Builder for Public Web UOBI, Personal Internet Banking Campaign Special Rate on GTD, Personal Internet Banking Online Registration, Business Internet Banking Global View, Digital Bank for UOBI - TMRW, Dukcapil Automated Data Returned, Personal Internet Banking Simplified Fund Transfer, New Promotion Template for UOBI Public Web, Dispatch Rider for TMRW Onboarding, Dukcapil Enhancement, Business Internet Banking Next Generation (Infinity), eKYC for Wholesale, Fix Deposit for TMRW, MidTrans for TMRW, Dukcapil Photo Validation, BIFast for TMRW, Online Branch Appointment, Digital Serve – Walk-Me, TMRW – Auto Save, Public Web Tech Refresh, TMRW Tier1, IKD for Branch
IT Business Alliance Specialist UMK and RFB
PT. Bank Tabungan Pensiunan Nasional tbk
10.2016 - 03.2018
- Manage and support for all project related to UMK & RFB
- Ensure compliance with local laws, regulations and controls and procedures of the Bank, through audit reviews and completion of self-assessment checks
- Ensure that applications meet business requirements and systems goals, fulfill end-user requirements, and identify and resolve systems issues
- Analyze documentation and technical specifications of any new application under deployment or consideration to determine its intended functionality
- Ensure that any new software integration meets functional requirements, system compliance, and interface specifications
- Coordinate feasibility studies for software and system products under consideration for purchase, and give advice based on findings
- Contribute to testing phase of development by evaluating proposals in order to identify potential problem areas, and make the appropriate recommendations
- Liaise with 3rd party vendor for prompt rectification of any problems or emergencies
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Managing Projects: Migration and Conversion Collateral System from Tickler to Madonna, SMS Alert for UMK, Data Warehouse for Micro Business EDC, Branch Consolidation (related to all UMK Application), Tax Payment for ATM Channel (MPN G2), Loan Centralization Process, New CIF and Account Bulk Process
Electronic Channel Support and Development Department
PT. Bank MNC Internasional
12.2011 - 09.2016
- Lead the team in handling project of system development
- Ensure that applications meet business requirements and systems goals, fulfill end-user requirements, and identify and resolve systems issues
- Looking for other application vendors if it required
- Perform vendor selection and scoring
- Perform application unit testing based on test script
- Collaborate with Business User to do testing
- Generating final test reports and deliver it to Migration Unit
- Analyzing, handling, solving and monitoring production issue
- Standardized evaluation criteria across all courses allowing for consistent measurement of participant feedback for ongoing improvement efforts.
- Established strong relationships with external partners to source relevant industry-specific trainings on a regular basis.
- Collaborated with cross-functional teams to identify skill gaps and create customized trainings to address them.
- Liaise with 3rd party vendor for prompt rectification of any problems or emergencies
- Managing Projects: National Standard Indonesian Chip Card Specification (NSICCS), New Internet Banking for Corporate, New Mobile Banking, New Internet Banking for Individual, New Switching System (switching replacement), Debit Master Card, Automatic PLN Bill Payment with Credit Card, Cash Management System / Payment & Biller, ATM & Card Access Management, PAM BSD H2H Online System, Branch FX for Treasury System, MPN G2 channel teller, PBB with PemProv DKI, Branch Delivery System on Windows 7, E-Payment Gateway, 3D Secure Credit Card, Verification Method PIN – Credit Card, Change Credit Card PIN thru IVR, ATM Monitoring for Infokom
Senior Developer Officer of Electronic Channel Department under AS/400 Platform
PT. Bank UOB Indonesia
10.2008 - 11.2011
- Understand and analyze user requirements as defined by Team Leader, then implementing those requirements to applications
- Develop AS400 applications on top of ICBS platform
- Enhance / modify existing Application including ICBS applications
- Involved mainly in H2H Payment System (Telkom, PLN, Telkomsel, Satelindo, Pajak, Esia and other payment modules)
- Perform application unit testing, documenting Technical Specifications and migration document
- Support ongoing live applications
- Technical skill used: RPGLE, CLLE, DB2/400, and SQL/400
- Managing Projects: Indovision Auto Debit System, H2H Telkom System for Direct Debit and Credit Card, Dupont Insurance, Cygna Insurance, UOB Bill Payment, Payment Credit Card via counter/teller, Auto Payment Telkom for Commercial Customer, IVR PIN, Core Banking refresh project
Senior Staff of Data Center
PT. Bank UOB Indonesia
08.2003 - 09.2008
- Responsible to Production Activity (EOD, EOM, EOY)
- Preparing data and report for user
- Maintain disk capacity and journal in Production and DRC Machine
Education
Bachelor Degree - Technical Information
Bina Nusantara University
01.1999 - 01.2003
Senior High School - undefined
Damai Senior High School
01.1996 - 01.1999
Skills
- Effective Project Coordination
- Team Leadership
- Stakeholder Engagement
- Financial Budgeting
- Cost Management
- Project Scheduling
- Contract Management
- Business Requirement Analysis
- User Needs Assessment
- Technical Specification Review and Approval
- Business Workflow Optimization
- Operational Procedure Development
- Customer Technical Assistance
- Application Support
- Problem Solving
- Root Cause Identification
Certification
Motivation Building “Be an Excellent For The Team”, UOB Indonesia – Information Technology, Art2morow
Personal Information
- Date of Birth: 11/02/80
- Gender: Male
- Nationality: Indonesian
- Marital Status: Married
Mobile Phone
+62-8159135039
Badminton
one of my hobbies since childhood and until now I still play it 2x a week with collage and friend
Timeline
Application Delivery & Development
PT. Bank UOB Indonesia tbk
03.2018 - Current
IT Business Alliance Specialist UMK and RFB
PT. Bank Tabungan Pensiunan Nasional tbk
10.2016 - 03.2018
Electronic Channel Support and Development Department
PT. Bank MNC Internasional
12.2011 - 09.2016
Senior Developer Officer of Electronic Channel Department under AS/400 Platform
PT. Bank UOB Indonesia
10.2008 - 11.2011
Senior Staff of Data Center
PT. Bank UOB Indonesia
08.2003 - 09.2008
Bachelor Degree - Technical Information
Bina Nusantara University
01.1999 - 01.2003
Senior High School - undefined
Damai Senior High School
01.1996 - 01.1999
Motivation Building “Be an Excellent For The Team”, UOB Indonesia – Information Technology, Art2morow
Managing Software Quality, Andalan Nusantara Teknologi (ANT)
System Analyst and Design using SSADM, Andalan Nusantara Teknologi (ANT)
Mastering IT Project Management, Andalan Nusantara Teknologi (ANT)
Risk Management level 1
Risk Management level 2
NSICCS specification gathering, Artajasa
IT Project Management Academy, eCEOs
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