MUHAMMAD DENNY RAMADHAN 马丹
Merchant Management Manager
South Jakarta,Jakarta
Summary
Experienced Merchant Management Manager with over 4 years of expertise in the e-commerce industry. Adept at managing and developing merchant relationships, with a strong track record of enhancing performance and driving growth. Highly skilled in communication and management, with fluency in English, Mandarin, and Indonesian. Passionate about the beauty, fashion, and media industries, and recognized for the ability to multitask effectively in dynamic environments.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Merchant Management Manager
Akulaku Indonesia
08.2022 - Current
- Utilized excellent communication skills to resolve customer complaints promptly and professionally.
- Managed vendor relationships effectively, leading to more reliable deliveries and fewer stockouts.
- Negotiated favorable contracts with suppliers that resulted in cost savings without compromising quality or availability of products.
- Provided comprehensive training to new merchants.
Merchant Management Assistant Manager
Akulaku Indonesia
03.2020 - Current
- Manage the whole merchant on the platform regarding their agreement, SOP, regulation and standard control
- Quality control for products in the whole platform and make an products standard
- Research for platform products development
- Manage and comprehended the risk and fraud in the platform
- Arrange the seller penalty SOP and maintain the indicator
- Manage the merchant consultation service and make the respond SOP
- Manage the platform seller center (Merchant University) website content
- Analysts the E-commerce industry in Indonesia and market research, then breakdown the data for company development material.
Internship
PT. Belladonna Primaraya
3 2019 - 9 2019
- A furniture company that has large scale of export products for China and Europe market
- Interpreter for meeting
- Negotiation with buyer from China
- Translate a document and invoice for buyer from China
- Involve in decision making regarding the whole transaction and make the agreement.
Translator and Interpreter
Direktorat Jenderal Pajak Kementerian Keuangan RI
08.2022 - 12.2022
- Received positive feedback from clients for exceptional attention to detail in translated documents and interpreted conversations.
- Translated documents from Mandarin to Indonesia.
- Notice the details of the document for tax audit requirement
Internship
Guangxi Misu Dongxing company
01.2019 - 03.2019
- A exporters company that focus on South east Asia market
- Interpreter for meeting with buyer and supplier
- Translate a document and check the stocking data
- Quality control of the products.
Education
Certificate in Mandarin language education -
Guangxi Normal University
09.2016 - 05.2017
Bachelor Degree in Mandarin language educational - undefined
Universitas Negeri Malang
09.2014 - 05.2019
Skills
Brand Awareness
Languages
Indonesian
Native language
Chinese (Mandarin)
Proficient
C2
English
Advanced
C1
Interests
Media branding
Visual aesthetic enthusiast
Skincare & beauty savvy
Timeline
Merchant Management Manager
Akulaku Indonesia
08.2022 - Current
Translator and Interpreter
Direktorat Jenderal Pajak Kementerian Keuangan RI
08.2022 - 12.2022
Merchant Management Assistant Manager
Akulaku Indonesia
03.2020 - Current
Internship
Guangxi Misu Dongxing company
01.2019 - 03.2019
Certificate in Mandarin language education -
Guangxi Normal University
09.2016 - 05.2017
Bachelor Degree in Mandarin language educational - undefined
Universitas Negeri Malang
09.2014 - 05.2019
Internship
PT. Belladonna Primaraya
3 2019 - 9 2019